Operations Manager

  • Secure Transportation
  • Garden Grove, CA, USA
  • Feb 12, 2020
Full time Admin-Clerical Management Transportation

Job Description

Summary Description

The Transportation Manager will be responsible for managing the transportation department assuring and coordinating the safe and efficient transport of all PACE participants.  Demonstrating the knowledge and skills necessary to participate in assessing, planning for, and providing transportation services with company policies and procedures.  The Transportation Manager is required to have one year of experience working with the elderly.  Furthermore, build partnerships with clients ensuring exception service results.

 

Key Tasks and Responsibilities

§   The hiring, training, management, and scheduling of drivers.

§   Review and create SOP’s as needed

§   Proactive communication with Client and team.

§   Assist the Trans. Coordinator in daily scheduling and coordination of transportation.  Must check the schedules completed by the Trans. Coordinator for accuracy.

§   Conduct drivers’ quarterly meetings and Safety meetings.  Quarterly meetings will be held to discuss any issues that have arisen and to complete any retraining with staff that is necessary.

§   Participate in all PACE required meetings including but not limited to IDT, family meetings, staff meetings, in-service training programs, quality improvement meetings, and any sub-groups as needed.

§   Establish a positive rapport with participants, participant's family members, and other members of the PACE Care team and its network providers.

§   Address and resolve all participant grievances within the requested timeline.  Will be responsible for conducting Service Recovery Calls to the Participants and the Participants family.

§   Manage staff, preparing work schedules and assigning specific duties.

§   Ensure all transportation staff members are updated on all Secure Transportation & PACE policies and procedures.

§   Interact closely with the senior center staff resolving concerns as they arise.

§    Works cooperatively and professionally with Center staff.

§   Manage and maintain a fleet of lift vans, A.D.A accessible mini-coaches, and ambulatory vehicles.

§   Keeps all transportation logs, fuel cards, vehicle maintenance, and mileage records.

§   Address and resolve drivers’ personnel issues, including disciplinary actions.

§   Utilize the Discussion Log to document any disciplinary actions.

§   Conduct / Monitor drivers’ performance evaluations.  Must be completed annually or as needed due to disciplinary action.

§   Submit and manage all monthly reports.  Reports must be updated daily for accuracy.

§   Data entry into a FileMaker based system.  Updating pertinent information regarding participants daily.  Addresses, Phone Numbers, Notes, etc.

 

Education & Training 

§   High School graduate.

§   College degree preferred.

§   Commercial driver license with passenger endorsement.

 

 

Knowledge and Experience

§   Experience in Senior Care or related human services industry.

§   One year of experience with the elderly required

§   Extensive knowledge of Garden Grove and surrounding areas streets, neighborhoods and traffic patterns.

§   Vehicle scheduling and dispatching a plus.

§   Previous supervisory or management experience preferred.

Core Competencies

§   Must be a self-starter.

§   Must be able to work unsupervised.

§   Must be able to manage multiple tasks and see them to completion in a timely manner.

§   Must possess good communication skills.

§   Must be computer literate and proficient with Word, Excel and database management software.

 

Working Conditions

§   Must be able to work weekends, Holidays and any shift as necessary.

§   Work hours: 07:00 am -17:00 pm with varying shifts

§   Might be required to drive vehicles as needed.

§   Must be able to travel out of town with overnight when necessary

Physical Requirements

§   Be able to push 200lbs and lift 100lbs minimum

§   Position requires working in a seated position while operating computer, keyboard, mouse, phones and printers and filing of documents

§   Position may require standing/walking for up to 4 hours

 

 Secure Transportation is EEO/AAP employer.