Customer Ambassador - Sales and Support

  • Coca-Cola Consolidated
  • Charlotte, NC, USA
  • Jul 01, 2021
Full time Sales

Job Description

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Customer Ambassador Sales and Support

Charlotte, NC, US, 28216

Requisition ID:  23504 

Posting Locations: Charlotte 

 

Click here to view a Day in the Life of our Teammates!

 

Our Secret Ingredient is our Teammates. Everything goes better with a Coke! You will too! Grow your career with us!

We offer great rewardscompetitive paycareer advancement and growth opportunities.

Full Time Teammates are also eligible for:

  • Bonus potential of up to $1,000 quarterly
  • Paid Training
  • Paid Time off plus Paid Holidays
  • 401 (k) with Company matching on dollar-for-dollar basis
  • Employee Stock Purchase Plan (ESPP)
  • Group Health Insurance- Medical, Dental, Vision and Disability
  • Basic and Supplemental Life Insurance
  • Language Differential is Available

Job Overview

The primary focus of The Center of Support (TCOS) Customer Ambassador – Sales and Support is to maximize profitability of our customers by building relationships and leveraging those relationships to sell the best brand in the world! A successful Customer Ambassador – Sales and Support develops a partnership with our internal teammates and external customers to help nurture and grow market share, as well as our competitive advantage. This is accomplished through key activities like: Sales and Marketing Campaigns (Calls, Emails and Chats) Customer Engagement Initiatives.

Duties & Responsibilities

  • Identifies and finds resolutions for customer issues; finds diplomatic ways to de-escalate those issues and resolve situations effectively for both internal and external customers.
  • Provides general sales support including trouble shooting, answering questions, resolving issues, technical support, etc.
  • Develops relationships with local field teams (sales and operations), delivery and equipment services support team members in order to effectively serve customers and meet business needs.

Knowledge, Skills, & Abilities

  • Excellent written and verbal communication skills with the ability to influence others required
  • Ability to demonstrate appropriate business etiquette and emotional intelligence
  • Advanced problem-solving skills
  • Strong planning and organizational skills
  • Has advanced computer literacy with demonstrated experience keyboarding (speed and accuracy), as well as MS Office Suite
  • Preferred sales experience and/or high business acumen support B2B
  • This position interacts with customers, internal teammates, business partners and various members of CCCI leadership

Minimum Qualifications

  • High school diploma or GED
  • Knowledge acquired through 1 to up to 3 years of work experience

Preferred Qualifications

N/A

Work Environment

Office Environment

Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer.

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