Customer Service Representative

  • M S International
  • San Diego, CA, USA
  • Aug 21, 2019
Full time Customer Service

Job Description

Join MSI the recipient of the 2018 Top Work Places award! 

Founded in 1975, MSI is the leading supplier of premium surfaces in the U.S. - including flooring, countertops, decorative mosaics and wall tile, and hardscaping products. The company offers an extensive selection of quartz, natural stone, porcelain, ceramic, luxury vinyl tile and glass among other materials. Headquartered in Orange, California, MSI has distribution centers across the United States and Canada and maintains over 150 million square feet of inventory, imported from over 36 different countries on six continents. For more information on MSI, visit msisurfaces.com.

We provide our employees with great benefits that feature programs like employee medical, dental and vision benefits, 401k contribution (up to 4% of your base salary), as well as vacation time. MSI is looking for a skilled professional to fill our Customer Service Representative (CSR) position in our San Diego, CA location.

                                                                                            

To perform this job successfully, the individual must be able to do the following: 

  • Effective and efficient handling of customer transactions.
  • Accurately record and maintain customer contact information and details.
  • Build and maintain company customer relationships.
  • Answer inbound sales calls and make outbound sales calls.
  • Consistent following up on promises and commitments in a timely manner with customers.
  • Track stock levels to ensure customer orders are handled effectively.
  • Assist customers in determining order requirements or services.
  • Appropriately identify and escalate customer issues.
  • Quote prices and credit terms, and prepare sales orders for customers.
  • Complete sales transactions and processing of payments.
  • Schedule trucking and delivery of material to customer, based on delivery schedule.
  • Create shipping order and packing list.
  • Troubleshoot customer issues during delivery process.
  • Partner with Sales Representative to keep account transactions and literature up to date.
  • Practice Customer focus, collaboration, and communication with team
  • Retain up to date knowledge of company products
  • Perform additional duties as required and or requested.

Additionally the candidate must meet the following Education and Experience requirements:

  • Clear communication with the ability to use positive language
  • Attentiveness
  • Proven ability to handle multiple tasks at once
  • Goal oriented focus
  • Good mathematical skills; ability to do calculations quickly
  • Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.
  • Intermediate skills in MS Outlook, Word and Excel
  • Bilingual (Spanish) preferred                                                                                               

EDUCATION and/or EXPERIENCE:

 High School Education Required. Some college work completed preferred.

  • Minimum 2 years’ customer service experience

  

If you possess the required skills and experience, we would love to meet you!

You can learn more about us online at www.msisurfaces.com or submit your resume at https://www.msisurfaces.com/careers/Search?ln=San+Diego%2C+CA

 

Employment is contingent upon successful completion of background check, drug test, and physical exam.

Only candidates meeting the minimum requirements will be considered for this position. Please do not apply unless you meet all requirements.