20 jobs found

Customer Service Responsibilities list: Manage  large  amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with...

The Packaging Technician will be responsible for safely and effectively preparing, filling, packaging and labeling our food safe medical cannabis oils and liquids for ingestion, inhalation, solid dose and topical applications. This position will also be responsible for maintaining production and packaging equipment. Duties and responsibilities or (Essential Functions) Proper setup and operation of filling, solid dose manufacturing, packaging and labeling equipment Troubleshoot and repair equipment as needed Assist in monitoring and managing processing equipment supplies and inventory Execute all filling and packaging procedures in an efficient manner in compliance with PharmaCann SOP’s and all applicable manufacturing procedures Perform in-process and post-process sample acquisitions according to protocols or batch records Support new product lines and process development as needed Be willing and able to be cross-trained to work alongside other PharmaCann team...

In partnership with the General Manager, the   Assistant General Manager   leads a team of dispensary managers who specialize in DOR’s (division of responsibility) and is accountable for all aspects of managing a single retail store (as well as all other projects/duties as assigned). This position reports directly to the General Manager and is responsible for developing a high-performing team that consistently delivers top-line sales growth. This leader drives the business through a DOR focus on Customer Experience (customer service, sales training, product knowledge, loyalty and leadership development), Product (visual presentation, product performance and promotions), and Operations (receiving orders, policy and procedures, expense control, compliance, and loss prevention). This position requires a passion for process excellence, a drive for results, and the ability to lead and influence. The   Assistant General Manager   is responsible for overseeing the financial...

Dispensary Inventory Specialist reports to the Dispensary Inventory Manager at the dispensary and is responsible for adhering to all policy and procedures, compliance, inventory, receiving orders and all other operational objectives of the business. Duties and responsibilities or (Essential Functions) Deliver results and strategic direction by ensuring day-to-day operations run smoothly.  Execute and follow up on operational standards and policies and procedures. Ensure compliance with all safety and security policies within retail stores. Prepare and package orders for customers. Maintain a clean and organized processing room. Receive, count, and document inventory deliveries. Inform Dispensary Inventory Manager of upcoming inventory needs. Completes required data entry (logging transactions, transfers, and daily intake/outgoing product) using Excel and state electronic record keeping systems. Adhere to distribution...

This position will require local travel within the state.  Couriers are responsible for safely, securely, and lawfully transporting cannabis to dispensaries and samples to laboratories, as well as ensuring strict adherence to state law and to all delivery and manifest protocols and controls. Couriers will work alongside a partner to provide security for the staff and product from our cultivation facilities to off-site locations.  Couriers also may provide back-up for other departments. Duties and responsibilities or (Essential Functions) The delivery courier is responsible for delivering products to patients safely Transports products to our patients’ homes quickly and accurately Verifies medical marijuana patient identity Accepts payment for the product and obtains required signatures upon delivery Follows proper inventory procedures, loads/unloads, and operates a vehicle safely Must be able to work alongside a partner in a cooperative...

On-site Security personnel are responsible for ensuring the safety and security of PharmaCann customers, employees and facilities, including cultivation centers and dispensaries. On-site Security personnel will ensure strict adherence to all security protocols, procedures and controls. Duties and responsibilities or (Essential Functions) Perform entry/exit control protocols Monitor electronic surveillance and security alarm systems Perform security risk management tasks and manage access control systems Carry out inspections to verify the integrity of security after hours Patrol internal and external areas Appropriately greets and registers patients and/or employees Conduct staff protective security awareness campaigns and promotions Provide assistance as directed during an emergency Perform lockup and unlock duties of designated areas as required Report security, fire, and safety risks and keep a record of daily activities Monitor traffic and parking on...

The Cultivation Technicians are responsible for assisting with all aspects of the company’s cultivation operation from seedling to harvest. Duties and responsibilities or (Essential Functions) Performs plant and crop maintenance using standard procedures including but not limited to, cloning, transplanting, feeding, trimming and pest management Maintains clean environment by removing and disposing of all cannabis waste, cleaning and sanitizing all rooms and tools used on a daily basis Assists in collecting data to monitor plant health, soil health, and environmental control systems. Meets all required activity performance counts Masters and learns basic principles of cultivation SOPs and sanitation of the field and applies them in a limited manner. Assists others as part of a team to accomplish cultivation goals set forth by management Performs all tasks set by management in a safe and efficient manner. Qualifications High school diploma or GED and 0-1...

On-site Security personnel are responsible for ensuring the safety and security of PharmaCann/Verilife patients, customers, employees and facilities.. On-site Security personnel will ensure strict adherence to all security protocols, procedures and controls.  Duties and responsibilities or (Essential Functions) Helps drive a positive customer service experience by building relationships, exhibiting empathy, and providing solutions for their needs Interacts with customers and store employees to maintain a safe environment. Vigilantly performs all  entry/exit control protocols Adheres to strict check-in procedures per state regulations Ensures the safety and security of all associates, patients, customers and vendors while on premises Monitors electronic surveillance and security alarm systems Performs security risk management tasks and manage access control systems Carries out inspections to verify the integrity of security during...

The Cannabis Sales Consultant (CSC) is responsible for creating a world-class customer experience for all customers.   The CSC will promote a positive, customer service-oriented, and compliant work environment This position is accountable for executing initiatives that achieve all hospitality goals at the retail PharmaCann location. The CSC is responsible for compliance with all policy and procedures and all other operational objectives of the business., as well as executing visual standards and presentation needs to customer requirements, product performance, along with sales and marketing objectives. The CSC must be passionate about their role and have a strong willingness to help people become educated about cannabis. Duties and responsibilities or (Essential Functions) Meet & exceed personal sales volume and KPI goals. Assist in building a great company and business that disrupts the traditional retail model and embrace change. Add value to the team...

On-site Security personnel are responsible for ensuring the safety and security of PharmaCann/Verilife patients, customers, employees and facilities. On-site Security personnel will ensure strict adherence to all security protocols, procedures and controls.    Duties and responsibilities include:   Helps drive a positive customer service experience by building relationships, exhibiting empathy, and providing solutions for their needs Interacts with customers and store employees to maintain a safe environment. Vigilantly performs all  entry/exit control protocols Adheres to strict check-in procedures per state regulations Ensures the safety and security of all associates, patients, customers and vendors while on premises Monitors electronic surveillance and security alarm systems Performs security risk management tasks and manage access control systems Carries out inspections to verify the integrity of security...

On-site Security personnel are responsible for ensuring the safety and security of PharmaCann/Verilife patients, customers, employees and facilities. On-site Security personnel will ensure strict adherence to all security protocols, procedures and controls.  Duties and responsibilities include: Helps drive a positive customer service experience by building relationships, exhibiting empathy, and providing solutions for their needs Interacts with customers and store employees to maintain a safe environment. Vigilantly performs all  entry/exit control protocols Adheres to strict check-in procedures per state regulations Ensures the safety and security of all associates, patients, customers and vendors while on premises Monitors electronic surveillance and security alarm systems Performs security risk management tasks and manage access control systems Carries out inspections to verify the integrity of security during and after...

Dispensary Inventory Specialist reports to the Dispensary Inventory Manager at the dispensary and is responsible for adhering to all policy and procedures, compliance, inventory, receiving orders and all other operational objectives of the business.   Duties and responsibilities include: Deliver results and strategic direction by ensuring day-to-day operations run smoothly.  Execute and follow up on operational standards and policies and procedures. Ensure compliance with all safety and security policies within retail stores. Prepare and package orders for customers. Maintain a clean and organized processing room. Receive, count, and document inventory deliveries. Inform Dispensary Inventory Manager of upcoming inventory needs. Completes required data entry (logging transactions, transfers, and daily intake/outgoing product) using Excel and state electronic record keeping systems. Adhere to distribution...

Dispensary Inventory Specialist reports to the Dispensary Inventory Manager at the dispensary and is responsible for adhering to all policy and procedures, compliance, inventory, receiving orders and all other operational objectives of the business. Duties and responsibilities or (Essential Functions) Deliver results and strategic direction by ensuring day-to-day operations run smoothly.  Execute and follow up on operational standards and policies and procedures. Ensure compliance with all safety and security policies within retail stores. Prepare and package orders for customers. Maintain a clean and organized processing room. Receive, count, and document inventory deliveries. Inform Dispensary Inventory Manager of upcoming inventory needs. Completes required data entry (logging transactions, transfers, and daily intake/outgoing product) using Excel and state electronic record keeping systems. Adhere to distribution...

On-site Security personnel are responsible for ensuring the safety and security of PharmaCann/Verilife patients, customers, employees and facilities. On-site Security personnel will ensure strict adherence to all security protocols, procedures and controls.  Duties and responsibilities or (Essential Functions) Helps drive a positive customer service experience by building relationships, exhibiting empathy, and providing solutions for their needs Interacts with customers and store employees to maintain a safe environment. Vigilantly performs all  entry/exit control protocols Adheres to strict check-in procedures per state regulations Ensures the safety and security of all associates, patients, customers and vendors while on premises Monitors electronic surveillance and security alarm systems Performs security risk management tasks and manage access control systems Carries out inspections to verify the integrity of security during...

On-site Security personnel are responsible for ensuring the safety and security of PharmaCann/Verilife patients, customers, employees and facilities. On-site Security personnel will ensure strict adherence to all security protocols, procedures and controls.  Duties and responsibilities or (Essential Functions) Helps drive a positive customer service experience by building relationships, exhibiting empathy, and providing solutions for their needs Interacts with customers and store employees to maintain a safe environment. Vigilantly performs all  entry/exit control protocols Adheres to strict check-in procedures per state regulations Ensures the safety and security of all associates, patients, customers and vendors while on premises Monitors electronic surveillance and security alarm systems Performs security risk management tasks and manage access control systems Carries out inspections to verify the integrity of security during...

The Dispensary Operations Manager is responsible for conducting internal audits across all functions within the dispensary, responsible for training and holding team members accountable to complaint and accurate cash processes, maintaining menu integrity and coordinating with HQ partners to resolve variances and technical issues.   This position is responsible for ensuring all employees of the dispensary are accountable to these same responsibilities.  This position manages the on-site security and delivery (where applicable) team(s) to ensure safety, security, and regulatory standards are maintained. The Dispensary Operations Manager is an expert in their field of cash reconciliation, inventory audits, state tracking systems, regulatory and compliance standards.  Duties and responsibilities or (Essential Functions) Oversee and execute all inventory specific initiatives as outlined on the master calendar. Deliver results and strategic direction by ensuring day-to-day...

The Per Diem Pharmacist of the dispensary is a registered Pharmacist who is responsible for providing an outstanding patient experience while maximizing revenue goals, assisting the General Manager in leading the development of the dispensary staff, and ensuring compliance with all inventory, security, and system protocols. This sales-oriented individual should be passionate about the benefits of medical cannabis and making a difference in our patients’ lives. Duties and responsibilities or (Essential Functions) Retail Operations Drive retail sales and patient retention Maintain all store operational standards Oversee inventory standards are maintained on-site. Operate POS and corresponding systems Ensure compliance with all company policies and procedures and federal and state laws Maintains a safe, clean environment for patients and employees Maintain patient confidentiality Patient Care: Develop high customer experience standards and engagement...

The Cannabis Sales Consultant is responsible for creating a world class customer experience for each and every customer who walks in the store. it will promote a work environment that is positive, customer service-oriented and compliant. This position is accountable for executing initiatives that achieve all hospitality goals at PharmaCann. This includes responsibility for compliance with all policy and procedures and all other operational objectives of the business, as well as executing visual standards and presentation needs to customer requirements, product performance, along with sales and marketing objectives. The ideal candidate should be passionate about their role and have a strong willingness to help people become educated about cannabis. Duties and responsibilities   ● Meet & Exceed personal sales volume and KPI goals ● Assist in building a great company and business that disrupts the traditional retail model and embrace change ● Add value to the team by being...

The Warehouse Technician is responsible for assisting in the packaging operations at our cultivation and processing center. Duties and responsibilities or (Essential Functions) Cross-train on and work alongside the Processing team with the packaging of PharmaCann’s broad medical cannabis product line when required Receive, inspect and store all warehouse product Pull supplies from inventory and prepare them for delivery Fill orders for supplies and equipment as approved Maintain weekly inventory reconciliation in tracking system Maintain the warehouse in a neat and orderly fashion Demonstrate the ability to count and inspect finished goods on a weekly basis Perform cycle counting responsibilities Receive and check inbound goods for accuracy and place in proper location Data Entry of inventory, inbound/outbound orders Verify manifests agree with label wording and amounts for packaged inventory Package product from shipping ticket generation Count and...