Job Description
Sparklight would like to invite you to further your exceptional career as the newest member of our Customer Service Supervisor Team!
PLEASE NOTE: This position is located in Poplar Bluff, MO. We are currently remote due to COVID. However, you would still be required to be located in or near our Poplar Bluff office.
Why you'll want to join our growing team:
Benefits:
- Medical and Dental Plans – Starts on 1st Day of HIRE
- Paid Time Off (Vacation, Holiday, and Personal/Sick Days)
- 401k - 100% Company Match (match program starts after 1 year of service, up to 5% of salary)
- Life Insurance (self, spouse, children)/ Business Travel Life Insurance!
Perks:
- Tuition Reimbursement (up to $5,250 on 1st year)
- FREE NewWave cable/internet services
- Annual community support to various organizations across the U.S.
- Associate Recognition & Award Program - earn points towards gift cards to your favorite stores or restaurants or towards your next vacation!
- Advancement opportunities
- Collaborative work environment
As a part of our Supervisor team, some of your responsibilities would be:
- Interview, hire, train, and monitor job performance of TCC associates.
- Conducts meetings on a regular basis to communicate changes in policies, procedures and to share best practices.
- Monitors service calls for accuracy and to identify training and coaching opportunities.
- Monitors individual, team, and call center results for performance trends to ensure attainment of revenue goals and performance targets.
- Handles escalated customer inquiries and complaints in a professional manner.
- Creates processes to standardize procedures for improved efficiency.
Have we SPARKED your interest? Visit us at www.sparklight.com/about/careers to apply.
Or you can copy and paste this link into your browser to take you directly to the opportunity on our site:
https://recruiting2.ultipro.com/CAB1003/JobBoard/2080793c-3fce-4646-98f9-97fc13b9755f/Opportunity/OpportunityDetail?opportunityId=03942ca5-d205-4406-b1cd-2df33ffef11f
At Cable ONE, Sparklight, NewWave, and Clearwave, we keep our customers and associates connected to what matters most. For our associates, that means : a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
