Language Services Associates
Remote
The Quality Assurance (QA) Analyst collaborates on key quality control processes to guide performance improvement efforts and analyses for LSA service lines. The QA Analyst assists in designing solutions for quality management issues and the implementation of quality improvement processes. To drive quality performance improvement initiatives, the QA Analyst will prepare reports on assessment activities, findings, and outcomes. The QA Analyst will prepare for a role that involves greater oversight of QA processes and greater exposure to external stakeholders.
Responsibilities
Serves as administrator of key quality control processes.
Maintains and analyzes department metrics and produces actionable reports.
Resolves client feedback and interpreter inquiries of all levels of complexity.
Collaborates on department projects and key initiatives, leading project phases to completion and implementation by agreed-upon deadlines.
Analyzes interpretation quality...
