Global Procurement Solutions, Inc.
Longwood, FL, USA
Global Procurement Solutions, Inc., (GPS Inc.) a Service-Disabled Veteran owned small business, provides federal agencies with Janitorial and Sanitation (Jan/San) supplies at discounted prices. GPS Inc is currently hiring a Customer Service Representative for its Longwood, Florida office (Not Remote).
Job Duties:
1) Confer with customers by telephone or email to provide information about products and services, take or cancel orders, billing questions or to obtain details of complaints.
2) Download orders from electronic services and enter data into the order processing system. Place orders wither by Electronic Data Interchange (EDI). Place orders using vendor online sites.
3) Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. This may require issuing credit memos and requesting vendor return authorizations.
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