Field Service Engineer

  • MGC Diagnostics
  • Chicago, IL, United States
  • Feb 08, 2017
Full time Engineering Installation-Maint-Repair Training

Job Description

Field Service Engineer

MGC Diagnostics Corporation (www.MGCDiagnostics.com) is a leader in providing innovative technology for cardio-respiratory diagnostics. We recognize that our success depends upon the capabilities of our employees to assist MGC Diagnostics in achieving its business goals. MGC Diagnostics is proud of its collaborative environment where it values contributions of each of its team members. We currently have an opening on our outstanding field service team for a field service engineer based in the Chicago area. If you want a meaningful career where  your efforts will benefit medical teams around the world and your qualifications match our requirements, please respond by emailing your resume and compensation requirements.

The company offers a competitive compensation package and an attractive employee benefit plan including PTO, Holidays, Medical, Dental, Vision, Life, Short-Term and Long-Term Disability, 401(k) match, and Employee Stock Purchase Plan.

 

OVERALL DUTIES AND RESPONSIBILITIES:            

·         Provide technical support and service for all systems as well as new products and product revisions by providing on-site remedial service, preventative maintenance, product installation, product recertification and upgrades.·         Interface with Field Service Support Team, and Field Service Manager to provide prompt courteous, and effective service support to MGCD customer base. ·         Complete documentation of service call and transfer reports to Field Service Support Center.·         Relay updates regarding customer database changes regarding equipment, operators, location, or accounting information.·         Interface with Field Service Support Team, Product Managers, Quality Assurance, and Technical Support with input for new products and product revisions to ensure requirements for documentation and serviceability are met.·         Control service inventories assigned, and ensures all equipment sent to customer is returned.·         Provide service management with timely written reports on recommendations, progress and concerns.·         Field Service Engineer is also relied upon to resolve difficult situations related to ongoing issues, or issues that are unable to be resolved by regional service representative.·         Provide international training for our distribution partners, along with resolving difficult issue that service distributors are unable to resolve.

 

REQUIREMENTS:             

·         BS in electrical engineering, bio-medical or equivalent preferred.  Minimum 2 year degree in electronics or related field.·         Minimum of 2 years field service experience servicing medical equipment.

  • Business travel by plane or car. Overnight travel up to 85% to include some weekends.
  • Valid driver’s license.

 

REQUIRED SKILLS:

  • Ability to effectively communicate in English. Excellent written and verbal communication skills.
  • Familiarity and/or direct experience with MGC Diagnostics’ pulmonary and gas exchange equipment is preferred.
  • Critical thinking, problem solving, time management and rapid adaptation skills.
  • Excellent attention to detail and follow through.
  • High computer proficiency.

 

MGC Diagnostics is an Equal Opportunity Employer. It is MGC Diagnostics policy to afford equal opportunity employment to all individuals without regard for race, color, creed, religion, national origin, sex, sexual orientation, gender identity or expression, disability, veteran status, age, familial status, marital status, genetic information, status with regard to public assistance or any other characteristic protected under federal, state or local laws.  This policy applies to all phases of an individual's career, beginning with the initial recruitment and selection and continuing through the processes of placement, transfer, promotion, compensation and benefits. MGC Diagnostics will act affirmatively in all matters of equal employment opportunity, including recruitment, hiring and training of women, minority group individuals, veterans and individuals with disabilities to assure they are provided equal opportunity of employment.  MGC Diagnostics is committed to providing accessibility to employment opportunities for people with disabilities.

 

To apply email resume with compensation requirements to: HR@mgcdiagnostics.com