Resource Specialist

  • Community Hope
  • Parsippany, Parsippany-Troy Hills, NJ, USA
  • Mar 22, 2019
Full time Health Care

Job Description

A full-time position providing screening, engagement, information, and referral services for Veterans and their families in the Supportive Services for Veteran Families Program (SSVF).

  • Conducts initial eligibility screening via phone and email.
  • Provides information and referral for mental health, substance abuse, housing, legal, and other social service needs for eligible and ineligible participants.
  • Provides optimal customer service as the first point of contact for veterans and their families.
  • Creates, maintains, and updates a catalog of community resources.
  • Documents service delivery accurately and timely in the electronic health record.
  • Ensures and maintains participant’s confidentiality.
  • Participates in all appropriate employee, supervision, and training meetings.
  • Collaborates with the entire SSVF team to ensure quality service delivery.
  • Assumes other duties as assigned by the Program Coordinator, SSVF Director, or Senior Management.


  • Bachelor’s Degree in Social Work, Psychology, or Social Sciences
  • Must be 21 years of age or older.
  • 1 year of human service experience.
  • Call center or hotline experience preferred.

VEVRAA Federal Contractor. Request Priority Protected Veteran Referral. EOE Minorities/Females/Protected Veterans/Disabled Contact.