UPS Store Manager Job:
JOB DESCRIPTION:
The Retail Store Manager is responsible for the day-to-day operations of the retail location. He or she will open and close the store, manage productivity, and ensure the store's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Store Manager is a major driving force behind profit/loss, continuous improvement, service delivery levels, personnel management, and business development.
The ideal candidate has a post high school education (college coursework or a degree), five years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance. We are a big supporter of US Veterans.
Compensation: Depends on skills and experience.
RESPONSIBILITIES:
• The Retail Store Manager is responsible for the day-to-day operations of the retail location.
• He or she opens and closes the store when owner cannot, manages productivity and ensure the store's team delivers world-class customer service to all customers, monitors cost control and expenses, and provide weekly and monthly reports to the franchise owner.
• The Store Manager is responsible to execute store profit/loss strategy, continuous improvement, service delivery levels, personnel management, and business development.
• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates.
• Schedules work assignments and facilitates weekly or monthly staff meetings.
• Monitors, evaluates, and maximizes customer service delivery and customer satisfaction.
• Develops and implements the store marketing program.
• Available on weekends as required.
• Prepares/provides reporting.
• Manages inventory.
• Reviews daily employee timesheets and submits for payroll processing.
• Oversees store maintenance, including cleanliness, safety, and organization.
• Helps to implements the store marketing program.
• Oversees store cleanliness, safety, and organization.
• Performs other duties as assigned.
QUALIFICATIONS:
• The ideal candidate has a post high school education (college coursework or a degree), five years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.
• Previous store management experience required, including personnel and financial management experience.
• Strong computer skills, including Microsoft Office.
• Outstanding phone skills.
• Bona fide management/leadership skills.
• Willing to accept full accountability for store operations.
• Must be willing to become a public notary.
