Roadie Support Representative
Positions Supervised: None
FLSA Status: Non-Exempt
Amount of Travel Required: None
Reports To: Assistant Manager of Roadie Support
Work Schedule: 1st and 2nd Shift
Sunday - Saturday
POSITION SUMMARY & ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. A Roadie Support Representative must have good customer service skills, be able to analyze an incoming issue or question and follow through to resolution. A Roadie Support Representative is able to assist the customer in a clear and effective manner over the phone and via email. They are able to record detailed accounts of actions taken to resolve an issue and have the ability to manage a wide range of issues simultaneously.
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Education: High School Graduate or GED equivalent
Experience: +1 year of experience of customer service preferred, +1 year of experience of restaurant experience is preferred
Other Requirements: Bilingual preferred; verbal and written communication skills in both English and Spanish
This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
Texas Roadhouse was founded in 1993 with the mission of providing Legendary Food and Legendary Service.
In our restaurants and at our Support Center, we are committed to our shared Core Values of Passion, Partnership, Integrity, and Fun with Purpose. These Core Values form the foundation of who we are as a company and how we interact with respect, appreciation, and fairness towards one another every day.
We are steadfast in providing Legendary Opportunity for our Roadies. Our company is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, age, gender, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally–protected status.
We are also proud of our open-door culture, where Roadies can raise concerns to anyone – from their immediate Manager to the Leadership Team. It’s important that Roadies have a voice and can be heard. We don’t want to just know what is going right, but we also want to address questions, concerns, and find out what we can do better.
As our company continues to grow, we are proud to welcome guests, business and community relationships, and our Roadies from all walks of life to join our family!
At Texas Roadhouse, diversity, inclusion, and opportunity are a big part of our culture. We invite you to join us and share in our commitment to being one of the best employers in town.