Customer Service Representative

  • GC Services
  • Irwindale, California, USA
  • Mar 21, 2018
Full time Finance

Job Description

Complies with all specified FDCPA, state and city laws and provisions, as outlines in the GC Services Compliance with FDCPA and State Collection Laws Statement, the GCS A/R Training program and the FDCPA test. Works the GCCS accounts of the assigned collection files per work standards set forth in SOP C-2. Collects assigned budget on a monthly basis; collects delinquent accounts .

Makes arrangements with the defendant to pay case in full or to set up the best possible arrangements.

Documents all collection activity in STAR in a concise and accurate manner.

Corrects any deficiencies or oversights as outlined by U/M, A/M, or manager during telephone monitor, file activity, or five (5) minute reviews.

             Maintains good client relations.

             Performs other duties/responsibilities, as required.

  • Adhere to Company attendance, punctuality, and meal and rest break requirements
  • Maintain concentration and focus in order to meet performance goals
  • React positively to an ongoing, changing environment
  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
  • Maintain good working relationship with assigned supervisors and coworkers
  • Work safely without presenting a threat to self or others

Perform additional duties as required by management from time to time

Must be able to:

  • Read, write and speak English fluently and have a good, clear speaking voice (some courts may require bilingual skills).
  • Multitask, while being very attentive to detail.

    • Be persuasive, as well as to be a good listener.
    • Communicate effectively and project a positive, professional image.
    • Establish/maintain effective working relationships with the court employees.
  • Follow instructions, including both court and company policies and procedures.

  • Maintain a well-organized work area, using good time management skills.
  • Write in a clear and concise manner
  • Manage time effectively
  • Solve problems or issues that may come up
  • Concentrate and focus for extended periods of time
  • Cope with high-stress and changing environment
  • Remain alert at all times
  • Adhere to policies and procedures

Adhere to work schedule and punctuality requirements

GC Services is a EEOC/M/F/Disabled/Vet