The Transportation Manager will be responsible for managing the transportation department assuring and coordinating the safe and efficient transport of all participants. Demonstrating the knowledge and skills necessary to participate in assessing, planning for, and providing transportation services with company policies and procedures. The Transportation Manager is required to have one year of experience working with the elderly.
Key Tasks and Responsibilities:
The hiring, training, management and scheduling of drivers.
Assist the Transportation Coordinator in daily scheduling and coordination of transportation, checking schedules completed by Transportation Coordinator for accuracy.
Conduct drivers’ quarterly meetings and Safety meetings, discussing issues that have arisen and to complete any retraining with staff that is necessary.
Participate in all required meetings including but not limited to IDT, family meetings, staff meetings, in-service training programs, quality improvement meetings, and any sub-groups as needed.
Establish a positive rapport with participants, participants family members, and other members of the Care team and its network providers.
Address and resolve all participant grievances within the requested timeline, conducting Service Recovery Calls to Participants and the Participants’ family.
Manage staff, preparing work schedules and assigning specific duties.
Ensure all transportation staff members are updated on all policies and procedures.
Interact closely with the senior center staff resolving concerns as they arise.
Works cooperatively and professionally with Center staff.
Manage and maintain a fleet of lift vans, A.D.A accessible mini buses ambulatory vehicles.
Keep all transportation logs, fuel cards, vehicle maintenance and mileage records, completing in an organized manner so records can be pulled upon request.
Address and resolve drivers’ personnel issues, including disciplinary actions.
Conduct / Monitor drivers’ performance evaluations.
Submit and manage all monthly reports in a timely and accurate manner.
Data entry into system, Updating pertinent information regarding participants daily. Addresses, Phone Numbers, Notes, etc.
Education & Training:
High School graduate.
College degree preferred.
Commercial driver license with passenger endorsement.
Knowledge and Experience:
Experience in Senior Care or related human services industry.
One year experience with the elderly required.
Extensive knowledge of San Francisco and surrounding areas streets, neighborhoods and traffic patterns.
Vehicle scheduling and dispatching a plus.
Previous supervisory or management experience preferred.
Must be a self-starter.
Must be able to work unsupervised.
Must be able to manage multiple tasks and see them to completion in a timely manner.
Must possess good communication skills.
Must be computer literate and proficient with Word, Excel and database management software.
Must be able to work weekends, Holidays and any shift as necessary.
Might be required to drive vehicles as needed.
Must be able to travel out of town with overnight when necessary
Be able to push 200lbs and lift 100lbs minimum
Position requires working in a seated position while operating computer, keyboard, mouse, phones and printers and filing of documents
Position may require standing/walking for up to 4 hours
Must be able to pass the DL51 (DOT Medical).
Secure Transportation is an EEO/AAP employer