We’re Apogee. Nice to meet you. At our core, we’re a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation.
We work hard, celebrate success and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.
We are currently recruiting for a Network Support Engineer in Austin, TX. Your primary responsibility will be as a tier-3 support engineer in a fast-paced operations environment with some occasional project engineering work. You’ll need a solid background in supporting large Campus/Enterprise networks, and have a customer service mindset. You’ll support a diverse base of customers, including non-technical users, and you’ll need to know when to speak geek and when not to. We believe there is a tremendous opportunity for someone with the right skills and business acumen to excel within our company.
Here’s your job:
This is the experience you should walk in knowing how to do:
Education and Certifications:
You’ll love this job if this describes you:
Some important details about this job.
Location. This is a full-time role with Apogee. We’re headquartered in Austin, TX.
Travel. Minimal travel required, less than 10%.
On-call. You’ll be part of the on-call 24/7/365 rotation with your team.
Compensation. We offer good pay, great benefits, and perks. We’re a small company and you’ll soon realize you're not a badge number here. You count.
Apogee provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apogee complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
From day one, Apogee’s primary goal has been to provide colleges and universities with progressive solutions that keep them competitive in the higher education world. We understand that the ultimate goal of those in the higher education community is to foster the potential of every student – and we share that goal.
We believe the primary purpose of network connectivity is to foster an environment in which new ideas flourish. Advances in technology and business often materialize in residential environments where innovative college students are free to explore new ideas. Microsoft, Google, Dell – these were all companies born in a residence hall. Now they are the preeminent, driving forces in business and technology.
It is to this end that we strive – to provide your students with the technology and support they need and to foster environments where new ideas find a foothold. Learning happens everywhere, not just in the classroom. At Apogee, cultivating an environment where students thrive is our passion and we understand how important it is to give your students the tools they need to develop the next big idea. After all, Apogee is itself the product of an innovative college startup.
In partnering with Apogee, you will be working with a team of professionals who share your vision to prepare your students for challenges of today’s world.