4 jobs found

This position requires strong analytical skills to quickly analyze data and re-balance inventory to provide optimal service levels to our customers and field team.  This position requires teamwork, a personal sense of urgency, and a customer-centric approach.  DUTIES AND RESPONSIBILITIES:   Act as the main point of contact for inventory management (replenishment model analysis, inventory transfers, stock balancing) at our scan based trading locations around the world Provide reports and analyze data clearly and concisely Request and process cycle counts and physical inventories Be part of a collaborative team using e-mail, chat, and phone support to resolve issues and inquiries rapidly, exceed expectations, and deliver outstanding support to our customers and field team Use technical ability to master our internal admin systems, review accounts, troubleshoot bugs, and resolve issues Provide exceptional customer service in all daily tasks and communications to...

Customer Service Responsibilities list: Manage  large  amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with...