EnvisionWare
Onsite at Charleston County libraries and working from home for remote installations.
EnvisionWare is searching for a Field Technician to join our Professional Services team.
EnvisionWare is a global leader in the creation and deployment of innovative software and hardware systems to support the needs of self service in the library industry.
We are seeking a self-directed Field Technician to provide remote and onsite installation and support for libraries in Charleston (on-site) and across the US (remote).
The Field Technician coordinates, plans, consults and implements systems related to hardware and software for libraries both remotely and in the field. Manages customer installations while acting as liaison to internal staff that build and maintain products. As a member of an active Professional Services team, this position also participates in consulting on the best experience for library staff and their customers (patrons).
Purpose
To provide specialized professional technology and system utilization skills and to implement and coordinate the successful deployment of EnvisionWare solutions in a Library. Ensures a high level of customer satisfaction by efficiently coordinating delivery and installation of the products and services that comprise a self-service or efficiency improvement solution for a library.
Essential Job Functions
Plans and coordinates installations of EnvisionWare systems, integrating ILS (integrated library system) with various products.
Provides on-site support for hardware and software for all of the Charleston County Libraries.
Generates reports and provides status updates as required for service management and customers.
Works with library staff to establish goals for successful outcomes, identify implementation issues that may arise during software and hardware installations, configurations, updates and troubleshooting.
Provides quality training for the successful operation and ongoing maintenance of implemented systems to library personnel with varying levels of expertise. Adapts structured training to fit the unique needs of each customer.
Partners with technology vendors, ensures that materials arrive at the library to meet the scheduled installation dates.
Exercises quality control and quality assurance protocols.
Performs periodic maintenance of products.
May prepare user documentation, recommend policies, establishes work priorities, plans improvements, and identifies opportunities for service improvements.
Exhibits an aptitude for learning new products and grasps new techniques quickly.
50% of time dedicated to support for Charleston County Library.
50% of time for remote installation and support.
Required Skills
A working knowledge of Windows desktop and server operating systems, networking, database management, and RFID technology.
Experienced in Windows and web-based applications.
Ability to work in a team atmosphere and communicate professionally and responsibly with internal and external service resources, company representatives and customers.
Previous experience in a similar environment.
Minimum of 2 years customer service-related experience. Excellent verbal and written communication skills.
Ability to effectively perform in a fast-paced and deadline-driven environment.
Attention to detail, strong follow up skills; and proven ability to produce quality work.
Project Management or related experience.
Preferred Skills
Library or Automated Materials Handling (AMH) and RFID experience.
Knowledge with Mac and tablet technologies.
Knowledge of computer and peripheral operations, installation, and troubleshooting.
Demonstrated experience in IT customer service and/or consulting environment.
Experience installing and supporting hardware, software and networked systems.
**Only resumes submitted via our website will be reviewed. http://www.envisionware.com/jobs
EnvisionWare offers a comprehensive benefits package including medical, vision, and dental coverage, 401(k) Plan, STD, LTD, PTO, and paid holidays.
EnvisionWare supports a diverse workforce and is an Equal Opportunity Employer, AA/M/F/D/V/SO and E-verify participant.
Nov 11, 2019
Full time
EnvisionWare is searching for a Field Technician to join our Professional Services team.
EnvisionWare is a global leader in the creation and deployment of innovative software and hardware systems to support the needs of self service in the library industry.
We are seeking a self-directed Field Technician to provide remote and onsite installation and support for libraries in Charleston (on-site) and across the US (remote).
The Field Technician coordinates, plans, consults and implements systems related to hardware and software for libraries both remotely and in the field. Manages customer installations while acting as liaison to internal staff that build and maintain products. As a member of an active Professional Services team, this position also participates in consulting on the best experience for library staff and their customers (patrons).
Purpose
To provide specialized professional technology and system utilization skills and to implement and coordinate the successful deployment of EnvisionWare solutions in a Library. Ensures a high level of customer satisfaction by efficiently coordinating delivery and installation of the products and services that comprise a self-service or efficiency improvement solution for a library.
Essential Job Functions
Plans and coordinates installations of EnvisionWare systems, integrating ILS (integrated library system) with various products.
Provides on-site support for hardware and software for all of the Charleston County Libraries.
Generates reports and provides status updates as required for service management and customers.
Works with library staff to establish goals for successful outcomes, identify implementation issues that may arise during software and hardware installations, configurations, updates and troubleshooting.
Provides quality training for the successful operation and ongoing maintenance of implemented systems to library personnel with varying levels of expertise. Adapts structured training to fit the unique needs of each customer.
Partners with technology vendors, ensures that materials arrive at the library to meet the scheduled installation dates.
Exercises quality control and quality assurance protocols.
Performs periodic maintenance of products.
May prepare user documentation, recommend policies, establishes work priorities, plans improvements, and identifies opportunities for service improvements.
Exhibits an aptitude for learning new products and grasps new techniques quickly.
50% of time dedicated to support for Charleston County Library.
50% of time for remote installation and support.
Required Skills
A working knowledge of Windows desktop and server operating systems, networking, database management, and RFID technology.
Experienced in Windows and web-based applications.
Ability to work in a team atmosphere and communicate professionally and responsibly with internal and external service resources, company representatives and customers.
Previous experience in a similar environment.
Minimum of 2 years customer service-related experience. Excellent verbal and written communication skills.
Ability to effectively perform in a fast-paced and deadline-driven environment.
Attention to detail, strong follow up skills; and proven ability to produce quality work.
Project Management or related experience.
Preferred Skills
Library or Automated Materials Handling (AMH) and RFID experience.
Knowledge with Mac and tablet technologies.
Knowledge of computer and peripheral operations, installation, and troubleshooting.
Demonstrated experience in IT customer service and/or consulting environment.
Experience installing and supporting hardware, software and networked systems.
**Only resumes submitted via our website will be reviewed. http://www.envisionware.com/jobs
EnvisionWare offers a comprehensive benefits package including medical, vision, and dental coverage, 401(k) Plan, STD, LTD, PTO, and paid holidays.
EnvisionWare supports a diverse workforce and is an Equal Opportunity Employer, AA/M/F/D/V/SO and E-verify participant.
The Midwestern Regional Climate Center is a cooperative program between the National Centers for Environmental Information and the Illinois State Water Survey in Champaign, Illinois. This position provides applied climatology to develop and provide climate information and data analysis for the Midwest, using a combination of UNIX/LINUX shell scripting, application programming in a variety of computer languages (e.g., Python, R, Perl, Java, C++), GIS data visualization, and SQL database interaction.
The Illinois State Water Survey (ISWS) is part of the Prairie Research Institute at the University of Illinois at Urbana-Champaign, which is centrally located between Chicago, St. Louis, and Indianapolis. Our research and service programs provide citizens, industries, and government agencies at all levels with timely, science-based information and analyses necessary to manage our water resources wisely for economic development and a sustainable environment. Learn more at go.illinois.edu/PRIjobs .
ISWS is seeking to hire a Climatology Software Developer (Official Title: Senior Scientific Specialist, Climatology to provide climatology data analysis, computational programming, and support for product development for the Midwestern Regional Climate Center (MRCC).
The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO .
Major Duties and Responsibilities:
Create and/or modify programming and visualization code that can manipulate atmospheric and environmental datasets (both gridded and station).
Create climatologically relevant figures and diagrams using atmospheric and environmental datasets.
Work with stakeholders and MRCC staff to design and enhance new and existing products.
Perform statistical analyses on atmospheric and environmental data using statistical software and programs.
Work closely with the Head of the Climate and Atmospheric Science section, the State Climatologist Office and other staff to support data needs, product development, research and scientific investigation.
Participate in related atmospheric science investigations and services.
Contribute to technical/scientific reports for service and/or research projects as needed.
Contribute to development and management of investigative tools and resources that would be accessed by diverse audiences including researchers, professionals, and the public.
Contribute to project publications/reports and peer-reviewed articles, including supply figures, analysis findings, literature review summaries, etc.
Keep abreast of developments in this discipline.
Supervise and provide task assignments for students and hourly employees.
Perform other duties as needed in order to further the mission and goals of PRI.
Required Qualifications:
Education: Master’s degree in atmospheric science or related field or a bachelor’s degree in atmospheric science or related field and two years of experience in a related field. Computer science discipline with at least 9 credit hours of atmospheric science related coursework. Alternate degree will be considered/accepted depending on the nature and depth of the experience as it relates to this position. A valid driver’s license and access to transportation.
Experience: Experience working with observational scientific data that utilized statistical and exploratory data analysis skills. Experience with developing online tools and/or resources that utilized observational scientific data. Experience with creating and/or modifying programming and visualization code that can manipulate atmospheric and environmental data sets (both gridded and station.)
Preferred: Master’s degree in atmospheric science or related discipline and two years of experience working with observational scientific data in climatology.
Knowledge requirements: Python or Perl programming languages; UNIX/LINUX operating systems; large datasets of point and/or gridded scientific data. Effective communication, personal relations, collaboration, organizational, teamwork, and leadership skills. Demonstrated ability to perform effectively in a divers and fast-paced work environment consisting of multiple and changing priorities with stringent deadlines, under minimal supervision. Attention to detail, sound judgement, and strong conflict resolution skills. Proficiency in commonly employed software and databases. Preferred: UNIX/LINUX shell scripting; knowledge of observational meteorological/climatological data; visualization packages such as NCL or GrADS; JSON data manipulation; statistical software such as R or Matlab.
Environmental Demands:
The work of this position takes place in an office setting. The work is sedentary and involves remaining in a stationary position for extended periods of time working at a computer, using a keyboard and mouse, and using repetitive hand motions.
Appointment:
This is a regular full-time academic professional appointment, renewable annually based upon satisfactory progress in the position and continued funding. The starting date is negotiable and salary is commensurate with experience and skills.
Application:
Please complete your candidate profile at http://jobs.illinois.edu and upload a cover letter, CV/resume, and the contact information for three professional references must be received by January 5th 2020. Interviews may be conducted before the closing date; however, no hiring decision will be made until after that date. All requested information must be submitted for your application to be considered.
For further information regarding application procedures, you may contact Jon Freiman at jcf@illinois.edu or 217-244-2687.
The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.
Dec 09, 2019
Full time
The Midwestern Regional Climate Center is a cooperative program between the National Centers for Environmental Information and the Illinois State Water Survey in Champaign, Illinois. This position provides applied climatology to develop and provide climate information and data analysis for the Midwest, using a combination of UNIX/LINUX shell scripting, application programming in a variety of computer languages (e.g., Python, R, Perl, Java, C++), GIS data visualization, and SQL database interaction.
The Illinois State Water Survey (ISWS) is part of the Prairie Research Institute at the University of Illinois at Urbana-Champaign, which is centrally located between Chicago, St. Louis, and Indianapolis. Our research and service programs provide citizens, industries, and government agencies at all levels with timely, science-based information and analyses necessary to manage our water resources wisely for economic development and a sustainable environment. Learn more at go.illinois.edu/PRIjobs .
ISWS is seeking to hire a Climatology Software Developer (Official Title: Senior Scientific Specialist, Climatology to provide climatology data analysis, computational programming, and support for product development for the Midwestern Regional Climate Center (MRCC).
The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO .
Major Duties and Responsibilities:
Create and/or modify programming and visualization code that can manipulate atmospheric and environmental datasets (both gridded and station).
Create climatologically relevant figures and diagrams using atmospheric and environmental datasets.
Work with stakeholders and MRCC staff to design and enhance new and existing products.
Perform statistical analyses on atmospheric and environmental data using statistical software and programs.
Work closely with the Head of the Climate and Atmospheric Science section, the State Climatologist Office and other staff to support data needs, product development, research and scientific investigation.
Participate in related atmospheric science investigations and services.
Contribute to technical/scientific reports for service and/or research projects as needed.
Contribute to development and management of investigative tools and resources that would be accessed by diverse audiences including researchers, professionals, and the public.
Contribute to project publications/reports and peer-reviewed articles, including supply figures, analysis findings, literature review summaries, etc.
Keep abreast of developments in this discipline.
Supervise and provide task assignments for students and hourly employees.
Perform other duties as needed in order to further the mission and goals of PRI.
Required Qualifications:
Education: Master’s degree in atmospheric science or related field or a bachelor’s degree in atmospheric science or related field and two years of experience in a related field. Computer science discipline with at least 9 credit hours of atmospheric science related coursework. Alternate degree will be considered/accepted depending on the nature and depth of the experience as it relates to this position. A valid driver’s license and access to transportation.
Experience: Experience working with observational scientific data that utilized statistical and exploratory data analysis skills. Experience with developing online tools and/or resources that utilized observational scientific data. Experience with creating and/or modifying programming and visualization code that can manipulate atmospheric and environmental data sets (both gridded and station.)
Preferred: Master’s degree in atmospheric science or related discipline and two years of experience working with observational scientific data in climatology.
Knowledge requirements: Python or Perl programming languages; UNIX/LINUX operating systems; large datasets of point and/or gridded scientific data. Effective communication, personal relations, collaboration, organizational, teamwork, and leadership skills. Demonstrated ability to perform effectively in a divers and fast-paced work environment consisting of multiple and changing priorities with stringent deadlines, under minimal supervision. Attention to detail, sound judgement, and strong conflict resolution skills. Proficiency in commonly employed software and databases. Preferred: UNIX/LINUX shell scripting; knowledge of observational meteorological/climatological data; visualization packages such as NCL or GrADS; JSON data manipulation; statistical software such as R or Matlab.
Environmental Demands:
The work of this position takes place in an office setting. The work is sedentary and involves remaining in a stationary position for extended periods of time working at a computer, using a keyboard and mouse, and using repetitive hand motions.
Appointment:
This is a regular full-time academic professional appointment, renewable annually based upon satisfactory progress in the position and continued funding. The starting date is negotiable and salary is commensurate with experience and skills.
Application:
Please complete your candidate profile at http://jobs.illinois.edu and upload a cover letter, CV/resume, and the contact information for three professional references must be received by January 5th 2020. Interviews may be conducted before the closing date; however, no hiring decision will be made until after that date. All requested information must be submitted for your application to be considered.
For further information regarding application procedures, you may contact Jon Freiman at jcf@illinois.edu or 217-244-2687.
The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.
Program Services Admin Assistant
M-F, 8:15am – 4:15pm
This position is part of our Program Services Department.
We are looking for someone who has experience with billing (basic bookkeeping), taking minutes, Word & Excel, Switchboard, ability to assist individuals with disabilities when needed, strict confidentiality and more. (Full job description will be given at interview).
* Must have a High School Diploma/GED and reliable transportation. * We are located on the bus line.
Please apply on our website or in person at 1717 Lawson St, Durham, NC 27703
NO PHONE CALLS OR EMAILS PLEASE. This post will be removed when position is filled.
Dec 03, 2019
Full time
Program Services Admin Assistant
M-F, 8:15am – 4:15pm
This position is part of our Program Services Department.
We are looking for someone who has experience with billing (basic bookkeeping), taking minutes, Word & Excel, Switchboard, ability to assist individuals with disabilities when needed, strict confidentiality and more. (Full job description will be given at interview).
* Must have a High School Diploma/GED and reliable transportation. * We are located on the bus line.
Please apply on our website or in person at 1717 Lawson St, Durham, NC 27703
NO PHONE CALLS OR EMAILS PLEASE. This post will be removed when position is filled.
Primarily Mig welding, with a plus for Tig expertise. Ability to read drawings required. Position includes assembly, making fixtures, welding and finishing components. Knowledge or experience with Fronius equipment is helpful. Monday through Thursday 6:00 to 2:30 or 7:00 to 3:30 and Friday until 2:30. Occasional overtime. Life Insurance, Short Term and Long Term disability insurance company paid. No Health Insurance, but compensation for that purpose. Send resume to tom@stormsweldingmfg.com to arrange for pre-employment testing.
Nov 26, 2019
Full time
Primarily Mig welding, with a plus for Tig expertise. Ability to read drawings required. Position includes assembly, making fixtures, welding and finishing components. Knowledge or experience with Fronius equipment is helpful. Monday through Thursday 6:00 to 2:30 or 7:00 to 3:30 and Friday until 2:30. Occasional overtime. Life Insurance, Short Term and Long Term disability insurance company paid. No Health Insurance, but compensation for that purpose. Send resume to tom@stormsweldingmfg.com to arrange for pre-employment testing.
Rose Custom Cabinets, Inc.
Mundelein, Illinois, USA
Custom cabinet shop seeks experienced cabinet maker/woodworker or those interested in learning a trade as an apprentice cabinet maker.
Apprentice cabinet makers - Must be dependable and able to work with your hands. Heavy lifting and have Solid basic math and fraction skills. We will teach you, but must be patient as learning is a process.
Experienced Cabinets Makers must be able to read blue prints and plans, make their own cut lists, cut and assemble their projects. Attention to detail and quality.
Nov 22, 2019
Full time
Custom cabinet shop seeks experienced cabinet maker/woodworker or those interested in learning a trade as an apprentice cabinet maker.
Apprentice cabinet makers - Must be dependable and able to work with your hands. Heavy lifting and have Solid basic math and fraction skills. We will teach you, but must be patient as learning is a process.
Experienced Cabinets Makers must be able to read blue prints and plans, make their own cut lists, cut and assemble their projects. Attention to detail and quality.
Summary Description
The Care Center Manager is responsible for the execution of various call center strategies which is inclusive of meeting all service level standards for the lines of business supported within the Care Center. In addition, this role must conduct regular monitoring of site performance through available standards and metrics ensuring that the company goals and objectives are achieved. The emphasis for this role is to ensure that our products and services are compelling, highly desirable, service oriented and best in class. This role will be expected to fulfill these objectives through a variety of deliverables, including but not limited to; inspiring, leading and growing the talent of front-line supervisors. This role demands someone that thinks critically about maximizing the business value of our service offerings.
Key Tasks and Responsibilities
Ensure all employees always uphold the company core values
• Present yourself in a professional, organized manner that conveys confidence and willingness to be approached
• Oversight of the overall call center service levels to the service level agreements
• Ensure the Care Center culture is inclusive, engaging and rewarding
• Review and access responses proposed corrective measures, and investigation reports regarding client feedback
• Evaluates various processes, policies and procedures of the group for further improvements (e.g., training period, manpower planning, system improvement initiatives, etc.)
• Conduct regular process reviews of operations in order to assess its strengths and identify areas for improvements
• Ensure received requests, specifications, and directives from client representatives are properly addressed and resolved
• Conducts regular interface with clients to ensure that their needs and requirements are met
• Coordinates HR related concerns such as Disciplinary actions, HR forms, Disputes, etc
• Collaborate cross-functionally with other departments/leaders to ensure call center practices are in line with the expectations of the business
• Assist with taking and resolving escalated calls
• Provide feedback and mentoring to staff
Education & Training
Trained in PHI, HIPAA, and Fraud, Waste & Abuse.
Knowledge and Experience
• Proficient in oral and written communication skills
• Outstanding and proven Customer Service skills
• Must be flexible, able to multi-task and have the capacity to work in a fast-paced working environment
• Strong Comprehension of Internal Reservation process
• Effective Training experience preferred
• The position may require you to sit for extended periods of time
• The position may require you to travel to attend training seminars, collaborate with other offices or to assist in new markets
Core Competencies
Possess effective communication skills, planning and organizing ability, problem analysis, problem solving, flexibility, the ability to delegate, stress tolerance, initiative, negotiation skills, persuasiveness and attention to detail.
Working Conditions
Must be able to work during any hours of Care Center Operations
Secure Transportation is an EEO/AAP Employer.
Nov 12, 2019
Full time
Summary Description
The Care Center Manager is responsible for the execution of various call center strategies which is inclusive of meeting all service level standards for the lines of business supported within the Care Center. In addition, this role must conduct regular monitoring of site performance through available standards and metrics ensuring that the company goals and objectives are achieved. The emphasis for this role is to ensure that our products and services are compelling, highly desirable, service oriented and best in class. This role will be expected to fulfill these objectives through a variety of deliverables, including but not limited to; inspiring, leading and growing the talent of front-line supervisors. This role demands someone that thinks critically about maximizing the business value of our service offerings.
Key Tasks and Responsibilities
Ensure all employees always uphold the company core values
• Present yourself in a professional, organized manner that conveys confidence and willingness to be approached
• Oversight of the overall call center service levels to the service level agreements
• Ensure the Care Center culture is inclusive, engaging and rewarding
• Review and access responses proposed corrective measures, and investigation reports regarding client feedback
• Evaluates various processes, policies and procedures of the group for further improvements (e.g., training period, manpower planning, system improvement initiatives, etc.)
• Conduct regular process reviews of operations in order to assess its strengths and identify areas for improvements
• Ensure received requests, specifications, and directives from client representatives are properly addressed and resolved
• Conducts regular interface with clients to ensure that their needs and requirements are met
• Coordinates HR related concerns such as Disciplinary actions, HR forms, Disputes, etc
• Collaborate cross-functionally with other departments/leaders to ensure call center practices are in line with the expectations of the business
• Assist with taking and resolving escalated calls
• Provide feedback and mentoring to staff
Education & Training
Trained in PHI, HIPAA, and Fraud, Waste & Abuse.
Knowledge and Experience
• Proficient in oral and written communication skills
• Outstanding and proven Customer Service skills
• Must be flexible, able to multi-task and have the capacity to work in a fast-paced working environment
• Strong Comprehension of Internal Reservation process
• Effective Training experience preferred
• The position may require you to sit for extended periods of time
• The position may require you to travel to attend training seminars, collaborate with other offices or to assist in new markets
Core Competencies
Possess effective communication skills, planning and organizing ability, problem analysis, problem solving, flexibility, the ability to delegate, stress tolerance, initiative, negotiation skills, persuasiveness and attention to detail.
Working Conditions
Must be able to work during any hours of Care Center Operations
Secure Transportation is an EEO/AAP Employer.
