Description

Goldman Sachs Group, Inc is looking for someone who loves building solid customer relationships for a Customer Service Representative position. This Customer Service Representative position is an excellent career opportunity for an articulate, highly-skilled candidate. This Customer Service Representative opportunity is located in Milan, Illinois, and is a long-term temporary engagement with a prestigious manufacturing company! The position will be based in a dynamic, rapidly-changing call center.

Responsibilities of the Customer Service Representative:

• Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers
• Organize and route incoming telephone calls
• Retrieve and oversee the sending of written business communications
• Contribute accurate, friendly customer service in a timely fashion

Requirements

Basic Requirements of the Customer Service Representative:

• Proven communication skills
• Strong customer service and office administrative skills
• 3+ years' experience of proven performance in a goal-driven & customer-focused environment desired
• Foundational knowledge of Customer Relationship Management (CRM) systems
• High level of attention to detail and accuracy
• Experience skillfully handling difficult customer interactions
• Ability to use standard desktop applications such as Microsoft Office (Outlook, Excel, etc.)