IT Support Technician

  • Ira Green, Inc
  • 177 Georgia Avenue, Providence, RI, USA
  • Jul 29, 2020
Full time Information Technology

Job Description

This position is primarily responsible for support and maintenance of Ira Green IT Infrastructure including endpoints, servers, network and mobile.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Responsible for providing day-to-day technical support to employees for a range of routine and some non-routine hardware and software related issues. Assist with setup, repair and cabling activities relating to computer and network hardware and software. Work includes lifting, handling or maintaining equipment.
  • Office 365\AD Account setup and account maintenance.
  • Mobile device setup and support
  • Making recommendations or decisions to meet overall departmental or organizational needs. Assist in hardware and software evaluation and recommend upgrades or improvements to IT infrastructure.
  • Complies with company’s IT Policies & Procedures.
  • Performs other related duties as assigned by management.

 

QUALIFICATIONS:

  • Two to four years related experience and/or training, or equivalent combination of education and experience.
  • Key Skills\Experience:
    • Ability to troubleshoot and resolve technical problems for users
    • Experience supporting Windows Desktops and Servers, IOS
    • Knowledge of TCP\IP, DNS, DHCP, Active Directory and Office 365
    • Network Firewall experience
    • Intel based desktop, laptop printers and mobile devices
    • Experience with industrial equipment experience a plus
    • Must be able to independently resolve a wide variety of technical issues using current job knowledge and using research and external resources.
  • Ira Green, Inc. is an Affirmative Action/Equal Opportunity Employer

    Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity