Administrative Assistant / Job File Coordinator

  • SERVPRO of Southwest Portland
  • 2525 Northwest Wilson Street, Portland, OR, USA 97210
  • Jun 18, 2021
Full time Admin-Clerical Business Development Customer Service

Job Description

Administrative Assistant / Job File Coordinator

We are a full service disaster restoration company specializing in the cleaning, restoration and reconstruction of homes and businesses that have sustained damage from fire, water, storm and environmental complications. We are seeking highly motivated and well-rounded individuals to join our growing team as a Job File Coordinator. We are a fast-paced and positive group of individuals who strive to be the best. Privately owned but Nationally known!

Main Requirements Include the Following:

  • Very Strong organizational skills
  • Must have experience in the restoration or construction industry and/or possess a clear understanding of the restoration industry
  • Must have proficient computer skills
  • Possess excellent customer service and strong communication skills
  • Must be able to multi-task and work in a fast-paced environment
  • Must have the ability to learn and run estimating systems
  • Possess the ability to work with others and also individually throughout the day
  • Experience with Xactimate is very preferred
  • Must be able to pass a criminal background check
  • Must have a valid Driver’s License

Main Responsibilities Include the Following:

  • Answering phones and maintaining customer communication/satisfaction
  • Completing and accurately entering estimates into Xactimate Software
  • Job scheduling
  • Various forms of communication with insurance adjusters and agents
  • Oversee jobs in progress and communicate with both the technicians and customers to ensure excellent service and satisfaction from the beginning to end of each job performed

Compensation is commensurate with experience