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The customer service associate is a critical part of our mission to delivery timely, accurate and professional customer service.  This vital position is a part of our customer care and sales team and requires an action-oriented, flexible problem-solver who will assist both our internal and external customers.  Associates communicate with customers primarily through phone, e-mail, help desk application, chat and utilize a variety of systems to navigate customer accounts, research policies and communicate effective solutions in a fast-paced environment.  RESPONSIBILITIES Provide engaging and compassionate customer service through written and verbal communication. Focus on customer-centric continuous improvement efforts in order to enhance the overall customer experience. Participate in the escalation process including working with customers and other internal teams to resolve priority issues Assist customers with questions regarding product information, order status, and...