QA Analyst

The Quality Assurance (QA) Analyst collaborates on key quality control processes to guide performance improvement efforts and analyses for LSA service lines. The QA Analyst assists in designing solutions for quality management issues and the implementation of quality improvement processes. To drive quality performance improvement initiatives, the QA Analyst will prepare reports on assessment activities, findings, and outcomes. The QA Analyst will prepare for a role that involves greater oversight of QA processes and greater exposure to external stakeholders.

Responsibilities

• • Serves as administrator of key quality control processes.
  • Maintains and analyzes department metrics and produces actionable reports.
  • Resolves client feedback and interpreter inquiries of all levels of complexity.
  • Collaborates on department projects and key initiatives, leading project phases to completion and implementation by agreed-upon deadlines.
  • Analyzes interpretation quality standards and implements quality improvement plans.
  • Provides evaluator support for quality assessments and audits their performance.
  • Liaises with other departments and collaborates on interdepartmental projects
  • Performs other duties as assigned.

Requirements

• • Bilingual (Spanish, ASL, Haitian Creole, Vietnamese, Russian, or Portuguese preferred) with high English proficiency
  • Experience analyzing quality assurance processes and preparing reports.
  • Excellent verbal and written communication skills
  • Office administration and/or client service experience (preferred)
  • Interpreting experience (minimum of 6 months) (preferred)
  • Proficient in Microsoft Office

LSA Provides a great benefits package to full-time employees. We offer Medical, Dental, Vision, 401k with partial match, and other employer covered benefits. Reach out to set up an interview and learn more!

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Stefan Suchanec at 800.305.9673

Founded in 1991 by Laura K.T. Schriver, LSA offers a full range of premier language-based services.  With over 240 employees and a network of more than 3,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide, in over 230 languages, across virtually every industry segment.  LSA is conveniently located in Horsham, minutes from the PA Turnpike, in a business center with ample free parking and beautiful landscaping.  LSA offers a competitive benefits package with a generous 401k match for qualifying employees.  For more information on LSA, please visit www.lsa.inc