About Masco Support Services:
Masco Support Services, a division of Masco Corporation, is a dynamic team dedicated to exceeding our customer’s expectations. We are a group of customer centric organizations providing practical analytics, relevant customer insights, and targeted project execution. Supporting multiple retailers, we fully use our shared resources and processes to provide our Masco family of brands value driven customer support and coordinated service solutions.
Workplace and Culture:
Diversity is a core value of Masco Support Services culture. Our sustainable professional organization provides wonderful benefits and professional career growth opportunities.
We value the diversity, community participation, intellectual enthusiasm, creative pursuits of our employees. We’re an open, ethical, highly engaged and collaborative organization that values trust, transparency and mutual respect for each other. We consider the importance of consistently embracing diversity and evolving our employees professional career development.
We are actively seeking a Retail Service Representative to join our team in the Charlotte, NC!
As the Masco Representative, you will:
Provide associate, store-wide, and district-wide product knowledge through in-aisle and classroom style training
Participate in Customer Sales events including commercial/contractor events and how-to clinics
Provide brand representation for an array of Masco product, including returns evaluations and product support on a limited basis, and project/reset visibility
Perform Market Intelligence related activities, including competitive shops, product, brand, and customer feedback, and customer observance surveys
Support showroom reset execution
Create and execute sales driven activities
New hire training support
Individual expense/budget management
Maintain and grow relationships within Lowe’s and The Home Depot; ensuring goals and expectations are exceeded with quality service
Diverse Skills and Experience That You Will Bring to the Role:
High School diploma or equivalency required
Basic knowledge of home improvement, renovation or construction industry
Understanding of personal computers and competence in standard office software, including Microsoft Word, Excel, PowerPoint, and Outlook
Capable of performing basic financial/retail analysis
Effective use of organizational and time management skills in a fast-pace environment
Proficient interpersonal, verbal/presentation and written communications skills
Capable of delivering product knowledge training and demonstrations to small and large groups
Able to deliver superb customer service in a big box/warehouse environment
Experience operating hand tools, cordless drill, panel saws, etc.
Must have a good driving record and cannot have had license suspended within the last three years, or have other driving actions against you such as driving under the influence of drugs or alcohol
Willingness to travel overnight as needed, up to 15% of the time
What We Offer:
Competitive salary plus bonus-earning potential
Monthly cell phone allowance
Healthcare benefits such as medical, dental, and vision
401K saving plan with company match
Tuition assistance program
Our Interviewing Methods:
After you have applied to our current posting, we will review your resume. If your resume is a match for our current opening, we will contact you to request an interview.
Keywords: product sales, product distribution, product training, product availability, inventory replenishing, POG compliance, planning, project execution, relationship development, relationship retention, customer relations, customer service