Customer Engineer - Military Veterans

  • Fiserv
  • Chesapeake, VA, USA
  • Sep 25, 2019
Full time Customer Service General Business Information Technology Installation-Maint-Repair

Job Description

As a Customer Engineer, you will be responsible for: 

  • The Emergency repair and ongoing maintenance required to ensure the optimum performance of the user's electronic hardware systems. 
  • Completing training on all assigned equipment, including product cross-training.
  • Responding to customer initiated service calls as directed
  • Troubleshooting and repairing equipment problems with minimal assistance
  • Performing repairs of sub-assemblies
  • Performing preventive maintenance and equipment installation.
  • Identifying defective or marginal components.
  • Repairing/replacing components
  • Assisting with equipment rebuilds.
  • Performing assigned inventory control duties as directed; Accurately log all parts issues. 
  • Maintaining all manuals, tools and test equipment. 
  • Written and verbal communication skills.
  • Effective listening, problem solving and facilitation.
  • Flexible hours to be able to move around and address problem areas.
  • Escalation with the Shift Supervisor and part of the escalation process.   

 Years of Experience and/or Education or Equivalent Military Experience:

  • Associate's Degree in Electronics, (or equivalent educational background, i.e., military technical schools) required. 
  • Minimum 12 months as Associate Customer Engineer or equivalent work experience required. Strong mechanical ability required. 
  • Ability to operate, maintain, manipulate and adjust assigned equipment as necessary. 

Competencies

  • Risk Management
  • Customer Service Management
  • PC Workstation Software
  • Hardware Infrastructure
  • Technical Troubleshooting
  • Problem Management Process