EnvisionWare
Onsite at Charleston County libraries and working from home for remote installations.
EnvisionWare is searching for a Field Technician to join our Professional Services team.
EnvisionWare is a global leader in the creation and deployment of innovative software and hardware systems to support the needs of self service in the library industry.
We are seeking a self-directed Field Technician to provide remote and onsite installation and support for libraries in Charleston (on-site) and across the US (remote).
The Field Technician coordinates, plans, consults and implements systems related to hardware and software for libraries both remotely and in the field. Manages customer installations while acting as liaison to internal staff that build and maintain products. As a member of an active Professional Services team, this position also participates in consulting on the best experience for library staff and their customers (patrons).
Purpose
To provide specialized professional technology and system utilization skills and to implement and coordinate the successful deployment of EnvisionWare solutions in a Library. Ensures a high level of customer satisfaction by efficiently coordinating delivery and installation of the products and services that comprise a self-service or efficiency improvement solution for a library.
Essential Job Functions
Plans and coordinates installations of EnvisionWare systems, integrating ILS (integrated library system) with various products.
Provides on-site support for hardware and software for all of the Charleston County Libraries.
Generates reports and provides status updates as required for service management and customers.
Works with library staff to establish goals for successful outcomes, identify implementation issues that may arise during software and hardware installations, configurations, updates and troubleshooting.
Provides quality training for the successful operation and ongoing maintenance of implemented systems to library personnel with varying levels of expertise. Adapts structured training to fit the unique needs of each customer.
Partners with technology vendors, ensures that materials arrive at the library to meet the scheduled installation dates.
Exercises quality control and quality assurance protocols.
Performs periodic maintenance of products.
May prepare user documentation, recommend policies, establishes work priorities, plans improvements, and identifies opportunities for service improvements.
Exhibits an aptitude for learning new products and grasps new techniques quickly.
50% of time dedicated to support for Charleston County Library.
50% of time for remote installation and support.
Required Skills
A working knowledge of Windows desktop and server operating systems, networking, database management, and RFID technology.
Experienced in Windows and web-based applications.
Ability to work in a team atmosphere and communicate professionally and responsibly with internal and external service resources, company representatives and customers.
Previous experience in a similar environment.
Minimum of 2 years customer service-related experience. Excellent verbal and written communication skills.
Ability to effectively perform in a fast-paced and deadline-driven environment.
Attention to detail, strong follow up skills; and proven ability to produce quality work.
Project Management or related experience.
Preferred Skills
Library or Automated Materials Handling (AMH) and RFID experience.
Knowledge with Mac and tablet technologies.
Knowledge of computer and peripheral operations, installation, and troubleshooting.
Demonstrated experience in IT customer service and/or consulting environment.
Experience installing and supporting hardware, software and networked systems.
**Only resumes submitted via our website will be reviewed. http://www.envisionware.com/jobs
EnvisionWare offers a comprehensive benefits package including medical, vision, and dental coverage, 401(k) Plan, STD, LTD, PTO, and paid holidays.
EnvisionWare supports a diverse workforce and is an Equal Opportunity Employer, AA/M/F/D/V/SO and E-verify participant.
Nov 11, 2019
Full time
EnvisionWare is searching for a Field Technician to join our Professional Services team.
EnvisionWare is a global leader in the creation and deployment of innovative software and hardware systems to support the needs of self service in the library industry.
We are seeking a self-directed Field Technician to provide remote and onsite installation and support for libraries in Charleston (on-site) and across the US (remote).
The Field Technician coordinates, plans, consults and implements systems related to hardware and software for libraries both remotely and in the field. Manages customer installations while acting as liaison to internal staff that build and maintain products. As a member of an active Professional Services team, this position also participates in consulting on the best experience for library staff and their customers (patrons).
Purpose
To provide specialized professional technology and system utilization skills and to implement and coordinate the successful deployment of EnvisionWare solutions in a Library. Ensures a high level of customer satisfaction by efficiently coordinating delivery and installation of the products and services that comprise a self-service or efficiency improvement solution for a library.
Essential Job Functions
Plans and coordinates installations of EnvisionWare systems, integrating ILS (integrated library system) with various products.
Provides on-site support for hardware and software for all of the Charleston County Libraries.
Generates reports and provides status updates as required for service management and customers.
Works with library staff to establish goals for successful outcomes, identify implementation issues that may arise during software and hardware installations, configurations, updates and troubleshooting.
Provides quality training for the successful operation and ongoing maintenance of implemented systems to library personnel with varying levels of expertise. Adapts structured training to fit the unique needs of each customer.
Partners with technology vendors, ensures that materials arrive at the library to meet the scheduled installation dates.
Exercises quality control and quality assurance protocols.
Performs periodic maintenance of products.
May prepare user documentation, recommend policies, establishes work priorities, plans improvements, and identifies opportunities for service improvements.
Exhibits an aptitude for learning new products and grasps new techniques quickly.
50% of time dedicated to support for Charleston County Library.
50% of time for remote installation and support.
Required Skills
A working knowledge of Windows desktop and server operating systems, networking, database management, and RFID technology.
Experienced in Windows and web-based applications.
Ability to work in a team atmosphere and communicate professionally and responsibly with internal and external service resources, company representatives and customers.
Previous experience in a similar environment.
Minimum of 2 years customer service-related experience. Excellent verbal and written communication skills.
Ability to effectively perform in a fast-paced and deadline-driven environment.
Attention to detail, strong follow up skills; and proven ability to produce quality work.
Project Management or related experience.
Preferred Skills
Library or Automated Materials Handling (AMH) and RFID experience.
Knowledge with Mac and tablet technologies.
Knowledge of computer and peripheral operations, installation, and troubleshooting.
Demonstrated experience in IT customer service and/or consulting environment.
Experience installing and supporting hardware, software and networked systems.
**Only resumes submitted via our website will be reviewed. http://www.envisionware.com/jobs
EnvisionWare offers a comprehensive benefits package including medical, vision, and dental coverage, 401(k) Plan, STD, LTD, PTO, and paid holidays.
EnvisionWare supports a diverse workforce and is an Equal Opportunity Employer, AA/M/F/D/V/SO and E-verify participant.
Summary Description
The Care Center Manager is responsible for the execution of various call center strategies which is inclusive of meeting all service level standards for the lines of business supported within the Care Center. In addition, this role must conduct regular monitoring of site performance through available standards and metrics ensuring that the company goals and objectives are achieved. The emphasis for this role is to ensure that our products and services are compelling, highly desirable, service oriented and best in class. This role will be expected to fulfill these objectives through a variety of deliverables, including but not limited to; inspiring, leading and growing the talent of front-line supervisors. This role demands someone that thinks critically about maximizing the business value of our service offerings.
Key Tasks and Responsibilities
Ensure all employees always uphold the company core values
• Present yourself in a professional, organized manner that conveys confidence and willingness to be approached
• Oversight of the overall call center service levels to the service level agreements
• Ensure the Care Center culture is inclusive, engaging and rewarding
• Review and access responses proposed corrective measures, and investigation reports regarding client feedback
• Evaluates various processes, policies and procedures of the group for further improvements (e.g., training period, manpower planning, system improvement initiatives, etc.)
• Conduct regular process reviews of operations in order to assess its strengths and identify areas for improvements
• Ensure received requests, specifications, and directives from client representatives are properly addressed and resolved
• Conducts regular interface with clients to ensure that their needs and requirements are met
• Coordinates HR related concerns such as Disciplinary actions, HR forms, Disputes, etc
• Collaborate cross-functionally with other departments/leaders to ensure call center practices are in line with the expectations of the business
• Assist with taking and resolving escalated calls
• Provide feedback and mentoring to staff
Education & Training
Trained in PHI, HIPAA, and Fraud, Waste & Abuse.
Knowledge and Experience
• Proficient in oral and written communication skills
• Outstanding and proven Customer Service skills
• Must be flexible, able to multi-task and have the capacity to work in a fast-paced working environment
• Strong Comprehension of Internal Reservation process
• Effective Training experience preferred
• The position may require you to sit for extended periods of time
• The position may require you to travel to attend training seminars, collaborate with other offices or to assist in new markets
Core Competencies
Possess effective communication skills, planning and organizing ability, problem analysis, problem solving, flexibility, the ability to delegate, stress tolerance, initiative, negotiation skills, persuasiveness and attention to detail.
Working Conditions
Must be able to work during any hours of Care Center Operations
Secure Transportation is an EEO/AAP Employer.
Nov 12, 2019
Full time
Summary Description
The Care Center Manager is responsible for the execution of various call center strategies which is inclusive of meeting all service level standards for the lines of business supported within the Care Center. In addition, this role must conduct regular monitoring of site performance through available standards and metrics ensuring that the company goals and objectives are achieved. The emphasis for this role is to ensure that our products and services are compelling, highly desirable, service oriented and best in class. This role will be expected to fulfill these objectives through a variety of deliverables, including but not limited to; inspiring, leading and growing the talent of front-line supervisors. This role demands someone that thinks critically about maximizing the business value of our service offerings.
Key Tasks and Responsibilities
Ensure all employees always uphold the company core values
• Present yourself in a professional, organized manner that conveys confidence and willingness to be approached
• Oversight of the overall call center service levels to the service level agreements
• Ensure the Care Center culture is inclusive, engaging and rewarding
• Review and access responses proposed corrective measures, and investigation reports regarding client feedback
• Evaluates various processes, policies and procedures of the group for further improvements (e.g., training period, manpower planning, system improvement initiatives, etc.)
• Conduct regular process reviews of operations in order to assess its strengths and identify areas for improvements
• Ensure received requests, specifications, and directives from client representatives are properly addressed and resolved
• Conducts regular interface with clients to ensure that their needs and requirements are met
• Coordinates HR related concerns such as Disciplinary actions, HR forms, Disputes, etc
• Collaborate cross-functionally with other departments/leaders to ensure call center practices are in line with the expectations of the business
• Assist with taking and resolving escalated calls
• Provide feedback and mentoring to staff
Education & Training
Trained in PHI, HIPAA, and Fraud, Waste & Abuse.
Knowledge and Experience
• Proficient in oral and written communication skills
• Outstanding and proven Customer Service skills
• Must be flexible, able to multi-task and have the capacity to work in a fast-paced working environment
• Strong Comprehension of Internal Reservation process
• Effective Training experience preferred
• The position may require you to sit for extended periods of time
• The position may require you to travel to attend training seminars, collaborate with other offices or to assist in new markets
Core Competencies
Possess effective communication skills, planning and organizing ability, problem analysis, problem solving, flexibility, the ability to delegate, stress tolerance, initiative, negotiation skills, persuasiveness and attention to detail.
Working Conditions
Must be able to work during any hours of Care Center Operations
Secure Transportation is an EEO/AAP Employer.
Summary Description
Encounters data is essential for monitoring and measuring managed care quality, finance, utilization and compliancy with state and contractual requirements. It is a critical source of information for rate setting, HEDIS score and risk adjustment.
The Encounter team is responsible for receiving, capturing, validating, tracking submission, reconciling response files and error correcting rejections of encounters data rendered to members. The Encounters Analyst will be supporting the Claims and Encounters business unit as the expert to review internal and external rejections, identify the root cause of the rejection, provide detailed analysis of the root cause, provide recommendations and error correction of data. A strong understanding of the system and state regulation to collect and validate data required to improve submission of encounters reporting is highly recommended.
Key Tasks and Responsibilities:
Manage and monitor encounters submission, acceptance, rejection and response file inventory.
Evaluate and conduct root cause analysis of internal and external errors.
Manage and maintain requirement changes to ensure system validation rules and edits are up-to-date.
Monitor and track inventory progress; remediate issues, produce progress reports and communicate to executive team.
Support the capturing and updating of required data elements in various Itineris modules.
Provide monthly summary report to executive team.
Define solution approach to implement business objectives.
Formulate business analysis plan to define specific list of deliverables, milestones and timelines.
Elicit and discover necessary information to process and remediate errors based on state regulations.
Support technical implementation by reviewing solution designs to ensure requirements meet contractual and state mandates.
Education & Training:
Required: High School Diploma or GED.
Preferred: Bachelor Degree in Business, Health Administration, Computer Science or equivalent work experience.
Knowledge and Experience:
1-3 years of Itineris experience.
Strong knowledge of Itineris trips, contact, 834 and reservation modules.
Microsoft Excel, Word, FileMaker.
Core Competencies:
Strong written and verbal communication.
Exceptional analytical skills.
Ability to communication and make recommendation for organization process improvement.
Strong problem-solving skills.
Working Conditions :
This is a Full time hourly position. Benefits after 60 days include medical, dental, vision, voluntary life and 401(k)
No travel is required.
Physical Requirements:
This position requires working on a sitting position working on a computer and operating a keyboard and a mouse as well as other office equipment like phones and printers, and filing documents.
Nov 06, 2019
Full time
Summary Description
Encounters data is essential for monitoring and measuring managed care quality, finance, utilization and compliancy with state and contractual requirements. It is a critical source of information for rate setting, HEDIS score and risk adjustment.
The Encounter team is responsible for receiving, capturing, validating, tracking submission, reconciling response files and error correcting rejections of encounters data rendered to members. The Encounters Analyst will be supporting the Claims and Encounters business unit as the expert to review internal and external rejections, identify the root cause of the rejection, provide detailed analysis of the root cause, provide recommendations and error correction of data. A strong understanding of the system and state regulation to collect and validate data required to improve submission of encounters reporting is highly recommended.
Key Tasks and Responsibilities:
Manage and monitor encounters submission, acceptance, rejection and response file inventory.
Evaluate and conduct root cause analysis of internal and external errors.
Manage and maintain requirement changes to ensure system validation rules and edits are up-to-date.
Monitor and track inventory progress; remediate issues, produce progress reports and communicate to executive team.
Support the capturing and updating of required data elements in various Itineris modules.
Provide monthly summary report to executive team.
Define solution approach to implement business objectives.
Formulate business analysis plan to define specific list of deliverables, milestones and timelines.
Elicit and discover necessary information to process and remediate errors based on state regulations.
Support technical implementation by reviewing solution designs to ensure requirements meet contractual and state mandates.
Education & Training:
Required: High School Diploma or GED.
Preferred: Bachelor Degree in Business, Health Administration, Computer Science or equivalent work experience.
Knowledge and Experience:
1-3 years of Itineris experience.
Strong knowledge of Itineris trips, contact, 834 and reservation modules.
Microsoft Excel, Word, FileMaker.
Core Competencies:
Strong written and verbal communication.
Exceptional analytical skills.
Ability to communication and make recommendation for organization process improvement.
Strong problem-solving skills.
Working Conditions :
This is a Full time hourly position. Benefits after 60 days include medical, dental, vision, voluntary life and 401(k)
No travel is required.
Physical Requirements:
This position requires working on a sitting position working on a computer and operating a keyboard and a mouse as well as other office equipment like phones and printers, and filing documents.
