Customer Service Representative

Complies with all specified FDCPA, state and city laws and provisions, as outlines in the GC Services Compliance with FDCPA and State Collection Laws Statement, the GCS A/R Training program and the FDCPA test. Works the GCCS accounts of the assigned collection files per work standards set forth in SOP C-2. Collects assigned budget on a monthly basis; collects delinquent accounts .

Makes arrangements with the defendant to pay case in full or to set up the best possible arrangements.

Documents all collection activity in STAR in a concise and accurate manner.

Corrects any deficiencies or oversights as outlined by U/M, A/M, or manager during telephone monitor, file activity, or five (5) minute reviews.

             Maintains good client relations.

             Performs other duties/responsibilities, as required.

• Adhere to Company attendance, punctuality, and meal and rest break requirements
• Maintain concentration and focus in order to meet performance goals
• React positively to an ongoing, changing environment
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Maintain good working relationship with assigned supervisors and coworkers
• Work safely without presenting a threat to self or others

Perform additional duties as required by management from time to time

Must be able to:

• Read, write and speak English fluently and have a good, clear speaking voice (some courts may require bilingual skills).

• Multitask, while being very attentive to detail.

• • Be persuasive, as well as to be a good listener.
  • Communicate effectively and project a positive, professional image.
  • Establish/maintain effective working relationships with the court employees.

• Follow instructions, including both court and company policies and procedures.

• Maintain a well-organized work area, using good time management skills.

• Write in a clear and concise manner
• Manage time effectively
• Solve problems or issues that may come up
• Concentrate and focus for extended periods of time
• Cope with high-stress and changing environment
• Remain alert at all times
• Adhere to policies and procedures

Adhere to work schedule and punctuality requirements

GC Services is a EEOC/M/F/Disabled/Vet