Under the supervision of the General Manager, the Patient Care Representative (PCR) will assist in all administrative, clinical and operational functions within a fast-paced environment. The PCR will educate patients/caregivers on medical marijuana products. The PCR will promote a work environment that is positive, patient service-oriented and compliant within the guidelines of the state and company. The ideal candidate should be passionate about their role and have a strong willingness to help people become educated about medical cannabis.
Duties and responsibilities or (Essential Functions)
- Assist manager in filling practitioner recommendations, and filing state required documentation.
- Electronically file documents into member file folders, set up files for new members, and audit files to ensure that information is accurately filed.
- Perform the timely triage of documents and stream-line tasks appropriately.
- Process recommendations for patients under the direct management supervision.
- Prepare and provide support in all (onsite and desk) audit activities related to Dispensary Unit.
- Assist in education and ringing out of patients.
- Accountable for accurately utilizing PharmaCann’s Point of Sale system.
- Assist in the check in process in the Dispensary.
- Provides outstanding patient service.
- Inspire patient confidence and create patient loyalty.
- Develop knowledge of various products and state law regarding medical cannabis.
- Execute PharmaCann’s dispensary protocols including safety protocols.
- Complies with all security and legal requirements.
- Ensure the store is well maintained.
- Exceptional people skills.
- Other duties as assigned by the General Manager.
- Strong Computer based skills.
- Compassionate and strong work ethic
- A high school diploma or higher and 2+ years of experience working in retail setting or managed care/health care organization.
- Proven track record in ability to cultivate long- term patient/customer relationships
- Previous dispensing, retail or patient service experience preferred
- Exceptional patient service skills; experience in health care related field is a plus
- Desire to learn about our products in order to assist patients
- Knowledge of basic computer skills, Point of Sale software and cash management is a must
- Strong attention to detail and must have a team-player mentality
- Ability to deal with problems and resolve in a professional manner
- Must be able to accommodate scheduling expectations including weekend, evening, and holiday shifts
- Must be 21 years of age and pass a background check.
- Job may require regular weekend and evening shifts.
- May be required to drive in snow, rainy or difficult conditions
- May be tasked to deal with difficult clients
- May be required to stand for long periods
- Can lift at least 50 pounds
- Ability to withstand long hours working on a computer
- Ability to move quickly within the facility
All your information will be kept confidential according to EEO guidelines.
PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.