This position requires strong analytical skills to quickly analyze data and re-balance inventory to provide optimal service levels to our customers and field team.  This position requires teamwork, a personal sense of urgency, and a customer-centric approach. 

DUTIES AND RESPONSIBILITIES:

• Act as the main point of contact for inventory management (replenishment model analysis, inventory transfers, stock balancing) at our scan based trading locations around the world
• Provide reports and analyze data clearly and concisely
• Request and process cycle counts and physical inventories
• Be part of a collaborative team using e-mail, chat, and phone support to resolve issues and inquiries rapidly, exceed expectations, and deliver outstanding support to our customers and field team
• Use technical ability to master our internal admin systems, review accounts, troubleshoot bugs, and resolve issues
• Provide exceptional customer service in all daily tasks and communications to both internal and external customers
• Support increasing sales and growing accounts by acting as a liaison between sales, product management, logistics, and purchasing/planning
• Manage time-sensitive situations and urgent requests to drive trust and confidence

QUALIFICATIONS:

• 2+ years of customer service related experience and/or inventory control experience
• Proficient in Microsoft Outlook, Excel, and Word
• Enthusiastic and exceptional verbal and written communication skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Effective problem solving skills including decision making, time management and immediate prioritization of tasks assigned
• Organized and thrives in a fast-paced environment
• Experience with ERP system in a manufacturing or distribution environment
• Works successfully in a team environment as well as independently

Ira Green, Inc. is an Affirmative Action/Equal Opportunity Employer

Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity