Customer Service Representative

  • Ira Green, Inc
  • 177 Georgia Ave, Providence, RI, USA
  • Nov 03, 2020
Full time Customer Service

Job Description

The customer service associate is a critical part of our mission to delivery timely, accurate and professional customer service.  This vital position is a part of our scan based trading department and requires an action-oriented, flexible problem-solver who will assist both our internal and external customers.  Associates communicate with customers primarily through phone, e-mail, chat and utilize a variety of systems to navigate customer accounts, research policies and communicate effective solutions in a fast-paced environment. 

 

DUTIES AND RESPONSIBILITIES:

  • Provide engaging and compassionate customer service through written and verbal communication.
  • Focus on customer-centric continuous improvement efforts in order to enhance the overall customer experience.
  • Assist customers with questions regarding product information, order status, and other related inquiries while meeting and exceeding productivity and quality standards.
  • Process orders, forms and other requests as needed.
  • Make independent decisions keeping both customer expectations and company needs in mind.
  • Prepares reports and correspondence as needed.
  • Performs other related duties as assigned by management.

QUALIFICATIONS:

  •  2+ years of customer service related experience
  • Proficient in Microsoft Outlook, Excel, and Word
  • Enthusiastic and exceptional verbal and written communication skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks assigned
  • Organized and thrives in a fast-paced environment
  • Experience with ERP system in a manufacturing or distribution environment
  • Works successfully in a team environment as well as independently

Ira Green, Inc. is an Affirmative Action/Equal Opportunity Employer

Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity