ABC Central Ohio

Associated Builders and Contractors (ABC) is a national construction industry trade association representing nearly 21,000 member companies. Our mission is to help our members develop their workforce, as well as win and deliver work safely, ethically, and profitably, to benefit their communities through the merit shop philosophy. With 70 chapters nationwide, ABC member firms comprise all specialties of construction within the industrial and commercial sectors.

The ABC Central Ohio chapter was founded in 1968, with Northern Ohio and Ohio Valley chapters established subsequently. Our work includes government representation, legal advocacy, education, workforce development, communication, technology, recognition through our chapter awards programs, employee benefits, best practices information, and business development.

ABC Central Ohio Remote
Jan 13, 2021
Full time
Customer Service Responsibilities list: Manage  large  amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with...