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HIPERFIRE
Inventory Control Specialist
HIPERFIRE Vadnais Heights, MN, USA
At HIPERFIRE, the Inventory Control Specialist has the primary responsibility of increasing and maintaining company profitability by maintaining accurate inventory levels; they also ensure that optimal inventory is present and ready for use. There is a lot of upward mobility within this organization and qualified candidates must demonstrate a highly motivated and driven attitude at all times. Proficiency and/or certification in logistics, business management, supply, or leadership courses are preferred. Essential Duties and Responsibilities of the Inventory Control Specialist - Develop and implement procedures for ensuring that adequate inventory levels are present. - Identify and optimize common inventory items. - Work with other teams including sales, shipping and purchasing. - Ensure that inventory counts are completed regularly and in a timely manner. - Audit the facility’s entire inventory on a regular basis and provides reports to management. - Train other employees in cycle counting and inventory control. - File claims with manufacturers or sellers when defective goods are found in the inventory. - Instruct others on how and where to return defective goods. - Keep a particular area for returned goods tidy and clean. - Keep up with changing technologies such as computer software in order to remain valuable to his or her employer. - Follow all existing company policies and procedures. - Consistently evaluate current processes and look for ways to improve profitability through cost reduction or efficiency. Additional Duties , may include but not limited to - Answering phones and addressing customer service issues. - Daily and/or weekly cleaning duties. - Assist with testing procedures, quality control, and other development related tasks. - Assist with other departments when needed. - Travel and assistance with trade shows and events around the country at various times throughout the year. Required Knowledge, Skills and Abilities - Demonstrate the ability to quickly adapt to changing conditions and solve problems immediately. - Show the ability to work well under pressure, such as when inventory deliveries or shipments become late or forgotten. - Possess effective written and verbal communication skills; displays reading comprehension skills. - Exhibit the ability to work well with others and maintain organization between cross-related departments. - Display the ability to multitask and handle multiple issues at the same time without stress.
Nov 12, 2019
Full time
At HIPERFIRE, the Inventory Control Specialist has the primary responsibility of increasing and maintaining company profitability by maintaining accurate inventory levels; they also ensure that optimal inventory is present and ready for use. There is a lot of upward mobility within this organization and qualified candidates must demonstrate a highly motivated and driven attitude at all times. Proficiency and/or certification in logistics, business management, supply, or leadership courses are preferred. Essential Duties and Responsibilities of the Inventory Control Specialist - Develop and implement procedures for ensuring that adequate inventory levels are present. - Identify and optimize common inventory items. - Work with other teams including sales, shipping and purchasing. - Ensure that inventory counts are completed regularly and in a timely manner. - Audit the facility’s entire inventory on a regular basis and provides reports to management. - Train other employees in cycle counting and inventory control. - File claims with manufacturers or sellers when defective goods are found in the inventory. - Instruct others on how and where to return defective goods. - Keep a particular area for returned goods tidy and clean. - Keep up with changing technologies such as computer software in order to remain valuable to his or her employer. - Follow all existing company policies and procedures. - Consistently evaluate current processes and look for ways to improve profitability through cost reduction or efficiency. Additional Duties , may include but not limited to - Answering phones and addressing customer service issues. - Daily and/or weekly cleaning duties. - Assist with testing procedures, quality control, and other development related tasks. - Assist with other departments when needed. - Travel and assistance with trade shows and events around the country at various times throughout the year. Required Knowledge, Skills and Abilities - Demonstrate the ability to quickly adapt to changing conditions and solve problems immediately. - Show the ability to work well under pressure, such as when inventory deliveries or shipments become late or forgotten. - Possess effective written and verbal communication skills; displays reading comprehension skills. - Exhibit the ability to work well with others and maintain organization between cross-related departments. - Display the ability to multitask and handle multiple issues at the same time without stress.
HotFoot Recruiters
Customer Experience Representative
HotFoot Recruiters Janesville, WI
HotFoot Recruiters – Effective. Efficient. Talent Placement. HotFoot Recruiters would like to announce the following opportunity available for immediate consideration. Position : Customer Experience Representative Location : Janesville, WI Type: Direct Hire Salary/Pay : $13.85 (performance pay increase at 60 days, 120 days and 1 yr.)   Summary: Start an EXCITING NEW CAREER with a reputable Fortune 500 company located in Janesville, WI that services over 3 millions customers world wide. This is an excellent DIRECT-HIRE opportunity with a tremendous benefits package, great incentives, competitive wages and career growth opportunities within a year! Please review details and submit your resume for consideration.  Highlights: Competitive hourly rate - $13.85 18 Accrued PTO Days and Holiday Pay 401K w/ company contribution Profit sharing Tuition Reimbursement Medical, Dental, Vision Plans for employee and family Great Employee Discount On-site cafeteria, gym and game room Responsibilities/Duties: Plays an important role in the retention of customers. Handle 80-100 inbound calls a day from a variety of customers. (No sales involved) Accurately performs (Order entry, order follow-up, shipment tracking, update orders, etc). Provide a remarkable customer service experience that drives customers to return time and time again through superior communication skills. Empowered to resolve customer issues promptly and accurately in a manner that will promote customer loyalty. Consistently captures customer’ s intent when placing an order and seamlessly provide delivery option that meets those needs. Ability to personalize interactions with customers, while using a positive, “ say yes” approach, and set appropriate expectations to resolve conflict. Requirements/Qualifications: Minimum of 2 years of recent experience working in Customer Service Experience fielding a high volume of inbound calls preferred Minimum of High School Diploma Technically savvy (Dual monitors, MS Office, CRM Software) Experience using CRM software is a plus Strong verbal communication Must have great attention to detail for order/data entry Must be available to work 40 hours per week Monday - Friday   About Hotfoot Recruiters: HotFoot' s approach is simple. We put People First. We also know that an individual' s success starts with the right career opportunity. Our company was founded on the belief that the world is full of extremely talented people that may need a simple connection like HotFoot Recruiters to prove themselves to quality employers. HotFoot is an Arizona based company that has been providing talent placement solutions nationally for over 10 years. With additional offices in Wisconsin, Iowa and Flagstaff, Arizona; HotFoot provides recruiting services for companies of all sizes.   Learn more at HotFootrecruiters.com. The company is an equal opportunity employer and will consider application without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Nov 03, 2019
Full time
HotFoot Recruiters – Effective. Efficient. Talent Placement. HotFoot Recruiters would like to announce the following opportunity available for immediate consideration. Position : Customer Experience Representative Location : Janesville, WI Type: Direct Hire Salary/Pay : $13.85 (performance pay increase at 60 days, 120 days and 1 yr.)   Summary: Start an EXCITING NEW CAREER with a reputable Fortune 500 company located in Janesville, WI that services over 3 millions customers world wide. This is an excellent DIRECT-HIRE opportunity with a tremendous benefits package, great incentives, competitive wages and career growth opportunities within a year! Please review details and submit your resume for consideration.  Highlights: Competitive hourly rate - $13.85 18 Accrued PTO Days and Holiday Pay 401K w/ company contribution Profit sharing Tuition Reimbursement Medical, Dental, Vision Plans for employee and family Great Employee Discount On-site cafeteria, gym and game room Responsibilities/Duties: Plays an important role in the retention of customers. Handle 80-100 inbound calls a day from a variety of customers. (No sales involved) Accurately performs (Order entry, order follow-up, shipment tracking, update orders, etc). Provide a remarkable customer service experience that drives customers to return time and time again through superior communication skills. Empowered to resolve customer issues promptly and accurately in a manner that will promote customer loyalty. Consistently captures customer’ s intent when placing an order and seamlessly provide delivery option that meets those needs. Ability to personalize interactions with customers, while using a positive, “ say yes” approach, and set appropriate expectations to resolve conflict. Requirements/Qualifications: Minimum of 2 years of recent experience working in Customer Service Experience fielding a high volume of inbound calls preferred Minimum of High School Diploma Technically savvy (Dual monitors, MS Office, CRM Software) Experience using CRM software is a plus Strong verbal communication Must have great attention to detail for order/data entry Must be available to work 40 hours per week Monday - Friday   About Hotfoot Recruiters: HotFoot' s approach is simple. We put People First. We also know that an individual' s success starts with the right career opportunity. Our company was founded on the belief that the world is full of extremely talented people that may need a simple connection like HotFoot Recruiters to prove themselves to quality employers. HotFoot is an Arizona based company that has been providing talent placement solutions nationally for over 10 years. With additional offices in Wisconsin, Iowa and Flagstaff, Arizona; HotFoot provides recruiting services for companies of all sizes.   Learn more at HotFootrecruiters.com. The company is an equal opportunity employer and will consider application without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Carvana
Full-Time Customer Advocate Field Operations
Carvana Gambrills, MD, USA
ABOUT CARVANA…. At Carvana, we sell cars, but we’re not salespeople. Since 2013, we’ve been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that’s $Trillion with a “T”). With the ability to search thousands of vehicles from our expansive inventory, to high-resolution 360° photographs of our vehicles’ interior and exterior, to real-time financing and the ability to complete contracts without visiting the back room of a dealership, we provide a seamless, online car buying experience for consumers that can be completed from their desktop or mobile device. All our vehicles are inspected and reconditioned based on our 150-point certification checklist and come with a 7-day return policy. We also operate our own logistics network to deliver cars to customers as soon as the next day, as well as offer customer pick-up at our state-of-the-art Car Vending Machine locations (yes, you read that right). By putting customer satisfaction at the core of our business, we’ve built a no-pressure, no-haggle online car buying experience that save our customers time and money. For more information on Carvana, take a look at our   company introduction video . WORKING AT CARVANA YOU WILL NOTICE THAT... You'll need to be a great communicator, a brand ambassador, and possess the know how to get the job done. We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once. In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day. In our down time we have ping pong and corn hole (or “bags,” depending on where you’re from) tournaments. However, the pace is pretty quick around here, so you'll need to be prepared to keep up. JOB DESCRIPTION The Customer Advocate role is a unique combination of a few different things but long story short, you’ll be the face of Carvana. Since Carvana’s purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face! You’ll have the freedom to go above and beyond to ensure our customers have an experience that doesn’t suck and is completely one of a kind. JOB LOCATION Gaithersburg, MD SPECIFICALLY, YOUR RESPONSIBILITIES WILL INCLUDE: Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you’ll pretty much be a real-life Santa Claus on a daily basis! A major part of this job is driving a kick-ass single-car hauler to get the customer’s purchase delivered straight to their front door. You don’t need a commercial driver’s license to drive the hauler and don’t worry, with a little training, you’ll realize driving the hauler is a piece of cake. Not only will you be driving that kick-ass car hauler, but you will also be loading and unloading the customer’s vehicle on and off of it (it’s a quick and easy process, but it does require getting a little physical) and inspecting the car-hauler to ensure the vehicle maintains good maintenance and safe driving conditions. You’ll be expected to prioritize safe driving and to maintain a clean driving record in accordance to Carvana’s CMV Driver Qualification policy. Consistent, safe driving is crucial to this role! You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system. Again, don’t worry, we’ll train you on the paperwork, however you do need a natural eye for detail! You’ll also be a team player by assisting other team members with various tasks as necessary. Like we mentioned, the Customer Advocate role is a unique combination of a few different things. So there likely will be other duties assigned too. A QUALIFYING CANDIDATE MUST HAVE… This position requires a sense of humor and a passion for the customer experience. We are looking for someone who is goal-oriented, enthusiastic, energetic and self-motivated. Required knowledge, skills and abilities include: High School Diploma or equivalent, Bachelor’s Degree is preferred   Must be 21 years of age or older Must have a valid Driver’s License with a clean driving record for the past 5 years 2+ years of customer facing experience with a passion for creating memorable customer experiences Is a team player and has an understanding of the value of teamwork and how teams work Has a heightened sense of urgency, a strong attention to detail and is able to communicate our customer offerings in a clear and consistent manner Possess the energy and drive to accomplish goals, meet deadlines and find solutions Interest in working hard, being challenged in a fast-paced environment, and having fun while doing it Ability to pass a DOT physical, drug screen, and background check Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (Process will be sponsored by Carvana) Illinois, Michigan and Louisiana employees must obtain a Chauffeur's license within the first two weeks of employment. (Process will be sponsored by Carvana.) WHAT YOU CAN EXPECT IN RETURN: Full-Time Hourly Position Medical, Dental, and Vision benefits 401K with company match Access to opportunities to expand your skill set and share your knowledge with others across the organization Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development WORK ENVIRONMENT   This job operates in both indoor and outdoor conditions for extended amounts of time and may be exposed to inclement/extreme weather. We would never have employees work in extremely unsafe conditions (like a Sharknado), but you may get a tad toasty or wet from time to time. Likewise, some markets will require deliveries to be made in snow. WORK REQUIREMENTS/PHYSICAL DEMANDS   The work requirements and physical demands here are representative of those that must be met to successfully perform the essential functions of this job. The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English. Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat. Requires the grasping, carrying, lifting, pushing and pulling of items of 50lbs. Frequent driving requires excellent visual activity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions. All applicants must pass a Department of Transportation screening process. Hiring is contingent on passing a complete background check and drug screening. Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship.
Oct 21, 2019
Full time
ABOUT CARVANA…. At Carvana, we sell cars, but we’re not salespeople. Since 2013, we’ve been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that’s $Trillion with a “T”). With the ability to search thousands of vehicles from our expansive inventory, to high-resolution 360° photographs of our vehicles’ interior and exterior, to real-time financing and the ability to complete contracts without visiting the back room of a dealership, we provide a seamless, online car buying experience for consumers that can be completed from their desktop or mobile device. All our vehicles are inspected and reconditioned based on our 150-point certification checklist and come with a 7-day return policy. We also operate our own logistics network to deliver cars to customers as soon as the next day, as well as offer customer pick-up at our state-of-the-art Car Vending Machine locations (yes, you read that right). By putting customer satisfaction at the core of our business, we’ve built a no-pressure, no-haggle online car buying experience that save our customers time and money. For more information on Carvana, take a look at our   company introduction video . WORKING AT CARVANA YOU WILL NOTICE THAT... You'll need to be a great communicator, a brand ambassador, and possess the know how to get the job done. We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once. In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day. In our down time we have ping pong and corn hole (or “bags,” depending on where you’re from) tournaments. However, the pace is pretty quick around here, so you'll need to be prepared to keep up. JOB DESCRIPTION The Customer Advocate role is a unique combination of a few different things but long story short, you’ll be the face of Carvana. Since Carvana’s purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face! You’ll have the freedom to go above and beyond to ensure our customers have an experience that doesn’t suck and is completely one of a kind. JOB LOCATION Gaithersburg, MD SPECIFICALLY, YOUR RESPONSIBILITIES WILL INCLUDE: Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you’ll pretty much be a real-life Santa Claus on a daily basis! A major part of this job is driving a kick-ass single-car hauler to get the customer’s purchase delivered straight to their front door. You don’t need a commercial driver’s license to drive the hauler and don’t worry, with a little training, you’ll realize driving the hauler is a piece of cake. Not only will you be driving that kick-ass car hauler, but you will also be loading and unloading the customer’s vehicle on and off of it (it’s a quick and easy process, but it does require getting a little physical) and inspecting the car-hauler to ensure the vehicle maintains good maintenance and safe driving conditions. You’ll be expected to prioritize safe driving and to maintain a clean driving record in accordance to Carvana’s CMV Driver Qualification policy. Consistent, safe driving is crucial to this role! You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system. Again, don’t worry, we’ll train you on the paperwork, however you do need a natural eye for detail! You’ll also be a team player by assisting other team members with various tasks as necessary. Like we mentioned, the Customer Advocate role is a unique combination of a few different things. So there likely will be other duties assigned too. A QUALIFYING CANDIDATE MUST HAVE… This position requires a sense of humor and a passion for the customer experience. We are looking for someone who is goal-oriented, enthusiastic, energetic and self-motivated. Required knowledge, skills and abilities include: High School Diploma or equivalent, Bachelor’s Degree is preferred   Must be 21 years of age or older Must have a valid Driver’s License with a clean driving record for the past 5 years 2+ years of customer facing experience with a passion for creating memorable customer experiences Is a team player and has an understanding of the value of teamwork and how teams work Has a heightened sense of urgency, a strong attention to detail and is able to communicate our customer offerings in a clear and consistent manner Possess the energy and drive to accomplish goals, meet deadlines and find solutions Interest in working hard, being challenged in a fast-paced environment, and having fun while doing it Ability to pass a DOT physical, drug screen, and background check Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (Process will be sponsored by Carvana) Illinois, Michigan and Louisiana employees must obtain a Chauffeur's license within the first two weeks of employment. (Process will be sponsored by Carvana.) WHAT YOU CAN EXPECT IN RETURN: Full-Time Hourly Position Medical, Dental, and Vision benefits 401K with company match Access to opportunities to expand your skill set and share your knowledge with others across the organization Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development WORK ENVIRONMENT   This job operates in both indoor and outdoor conditions for extended amounts of time and may be exposed to inclement/extreme weather. We would never have employees work in extremely unsafe conditions (like a Sharknado), but you may get a tad toasty or wet from time to time. Likewise, some markets will require deliveries to be made in snow. WORK REQUIREMENTS/PHYSICAL DEMANDS   The work requirements and physical demands here are representative of those that must be met to successfully perform the essential functions of this job. The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English. Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat. Requires the grasping, carrying, lifting, pushing and pulling of items of 50lbs. Frequent driving requires excellent visual activity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions. All applicants must pass a Department of Transportation screening process. Hiring is contingent on passing a complete background check and drug screening. Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship.
Carvana
Full-Time Customer Advocate Field Operations
Carvana Gaithersburg, MD, USA
ABOUT CARVANA…. At Carvana, we sell cars, but we’re not salespeople. Since 2013, we’ve been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that’s $Trillion with a “T”). With the ability to search thousands of vehicles from our expansive inventory, to high-resolution 360° photographs of our vehicles’ interior and exterior, to real-time financing and the ability to complete contracts without visiting the back room of a dealership, we provide a seamless, online car buying experience for consumers that can be completed from their desktop or mobile device. All our vehicles are inspected and reconditioned based on our 150-point certification checklist and come with a 7-day return policy. We also operate our own logistics network to deliver cars to customers as soon as the next day, as well as offer customer pick-up at our state-of-the-art Car Vending Machine locations (yes, you read that right). By putting customer satisfaction at the core of our business, we’ve built a no-pressure, no-haggle online car buying experience that save our customers time and money. For more information on Carvana, take a look at our   company introduction video . WORKING AT CARVANA YOU WILL NOTICE THAT... You'll need to be a great communicator, a brand ambassador, and possess the know how to get the job done. We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once. In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day. In our down time we have ping pong and corn hole (or “bags,” depending on where you’re from) tournaments. However, the pace is pretty quick around here, so you'll need to be prepared to keep up. JOB DESCRIPTION The Customer Advocate role is a unique combination of a few different things but long story short, you’ll be the face of Carvana. Since Carvana’s purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face! You’ll have the freedom to go above and beyond to ensure our customers have an experience that doesn’t suck and is completely one of a kind. JOB LOCATION Gaithersburg, MD SPECIFICALLY, YOUR RESPONSIBILITIES WILL INCLUDE: Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you’ll pretty much be a real-life Santa Claus on a daily basis! A major part of this job is driving a kick-ass single-car hauler to get the customer’s purchase delivered straight to their front door. You don’t need a commercial driver’s license to drive the hauler and don’t worry, with a little training, you’ll realize driving the hauler is a piece of cake. Not only will you be driving that kick-ass car hauler, but you will also be loading and unloading the customer’s vehicle on and off of it (it’s a quick and easy process, but it does require getting a little physical) and inspecting the car-hauler to ensure the vehicle maintains good maintenance and safe driving conditions. You’ll be expected to prioritize safe driving and to maintain a clean driving record in accordance to Carvana’s CMV Driver Qualification policy. Consistent, safe driving is crucial to this role! You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system. Again, don’t worry, we’ll train you on the paperwork, however you do need a natural eye for detail! You’ll also be a team player by assisting other team members with various tasks as necessary. Like we mentioned, the Customer Advocate role is a unique combination of a few different things. So there likely will be other duties assigned too. A QUALIFYING CANDIDATE MUST HAVE… This position requires a sense of humor and a passion for the customer experience. We are looking for someone who is goal-oriented, enthusiastic, energetic and self-motivated. Required knowledge, skills and abilities include: High School Diploma or equivalent, Bachelor’s Degree is preferred   Must be 21 years of age or older Must have a valid Driver’s License with a clean driving record for the past 5 years 2+ years of customer facing experience with a passion for creating memorable customer experiences Is a team player and has an understanding of the value of teamwork and how teams work Has a heightened sense of urgency, a strong attention to detail and is able to communicate our customer offerings in a clear and consistent manner Possess the energy and drive to accomplish goals, meet deadlines and find solutions Interest in working hard, being challenged in a fast-paced environment, and having fun while doing it Ability to pass a DOT physical, drug screen, and background check Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (Process will be sponsored by Carvana) Illinois, Michigan and Louisiana employees must obtain a Chauffeur's license within the first two weeks of employment. (Process will be sponsored by Carvana.) WHAT YOU CAN EXPECT IN RETURN: Full-Time Hourly Position Medical, Dental, and Vision benefits 401K with company match Access to opportunities to expand your skill set and share your knowledge with others across the organization Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development WORK ENVIRONMENT   This job operates in both indoor and outdoor conditions for extended amounts of time and may be exposed to inclement/extreme weather. We would never have employees work in extremely unsafe conditions (like a Sharknado), but you may get a tad toasty or wet from time to time. Likewise, some markets will require deliveries to be made in snow. WORK REQUIREMENTS/PHYSICAL DEMANDS   The work requirements and physical demands here are representative of those that must be met to successfully perform the essential functions of this job. The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English. Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat. Requires the grasping, carrying, lifting, pushing and pulling of items of 50lbs. Frequent driving requires excellent visual activity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions. All applicants must pass a Department of Transportation screening process. Hiring is contingent on passing a complete background check and drug screening. Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship.
Oct 21, 2019
Full time
ABOUT CARVANA…. At Carvana, we sell cars, but we’re not salespeople. Since 2013, we’ve been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that’s $Trillion with a “T”). With the ability to search thousands of vehicles from our expansive inventory, to high-resolution 360° photographs of our vehicles’ interior and exterior, to real-time financing and the ability to complete contracts without visiting the back room of a dealership, we provide a seamless, online car buying experience for consumers that can be completed from their desktop or mobile device. All our vehicles are inspected and reconditioned based on our 150-point certification checklist and come with a 7-day return policy. We also operate our own logistics network to deliver cars to customers as soon as the next day, as well as offer customer pick-up at our state-of-the-art Car Vending Machine locations (yes, you read that right). By putting customer satisfaction at the core of our business, we’ve built a no-pressure, no-haggle online car buying experience that save our customers time and money. For more information on Carvana, take a look at our   company introduction video . WORKING AT CARVANA YOU WILL NOTICE THAT... You'll need to be a great communicator, a brand ambassador, and possess the know how to get the job done. We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once. In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day. In our down time we have ping pong and corn hole (or “bags,” depending on where you’re from) tournaments. However, the pace is pretty quick around here, so you'll need to be prepared to keep up. JOB DESCRIPTION The Customer Advocate role is a unique combination of a few different things but long story short, you’ll be the face of Carvana. Since Carvana’s purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face! You’ll have the freedom to go above and beyond to ensure our customers have an experience that doesn’t suck and is completely one of a kind. JOB LOCATION Gaithersburg, MD SPECIFICALLY, YOUR RESPONSIBILITIES WILL INCLUDE: Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you’ll pretty much be a real-life Santa Claus on a daily basis! A major part of this job is driving a kick-ass single-car hauler to get the customer’s purchase delivered straight to their front door. You don’t need a commercial driver’s license to drive the hauler and don’t worry, with a little training, you’ll realize driving the hauler is a piece of cake. Not only will you be driving that kick-ass car hauler, but you will also be loading and unloading the customer’s vehicle on and off of it (it’s a quick and easy process, but it does require getting a little physical) and inspecting the car-hauler to ensure the vehicle maintains good maintenance and safe driving conditions. You’ll be expected to prioritize safe driving and to maintain a clean driving record in accordance to Carvana’s CMV Driver Qualification policy. Consistent, safe driving is crucial to this role! You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system. Again, don’t worry, we’ll train you on the paperwork, however you do need a natural eye for detail! You’ll also be a team player by assisting other team members with various tasks as necessary. Like we mentioned, the Customer Advocate role is a unique combination of a few different things. So there likely will be other duties assigned too. A QUALIFYING CANDIDATE MUST HAVE… This position requires a sense of humor and a passion for the customer experience. We are looking for someone who is goal-oriented, enthusiastic, energetic and self-motivated. Required knowledge, skills and abilities include: High School Diploma or equivalent, Bachelor’s Degree is preferred   Must be 21 years of age or older Must have a valid Driver’s License with a clean driving record for the past 5 years 2+ years of customer facing experience with a passion for creating memorable customer experiences Is a team player and has an understanding of the value of teamwork and how teams work Has a heightened sense of urgency, a strong attention to detail and is able to communicate our customer offerings in a clear and consistent manner Possess the energy and drive to accomplish goals, meet deadlines and find solutions Interest in working hard, being challenged in a fast-paced environment, and having fun while doing it Ability to pass a DOT physical, drug screen, and background check Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (Process will be sponsored by Carvana) Illinois, Michigan and Louisiana employees must obtain a Chauffeur's license within the first two weeks of employment. (Process will be sponsored by Carvana.) WHAT YOU CAN EXPECT IN RETURN: Full-Time Hourly Position Medical, Dental, and Vision benefits 401K with company match Access to opportunities to expand your skill set and share your knowledge with others across the organization Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development WORK ENVIRONMENT   This job operates in both indoor and outdoor conditions for extended amounts of time and may be exposed to inclement/extreme weather. We would never have employees work in extremely unsafe conditions (like a Sharknado), but you may get a tad toasty or wet from time to time. Likewise, some markets will require deliveries to be made in snow. WORK REQUIREMENTS/PHYSICAL DEMANDS   The work requirements and physical demands here are representative of those that must be met to successfully perform the essential functions of this job. The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English. Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat. Requires the grasping, carrying, lifting, pushing and pulling of items of 50lbs. Frequent driving requires excellent visual activity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions. All applicants must pass a Department of Transportation screening process. Hiring is contingent on passing a complete background check and drug screening. Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship.
DECI
Program Services Admin Assistant
DECI 1717 East Lawson Street, Durham, NC, USA
Program Services Admin Assistant M-F, 8:15am – 4:15pm This position is part of our Program Services Department. We are looking for someone who has experience with billing (basic bookkeeping), taking minutes, Word & Excel, Switchboard, ability to assist individuals with disabilities when needed, strict confidentiality and more. (Full job description will be given at interview).  * Must have a High School Diploma/GED and reliable transportation. * We are located on the bus line. Please apply on our website or in person at 1717 Lawson St, Durham, NC 27703   NO PHONE CALLS OR EMAILS PLEASE.  This post will be removed when position is filled.
Dec 03, 2019
Full time
Program Services Admin Assistant M-F, 8:15am – 4:15pm This position is part of our Program Services Department. We are looking for someone who has experience with billing (basic bookkeeping), taking minutes, Word & Excel, Switchboard, ability to assist individuals with disabilities when needed, strict confidentiality and more. (Full job description will be given at interview).  * Must have a High School Diploma/GED and reliable transportation. * We are located on the bus line. Please apply on our website or in person at 1717 Lawson St, Durham, NC 27703   NO PHONE CALLS OR EMAILS PLEASE.  This post will be removed when position is filled.
CABINET MAKER OR APPRENTICE CABINET MAKER
Rose Custom Cabinets, Inc. Mundelein, Illinois, USA
Custom cabinet shop seeks experienced cabinet maker/woodworker or those interested in learning a trade as an apprentice cabinet maker. Apprentice cabinet makers - Must be dependable and able to work with your hands. Heavy lifting and have Solid basic math and fraction skills. We will teach you, but must be patient as learning is a process. Experienced Cabinets Makers must be able to read blue prints and plans, make their own cut lists, cut and assemble their projects. Attention to detail and quality. 
Nov 22, 2019
Full time
Custom cabinet shop seeks experienced cabinet maker/woodworker or those interested in learning a trade as an apprentice cabinet maker. Apprentice cabinet makers - Must be dependable and able to work with your hands. Heavy lifting and have Solid basic math and fraction skills. We will teach you, but must be patient as learning is a process. Experienced Cabinets Makers must be able to read blue prints and plans, make their own cut lists, cut and assemble their projects. Attention to detail and quality. 
Secure Transportation
Lift Van Driver
Secure Transportation San Diego, CA, USA
Summary Description Drivers should be courteous, friendly and be able to deliver excellent customer service to passengers. Drivers must assist passengers getting in and out of the vehicle, and load and unload passengers in wheelchairs. Drivers must transport passengers to and from their destinations in a safe manner. Key Tasks and Responsibilities Drivers must perform: a pre-trip vehicle inspection on all vehicles assigned for the shift; perform a pre-trip inspection on all equipment such as wheelchair tie-down equipment, vehicle hydraulic wheelchair lift, and others. Ensure all safety regulations and precautions are followed as required by Federal safety regulations as well as company safety policies and procedures. Communicate with local management team, passengers, company dispatch regarding operational issues or concerns. Prepare and submit daily driver’s log(s) and vehicle inspection report(s) at end of their shift. Education & Training High school graduate or GED equivalent is preferred but not required. A valid driver’s license Class C required. A valid CPR/First Aid card is required. The company will provide CPR/First Aid training certification, if necessary. Drivers must provide a current DMV Driving History report printout with application, driving record must be current and valid no more than 30 days from the date of the application. Knowledge and Experience Experience driving vehicle(s) and driving passengers with special needs are a plus. Must have a driver’s license for at least five (5) years. No more than one (1) moving violation or one (1) ‘at fault’ accident in the last three (3) years. Applicants must be familiar with using mobile phones, a GPS/Navigation app in a mobile phone, and familiarity with the general area assigned. Core Competencies Ideal candidates should be prompt, self-motivated and responsible. They must have good communication skills and a positive attitude. They must be willing to go the extra mile in providing excellent customer service with safety at the core. Working Conditions Drivers must be able to work in a fast pace environment. Shifts are daily including weekends, work hours vary. Applicants must pass a pre-employment drug and alcohol screening test. Applicants must pass a DOJ and/or FBI background check and company training. Full time employees are eligible for a comprehensive benefit package that includes vacation, sick pay, holiday pay, medical, dental, vision, and 401k. Physical Requirements Driver must be able to pass a DOT physical exam, including but not limited to: lift up to 100 LBS, push and pull up to 200 LBS. Must be able to bend and pivot from waist, and be able to move from a standing position to kneeling position and back to standing. California: Driver must be able to pass the DL51 (DOT Medical). Secure Transportation is an EEO/AAP Employer.
Nov 21, 2019
Full time
Summary Description Drivers should be courteous, friendly and be able to deliver excellent customer service to passengers. Drivers must assist passengers getting in and out of the vehicle, and load and unload passengers in wheelchairs. Drivers must transport passengers to and from their destinations in a safe manner. Key Tasks and Responsibilities Drivers must perform: a pre-trip vehicle inspection on all vehicles assigned for the shift; perform a pre-trip inspection on all equipment such as wheelchair tie-down equipment, vehicle hydraulic wheelchair lift, and others. Ensure all safety regulations and precautions are followed as required by Federal safety regulations as well as company safety policies and procedures. Communicate with local management team, passengers, company dispatch regarding operational issues or concerns. Prepare and submit daily driver’s log(s) and vehicle inspection report(s) at end of their shift. Education & Training High school graduate or GED equivalent is preferred but not required. A valid driver’s license Class C required. A valid CPR/First Aid card is required. The company will provide CPR/First Aid training certification, if necessary. Drivers must provide a current DMV Driving History report printout with application, driving record must be current and valid no more than 30 days from the date of the application. Knowledge and Experience Experience driving vehicle(s) and driving passengers with special needs are a plus. Must have a driver’s license for at least five (5) years. No more than one (1) moving violation or one (1) ‘at fault’ accident in the last three (3) years. Applicants must be familiar with using mobile phones, a GPS/Navigation app in a mobile phone, and familiarity with the general area assigned. Core Competencies Ideal candidates should be prompt, self-motivated and responsible. They must have good communication skills and a positive attitude. They must be willing to go the extra mile in providing excellent customer service with safety at the core. Working Conditions Drivers must be able to work in a fast pace environment. Shifts are daily including weekends, work hours vary. Applicants must pass a pre-employment drug and alcohol screening test. Applicants must pass a DOJ and/or FBI background check and company training. Full time employees are eligible for a comprehensive benefit package that includes vacation, sick pay, holiday pay, medical, dental, vision, and 401k. Physical Requirements Driver must be able to pass a DOT physical exam, including but not limited to: lift up to 100 LBS, push and pull up to 200 LBS. Must be able to bend and pivot from waist, and be able to move from a standing position to kneeling position and back to standing. California: Driver must be able to pass the DL51 (DOT Medical). Secure Transportation is an EEO/AAP Employer.
119-190 Civil Engineering I/II/Sr
City of Overland Park 8500 Santa Fe Drive, Overland Park, KS, USA
Civil Engineer I/II/Sr 119-190 The City of Overland Park has a Civil Engineer position available in the Public Works Department. Responsibilities: Manages the design and construction of thoroughfare, street, bridge, storm sewer and maintenance projects with primary emphasis on stormwater maintenance and improvements. Prepares plans, specifications and contract documents for engineering projects. Administers Overland Park Municipal Codes 15.09 relating to stormwater detention. Operates computer software to assist in the administration of Overland Park Municipal Codes. Responds to citizen inquiries. Assists in the operation and maintenance of the flood warning system. Provides leadership for all team-based activities to include project management team and task groups. Participates in the development of the five-year Capital Improvement Program. Coordinates engineering-related activities with other Department divisions, City departments, other governmental agencies, etc. Develops project-related briefings and presentations for the Governing Body, City Manager, citizen groups and professional organizations. Requirements: Bachelor's degree in civil engineering or a related engineering field of study to gain formal knowledge of hydraulic design, hydrology, street design, structural analysis and design, and other engineering principles and practices. Possession of Engineer-In-Training Certification within twelve months of hiring. Possession of an appropriate valid driver's license. Must maintain an insurable driving record. Civil Engineer II: Above requirements including education and certifications plus Professional Engineer registration in the State of Kansas or registration in another state with State of Kansas registration required within one year of hiring. Four years of experience in the civil engineering field or an equivalent level of experience. Civil Engineer Senior: Above requirements including education and certifications plus six years of civil engineering design, or an equivalent level of experience required. Three years project management/engineering design/construction management preferred. No City residency requirement. Must successfully pass a background check, drug screen, and physical exam. 8:00 a.m.-5:00 p.m., Mon.-Fri. $4,466-$8,112/month. Open until filled. Apply online, attach a resume, cover letter and view your online application at www.opkansas.org. If unable to apply online, visit the HR Office between 1:00 p.m.-4:00 p.m., M-F. City of Overland Park Human Resources Dept. 8500 Santa Fe Drive Overland Park, KS 66212 EO/M/F/D/V
Nov 19, 2019
Full time
Civil Engineer I/II/Sr 119-190 The City of Overland Park has a Civil Engineer position available in the Public Works Department. Responsibilities: Manages the design and construction of thoroughfare, street, bridge, storm sewer and maintenance projects with primary emphasis on stormwater maintenance and improvements. Prepares plans, specifications and contract documents for engineering projects. Administers Overland Park Municipal Codes 15.09 relating to stormwater detention. Operates computer software to assist in the administration of Overland Park Municipal Codes. Responds to citizen inquiries. Assists in the operation and maintenance of the flood warning system. Provides leadership for all team-based activities to include project management team and task groups. Participates in the development of the five-year Capital Improvement Program. Coordinates engineering-related activities with other Department divisions, City departments, other governmental agencies, etc. Develops project-related briefings and presentations for the Governing Body, City Manager, citizen groups and professional organizations. Requirements: Bachelor's degree in civil engineering or a related engineering field of study to gain formal knowledge of hydraulic design, hydrology, street design, structural analysis and design, and other engineering principles and practices. Possession of Engineer-In-Training Certification within twelve months of hiring. Possession of an appropriate valid driver's license. Must maintain an insurable driving record. Civil Engineer II: Above requirements including education and certifications plus Professional Engineer registration in the State of Kansas or registration in another state with State of Kansas registration required within one year of hiring. Four years of experience in the civil engineering field or an equivalent level of experience. Civil Engineer Senior: Above requirements including education and certifications plus six years of civil engineering design, or an equivalent level of experience required. Three years project management/engineering design/construction management preferred. No City residency requirement. Must successfully pass a background check, drug screen, and physical exam. 8:00 a.m.-5:00 p.m., Mon.-Fri. $4,466-$8,112/month. Open until filled. Apply online, attach a resume, cover letter and view your online application at www.opkansas.org. If unable to apply online, visit the HR Office between 1:00 p.m.-4:00 p.m., M-F. City of Overland Park Human Resources Dept. 8500 Santa Fe Drive Overland Park, KS 66212 EO/M/F/D/V
Utility Locating Technician
Hawaii Geophysical Services Oahu, Hawaii, USA
Utility Locating Technician Hawaii Geophysical Services, LLC – Honolulu, Hawaii  HGS is currently seeking an Underground Utility Locator.  Entry level wage starts at $15 per hour with potential for pay rate increases as ability is proven and experience is gained. With 3-5 years experiences in the industry wage could be $25 per hour or more. Wages up to $32.00/hour commensurate with verified experience and ability. HGS Locators are responsible, self-motivated individuals who enjoy working outdoors. We are committed to training the right individual who is committed to safety, comfortable working on their own, pays close attention to detail, and takes pride in completing a job well done. Our Underground Utility Locators use computer utility maps and specialized equipment to find underground cables, pipes and other underground utilities to prevent damages and ensure safety during excavation. Problem-solvers who know that quality is their priority should consider a career as an Underground Utility Locator with HGS. Key Responsibilities • Mark underground utilities on HGS projects • Operate vacuum excavation truck • Record collected field data in field books and or sketches • Aid in maintenance of all utility location equipment • Assist utility analyst with files and field calculations Benefits Include: • Paid Training • Competitive Wages • Dental and Health Insurance • Paid vacation • Work Vehicle Required Knowledge, Skills and Attitude: • High school diploma. • Computer Skills, autocad a plus. • Valid driver's license in Hawaii. • Must be able to work overtime when duties cannot be performed within a normal work schedule. • Will be subject to HGS Drug-Free Workplace Program, and complete a pre-employment drug screening upon request. • Must be able to work independently and demonstrate initiative and self-direction • Must have excellent communication skills, be able to work in conjunction with the entire HGS team, and must communicate with all team members and clients in a polite and timely manner Physical Demands: While performing the duties of this job, employees regularly: • Drive 25 to 200+ miles daily as required by assigned geographic locating area. • Get in and out of a vehicle 25+ times a day. • Stand and walk lengthy distances (1+ miles) over uneven terrain in all weather conditions. • Sit for long periods of time while driving. • Lift and/or move 50 to 150 pounds. • Work outdoors in all weather conditions. Job Type: Full-time Salary: Entry level wage starts at $15 per hour with potential for pay rate increases as ability is proven and experience is gained. With 3-5 years experiences in the industry wage could be $25 per hour or more. Wages up to $32.00/hour commensurate with verified experience and ability. Required education: • High school Required license or certification: • Driver's License  
Nov 14, 2019
Full time
Utility Locating Technician Hawaii Geophysical Services, LLC – Honolulu, Hawaii  HGS is currently seeking an Underground Utility Locator.  Entry level wage starts at $15 per hour with potential for pay rate increases as ability is proven and experience is gained. With 3-5 years experiences in the industry wage could be $25 per hour or more. Wages up to $32.00/hour commensurate with verified experience and ability. HGS Locators are responsible, self-motivated individuals who enjoy working outdoors. We are committed to training the right individual who is committed to safety, comfortable working on their own, pays close attention to detail, and takes pride in completing a job well done. Our Underground Utility Locators use computer utility maps and specialized equipment to find underground cables, pipes and other underground utilities to prevent damages and ensure safety during excavation. Problem-solvers who know that quality is their priority should consider a career as an Underground Utility Locator with HGS. Key Responsibilities • Mark underground utilities on HGS projects • Operate vacuum excavation truck • Record collected field data in field books and or sketches • Aid in maintenance of all utility location equipment • Assist utility analyst with files and field calculations Benefits Include: • Paid Training • Competitive Wages • Dental and Health Insurance • Paid vacation • Work Vehicle Required Knowledge, Skills and Attitude: • High school diploma. • Computer Skills, autocad a plus. • Valid driver's license in Hawaii. • Must be able to work overtime when duties cannot be performed within a normal work schedule. • Will be subject to HGS Drug-Free Workplace Program, and complete a pre-employment drug screening upon request. • Must be able to work independently and demonstrate initiative and self-direction • Must have excellent communication skills, be able to work in conjunction with the entire HGS team, and must communicate with all team members and clients in a polite and timely manner Physical Demands: While performing the duties of this job, employees regularly: • Drive 25 to 200+ miles daily as required by assigned geographic locating area. • Get in and out of a vehicle 25+ times a day. • Stand and walk lengthy distances (1+ miles) over uneven terrain in all weather conditions. • Sit for long periods of time while driving. • Lift and/or move 50 to 150 pounds. • Work outdoors in all weather conditions. Job Type: Full-time Salary: Entry level wage starts at $15 per hour with potential for pay rate increases as ability is proven and experience is gained. With 3-5 years experiences in the industry wage could be $25 per hour or more. Wages up to $32.00/hour commensurate with verified experience and ability. Required education: • High school Required license or certification: • Driver's License  
Secure Transportation
Customer Care Manager
Secure Transportation Phoenix, AZ, USA
Summary Description The Care Center Manager is responsible for the execution of various call center strategies which is inclusive of meeting all service level standards for the lines of business supported within the Care Center. In addition, this role must conduct regular monitoring of site performance through available standards and metrics ensuring that the company goals and objectives are achieved. The emphasis for this role is to ensure that our products and services are compelling, highly desirable, service oriented and best in class. This role will be expected to fulfill these objectives through a variety of deliverables, including but not limited to; inspiring, leading and growing the talent of front-line supervisors. This role demands someone that thinks critically about maximizing the business value of our service offerings. Key Tasks and Responsibilities Ensure all employees always uphold the company core values • Present yourself in a professional, organized manner that conveys confidence and willingness to be approached • Oversight of the overall call center service levels to the service level agreements • Ensure the Care Center culture is inclusive, engaging and rewarding • Review and access responses proposed corrective measures, and investigation reports regarding client feedback • Evaluates various processes, policies and procedures of the group for further improvements (e.g., training period, manpower planning, system improvement initiatives, etc.) • Conduct regular process reviews of operations in order to assess its strengths and identify areas for improvements • Ensure received requests, specifications, and directives from client representatives are properly addressed and resolved • Conducts regular interface with clients to ensure that their needs and requirements are met • Coordinates HR related concerns such as Disciplinary actions, HR forms, Disputes, etc • Collaborate cross-functionally with other departments/leaders to ensure call center practices are in line with the expectations of the business • Assist with taking and resolving escalated calls • Provide feedback and mentoring to staff Education & Training Trained in PHI, HIPAA, and Fraud, Waste & Abuse. Knowledge and Experience • Proficient in oral and written communication skills • Outstanding and proven Customer Service skills • Must be flexible, able to multi-task and have the capacity to work in a fast-paced working environment • Strong Comprehension of Internal Reservation process • Effective Training experience preferred • The position may require you to sit for extended periods of time • The position may require you to travel to attend training seminars, collaborate with other offices or to assist in new markets Core Competencies Possess effective communication skills, planning and organizing ability, problem analysis, problem solving, flexibility, the ability to delegate, stress tolerance, initiative, negotiation skills, persuasiveness and attention to detail. Working Conditions Must be able to work during any hours of Care Center Operations Secure Transportation is an EEO/AAP Employer.
Nov 12, 2019
Full time
Summary Description The Care Center Manager is responsible for the execution of various call center strategies which is inclusive of meeting all service level standards for the lines of business supported within the Care Center. In addition, this role must conduct regular monitoring of site performance through available standards and metrics ensuring that the company goals and objectives are achieved. The emphasis for this role is to ensure that our products and services are compelling, highly desirable, service oriented and best in class. This role will be expected to fulfill these objectives through a variety of deliverables, including but not limited to; inspiring, leading and growing the talent of front-line supervisors. This role demands someone that thinks critically about maximizing the business value of our service offerings. Key Tasks and Responsibilities Ensure all employees always uphold the company core values • Present yourself in a professional, organized manner that conveys confidence and willingness to be approached • Oversight of the overall call center service levels to the service level agreements • Ensure the Care Center culture is inclusive, engaging and rewarding • Review and access responses proposed corrective measures, and investigation reports regarding client feedback • Evaluates various processes, policies and procedures of the group for further improvements (e.g., training period, manpower planning, system improvement initiatives, etc.) • Conduct regular process reviews of operations in order to assess its strengths and identify areas for improvements • Ensure received requests, specifications, and directives from client representatives are properly addressed and resolved • Conducts regular interface with clients to ensure that their needs and requirements are met • Coordinates HR related concerns such as Disciplinary actions, HR forms, Disputes, etc • Collaborate cross-functionally with other departments/leaders to ensure call center practices are in line with the expectations of the business • Assist with taking and resolving escalated calls • Provide feedback and mentoring to staff Education & Training Trained in PHI, HIPAA, and Fraud, Waste & Abuse. Knowledge and Experience • Proficient in oral and written communication skills • Outstanding and proven Customer Service skills • Must be flexible, able to multi-task and have the capacity to work in a fast-paced working environment • Strong Comprehension of Internal Reservation process • Effective Training experience preferred • The position may require you to sit for extended periods of time • The position may require you to travel to attend training seminars, collaborate with other offices or to assist in new markets Core Competencies Possess effective communication skills, planning and organizing ability, problem analysis, problem solving, flexibility, the ability to delegate, stress tolerance, initiative, negotiation skills, persuasiveness and attention to detail. Working Conditions Must be able to work during any hours of Care Center Operations Secure Transportation is an EEO/AAP Employer.

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