23 jobs found

Customer Service Responsibilities list: Manage  large  amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with...

The Packaging Technician will be responsible for safely and effectively preparing, filling, packaging and labeling our food safe medical cannabis oils and liquids for ingestion, inhalation, solid dose and topical applications. This position will also be responsible for maintaining production and packaging equipment. Duties and responsibilities or (Essential Functions) Proper setup and operation of filling, solid dose manufacturing, packaging and labeling equipment Troubleshoot and repair equipment as needed Assist in monitoring and managing processing equipment supplies and inventory Execute all filling and packaging procedures in an efficient manner in compliance with PharmaCann SOP’s and all applicable manufacturing procedures Perform in-process and post-process sample acquisitions according to protocols or batch records Support new product lines and process development as needed Be willing and able to be cross-trained to work alongside other PharmaCann team...

Dispensary Inventory Specialist reports to the Dispensary Inventory Manager at the dispensary and is responsible for adhering to all policy and procedures, compliance, inventory, receiving orders and all other operational objectives of the business. Duties and responsibilities or (Essential Functions) Deliver results and strategic direction by ensuring day-to-day operations run smoothly.  Execute and follow up on operational standards and policies and procedures. Ensure compliance with all safety and security policies within retail stores. Prepare and package orders for customers. Maintain a clean and organized processing room. Receive, count, and document inventory deliveries. Inform Dispensary Inventory Manager of upcoming inventory needs. Completes required data entry (logging transactions, transfers, and daily intake/outgoing product) using Excel and state electronic record keeping systems. Adhere to distribution...

This position will require local travel within the state.  Couriers are responsible for safely, securely, and lawfully transporting cannabis to dispensaries and samples to laboratories, as well as ensuring strict adherence to state law and to all delivery and manifest protocols and controls. Couriers will work alongside a partner to provide security for the staff and product from our cultivation facilities to off-site locations.  Couriers also may provide back-up for other departments. Duties and responsibilities or (Essential Functions) The delivery courier is responsible for delivering products to patients safely Transports products to our patients’ homes quickly and accurately Verifies medical marijuana patient identity Accepts payment for the product and obtains required signatures upon delivery Follows proper inventory procedures, loads/unloads, and operates a vehicle safely Must be able to work alongside a partner in a cooperative...

Ampersand provides full scale technology sustainment, strategic planning and professional services to our clients, allowing them to achieve their greatest ambitions.   Cloud & Infrastructure Engineer Full-time, exempt Position Duties & Requirements Research, design, development & implementation of cloud technologies and systems supporting client service delivery and projects. Project management, resource coordination Maintenenace, operation and sustainment of cloud and on-premise technology infrastructure Client consulting and support Participate in on-call rotation Serve as trusted technical expert, coach and mentor to junior team members   Knowledge, Skill & Ability Requirements Advanced knowledge of technology systems and application design Advanced knowledge of systems principles, architecture, design, analysis and troubleshooting Advanced skills in operating server infrastructure (including automation) in Windows and...

On-site Security personnel are responsible for ensuring the safety and security of PharmaCann customers, employees and facilities, including cultivation centers and dispensaries. On-site Security personnel will ensure strict adherence to all security protocols, procedures and controls. Duties and responsibilities or (Essential Functions) Perform entry/exit control protocols Monitor electronic surveillance and security alarm systems Perform security risk management tasks and manage access control systems Carry out inspections to verify the integrity of security after hours Patrol internal and external areas Appropriately greets and registers patients and/or employees Conduct staff protective security awareness campaigns and promotions Provide assistance as directed during an emergency Perform lockup and unlock duties of designated areas as required Report security, fire, and safety risks and keep a record of daily activities Monitor traffic and parking on...

The Cultivation Technicians are responsible for assisting with all aspects of the company’s cultivation operation from seedling to harvest. Duties and responsibilities or (Essential Functions) Performs plant and crop maintenance using standard procedures including but not limited to, cloning, transplanting, feeding, trimming and pest management Maintains clean environment by removing and disposing of all cannabis waste, cleaning and sanitizing all rooms and tools used on a daily basis Assists in collecting data to monitor plant health, soil health, and environmental control systems. Meets all required activity performance counts Masters and learns basic principles of cultivation SOPs and sanitation of the field and applies them in a limited manner. Assists others as part of a team to accomplish cultivation goals set forth by management Performs all tasks set by management in a safe and efficient manner. Qualifications High school diploma or GED and 0-1...

On-site Security personnel are responsible for ensuring the safety and security of PharmaCann/Verilife patients, customers, employees and facilities.. On-site Security personnel will ensure strict adherence to all security protocols, procedures and controls.  Duties and responsibilities or (Essential Functions) Helps drive a positive customer service experience by building relationships, exhibiting empathy, and providing solutions for their needs Interacts with customers and store employees to maintain a safe environment. Vigilantly performs all  entry/exit control protocols Adheres to strict check-in procedures per state regulations Ensures the safety and security of all associates, patients, customers and vendors while on premises Monitors electronic surveillance and security alarm systems Performs security risk management tasks and manage access control systems Carries out inspections to verify the integrity of security during...

The Cannabis Sales Consultant (CSC) is responsible for creating a world-class customer experience for all customers.   The CSC will promote a positive, customer service-oriented, and compliant work environment This position is accountable for executing initiatives that achieve all hospitality goals at the retail PharmaCann location. The CSC is responsible for compliance with all policy and procedures and all other operational objectives of the business., as well as executing visual standards and presentation needs to customer requirements, product performance, along with sales and marketing objectives. The CSC must be passionate about their role and have a strong willingness to help people become educated about cannabis. Duties and responsibilities or (Essential Functions) Meet & exceed personal sales volume and KPI goals. Assist in building a great company and business that disrupts the traditional retail model and embrace change. Add value to the team...

On-site Security personnel are responsible for ensuring the safety and security of PharmaCann/Verilife patients, customers, employees and facilities. On-site Security personnel will ensure strict adherence to all security protocols, procedures and controls.    Duties and responsibilities include:   Helps drive a positive customer service experience by building relationships, exhibiting empathy, and providing solutions for their needs Interacts with customers and store employees to maintain a safe environment. Vigilantly performs all  entry/exit control protocols Adheres to strict check-in procedures per state regulations Ensures the safety and security of all associates, patients, customers and vendors while on premises Monitors electronic surveillance and security alarm systems Performs security risk management tasks and manage access control systems Carries out inspections to verify the integrity of security...

On-site Security personnel are responsible for ensuring the safety and security of PharmaCann/Verilife patients, customers, employees and facilities. On-site Security personnel will ensure strict adherence to all security protocols, procedures and controls.  Duties and responsibilities include: Helps drive a positive customer service experience by building relationships, exhibiting empathy, and providing solutions for their needs Interacts with customers and store employees to maintain a safe environment. Vigilantly performs all  entry/exit control protocols Adheres to strict check-in procedures per state regulations Ensures the safety and security of all associates, patients, customers and vendors while on premises Monitors electronic surveillance and security alarm systems Performs security risk management tasks and manage access control systems Carries out inspections to verify the integrity of security during and after...

Dispensary Inventory Specialist reports to the Dispensary Inventory Manager at the dispensary and is responsible for adhering to all policy and procedures, compliance, inventory, receiving orders and all other operational objectives of the business.   Duties and responsibilities include: Deliver results and strategic direction by ensuring day-to-day operations run smoothly.  Execute and follow up on operational standards and policies and procedures. Ensure compliance with all safety and security policies within retail stores. Prepare and package orders for customers. Maintain a clean and organized processing room. Receive, count, and document inventory deliveries. Inform Dispensary Inventory Manager of upcoming inventory needs. Completes required data entry (logging transactions, transfers, and daily intake/outgoing product) using Excel and state electronic record keeping systems. Adhere to distribution...

Dispensary Inventory Specialist reports to the Dispensary Inventory Manager at the dispensary and is responsible for adhering to all policy and procedures, compliance, inventory, receiving orders and all other operational objectives of the business. Duties and responsibilities or (Essential Functions) Deliver results and strategic direction by ensuring day-to-day operations run smoothly.  Execute and follow up on operational standards and policies and procedures. Ensure compliance with all safety and security policies within retail stores. Prepare and package orders for customers. Maintain a clean and organized processing room. Receive, count, and document inventory deliveries. Inform Dispensary Inventory Manager of upcoming inventory needs. Completes required data entry (logging transactions, transfers, and daily intake/outgoing product) using Excel and state electronic record keeping systems. Adhere to distribution...

On-site Security personnel are responsible for ensuring the safety and security of PharmaCann/Verilife patients, customers, employees and facilities. On-site Security personnel will ensure strict adherence to all security protocols, procedures and controls.  Duties and responsibilities or (Essential Functions) Helps drive a positive customer service experience by building relationships, exhibiting empathy, and providing solutions for their needs Interacts with customers and store employees to maintain a safe environment. Vigilantly performs all  entry/exit control protocols Adheres to strict check-in procedures per state regulations Ensures the safety and security of all associates, patients, customers and vendors while on premises Monitors electronic surveillance and security alarm systems Performs security risk management tasks and manage access control systems Carries out inspections to verify the integrity of security during...

On-site Security personnel are responsible for ensuring the safety and security of PharmaCann/Verilife patients, customers, employees and facilities. On-site Security personnel will ensure strict adherence to all security protocols, procedures and controls.  Duties and responsibilities or (Essential Functions) Helps drive a positive customer service experience by building relationships, exhibiting empathy, and providing solutions for their needs Interacts with customers and store employees to maintain a safe environment. Vigilantly performs all  entry/exit control protocols Adheres to strict check-in procedures per state regulations Ensures the safety and security of all associates, patients, customers and vendors while on premises Monitors electronic surveillance and security alarm systems Performs security risk management tasks and manage access control systems Carries out inspections to verify the integrity of security during...

The Dispensary Operations Manager is responsible for conducting internal audits across all functions within the dispensary, responsible for training and holding team members accountable to complaint and accurate cash processes, maintaining menu integrity and coordinating with HQ partners to resolve variances and technical issues.   This position is responsible for ensuring all employees of the dispensary are accountable to these same responsibilities.  This position manages the on-site security and delivery (where applicable) team(s) to ensure safety, security, and regulatory standards are maintained. The Dispensary Operations Manager is an expert in their field of cash reconciliation, inventory audits, state tracking systems, regulatory and compliance standards.  Duties and responsibilities or (Essential Functions) Oversee and execute all inventory specific initiatives as outlined on the master calendar. Deliver results and strategic direction by ensuring day-to-day...