SERVPRO of Elk Grove / E. Schaumburg / Itasca / Roselle
Elk Grove Village, IL, USA
Do you love helping people through difficult situations?
Then don’t miss your chance to join our Franchise as a new Production Technician. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!
Our Franchise is seeking a Production Technician who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, and is a serious multi-tasker. This is an entry-level position with continual opportunities for formal and on-the-job training right from the start. If you are self-motivated and have superb interpersonal skills, you will thrive in this work environment.
The work at SERVPRO® will give you many opportunities to help people through some of the most difficult events life throws at them such as water and fire damage to their homes and/or business. We also offer exciting opportunities to travel as we deploy to areas of the country to help in major storm events.
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity for growth.
Primary Responsibilities
Work as part of a team helping customers recover from a catastrophic event
Perform production processes following SERVPRO® production guidelines per Crew Chief instructions
Ensure clear two-way communication with crew chief and other technicians (especially regarding customer needs and concerns)
Inventory and load the work vehicle with equipment, products, and supplies needed for each project
Maintain, clean and organize vehicles and equipment
Prepare worksites; set up staging area and equipment for each project
Leave jobsites with clean and orderly appearance
Perform end-of-day/end-of-job cleanup and breakdown
Position Requirements
Effective oral communication
Basic math skills
High school diploma/GED
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to work with/around cleaning products/chemicals
Ability to travel locally and out of state when necessary
Ability to take periodic on-call schedules when necessary
Ability to successfully complete a background check subject to applicable law
-------------------------------------------------------------------------------------------------------------------
Pay Rate
Starts at $12-14/hour based on experience, with possibility of overtime pay and increases based on merit. We offer full time, part time and seasonal opportunities.
To Apply: Email your resume to julie@servproofelkgrove.com
SERVPRO® of Elk Grove/E. Schaumburg/Itasca/Roselle is an Equal Opportunity Employer.
Nov 04, 2019
Full time
Do you love helping people through difficult situations?
Then don’t miss your chance to join our Franchise as a new Production Technician. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!
Our Franchise is seeking a Production Technician who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, and is a serious multi-tasker. This is an entry-level position with continual opportunities for formal and on-the-job training right from the start. If you are self-motivated and have superb interpersonal skills, you will thrive in this work environment.
The work at SERVPRO® will give you many opportunities to help people through some of the most difficult events life throws at them such as water and fire damage to their homes and/or business. We also offer exciting opportunities to travel as we deploy to areas of the country to help in major storm events.
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity for growth.
Primary Responsibilities
Work as part of a team helping customers recover from a catastrophic event
Perform production processes following SERVPRO® production guidelines per Crew Chief instructions
Ensure clear two-way communication with crew chief and other technicians (especially regarding customer needs and concerns)
Inventory and load the work vehicle with equipment, products, and supplies needed for each project
Maintain, clean and organize vehicles and equipment
Prepare worksites; set up staging area and equipment for each project
Leave jobsites with clean and orderly appearance
Perform end-of-day/end-of-job cleanup and breakdown
Position Requirements
Effective oral communication
Basic math skills
High school diploma/GED
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to work with/around cleaning products/chemicals
Ability to travel locally and out of state when necessary
Ability to take periodic on-call schedules when necessary
Ability to successfully complete a background check subject to applicable law
-------------------------------------------------------------------------------------------------------------------
Pay Rate
Starts at $12-14/hour based on experience, with possibility of overtime pay and increases based on merit. We offer full time, part time and seasonal opportunities.
To Apply: Email your resume to julie@servproofelkgrove.com
SERVPRO® of Elk Grove/E. Schaumburg/Itasca/Roselle is an Equal Opportunity Employer.
HotFoot Recruiters – Effective. Efficient. Talent Placement. HotFoot Recruiters would like to announce the following opportunity available for immediate consideration. Position : Customer Experience Representative Location : Janesville, WI Type: Direct Hire Salary/Pay : $13.85 (performance pay increase at 60 days, 120 days and 1 yr.) Summary: Start an EXCITING NEW CAREER with a reputable Fortune 500 company located in Janesville, WI that services over 3 millions customers world wide. This is an excellent DIRECT-HIRE opportunity with a tremendous benefits package, great incentives, competitive wages and career growth opportunities within a year! Please review details and submit your resume for consideration. Highlights:
Competitive hourly rate - $13.85
18 Accrued PTO Days and Holiday Pay
401K w/ company contribution
Profit sharing
Tuition Reimbursement
Medical, Dental, Vision Plans for employee and family
Great Employee Discount
On-site cafeteria, gym and game room
Responsibilities/Duties:
Plays an important role in the retention of customers.
Handle 80-100 inbound calls a day from a variety of customers. (No sales involved)
Accurately performs (Order entry, order follow-up, shipment tracking, update orders, etc).
Provide a remarkable customer service experience that drives customers to return time and time again through superior communication skills.
Empowered to resolve customer issues promptly and accurately in a manner that will promote customer loyalty.
Consistently captures customer’ s intent when placing an order and seamlessly provide delivery option that meets those needs.
Ability to personalize interactions with customers, while using a positive, “ say yes” approach, and set appropriate expectations to resolve conflict.
Requirements/Qualifications:
Minimum of 2 years of recent experience working in Customer Service
Experience fielding a high volume of inbound calls preferred
Minimum of High School Diploma
Technically savvy (Dual monitors, MS Office, CRM Software)
Experience using CRM software is a plus
Strong verbal communication
Must have great attention to detail for order/data entry
Must be available to work 40 hours per week Monday - Friday
About Hotfoot Recruiters: HotFoot' s approach is simple. We put People First. We also know that an individual' s success starts with the right career opportunity. Our company was founded on the belief that the world is full of extremely talented people that may need a simple connection like HotFoot Recruiters to prove themselves to quality employers. HotFoot is an Arizona based company that has been providing talent placement solutions nationally for over 10 years. With additional offices in Wisconsin, Iowa and Flagstaff, Arizona; HotFoot provides recruiting services for companies of all sizes. Learn more at HotFootrecruiters.com. The company is an equal opportunity employer and will consider application without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Nov 03, 2019
Full time
HotFoot Recruiters – Effective. Efficient. Talent Placement. HotFoot Recruiters would like to announce the following opportunity available for immediate consideration. Position : Customer Experience Representative Location : Janesville, WI Type: Direct Hire Salary/Pay : $13.85 (performance pay increase at 60 days, 120 days and 1 yr.) Summary: Start an EXCITING NEW CAREER with a reputable Fortune 500 company located in Janesville, WI that services over 3 millions customers world wide. This is an excellent DIRECT-HIRE opportunity with a tremendous benefits package, great incentives, competitive wages and career growth opportunities within a year! Please review details and submit your resume for consideration. Highlights:
Competitive hourly rate - $13.85
18 Accrued PTO Days and Holiday Pay
401K w/ company contribution
Profit sharing
Tuition Reimbursement
Medical, Dental, Vision Plans for employee and family
Great Employee Discount
On-site cafeteria, gym and game room
Responsibilities/Duties:
Plays an important role in the retention of customers.
Handle 80-100 inbound calls a day from a variety of customers. (No sales involved)
Accurately performs (Order entry, order follow-up, shipment tracking, update orders, etc).
Provide a remarkable customer service experience that drives customers to return time and time again through superior communication skills.
Empowered to resolve customer issues promptly and accurately in a manner that will promote customer loyalty.
Consistently captures customer’ s intent when placing an order and seamlessly provide delivery option that meets those needs.
Ability to personalize interactions with customers, while using a positive, “ say yes” approach, and set appropriate expectations to resolve conflict.
Requirements/Qualifications:
Minimum of 2 years of recent experience working in Customer Service
Experience fielding a high volume of inbound calls preferred
Minimum of High School Diploma
Technically savvy (Dual monitors, MS Office, CRM Software)
Experience using CRM software is a plus
Strong verbal communication
Must have great attention to detail for order/data entry
Must be available to work 40 hours per week Monday - Friday
About Hotfoot Recruiters: HotFoot' s approach is simple. We put People First. We also know that an individual' s success starts with the right career opportunity. Our company was founded on the belief that the world is full of extremely talented people that may need a simple connection like HotFoot Recruiters to prove themselves to quality employers. HotFoot is an Arizona based company that has been providing talent placement solutions nationally for over 10 years. With additional offices in Wisconsin, Iowa and Flagstaff, Arizona; HotFoot provides recruiting services for companies of all sizes. Learn more at HotFootrecruiters.com. The company is an equal opportunity employer and will consider application without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
ABOUT CARVANA….
At Carvana, we sell cars, but we’re not salespeople. Since 2013, we’ve been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that’s $Trillion with a “T”).
With the ability to search thousands of vehicles from our expansive inventory, to high-resolution 360° photographs of our vehicles’ interior and exterior, to real-time financing and the ability to complete contracts without visiting the back room of a dealership, we provide a seamless, online car buying experience for consumers that can be completed from their desktop or mobile device. All our vehicles are inspected and reconditioned based on our 150-point certification checklist and come with a 7-day return policy. We also operate our own logistics network to deliver cars to customers as soon as the next day, as well as offer customer pick-up at our state-of-the-art Car Vending Machine locations (yes, you read that right). By putting customer satisfaction at the core of our business, we’ve built a no-pressure, no-haggle online car buying experience that save our customers time and money.
For more information on Carvana, take a look at our company introduction video .
WORKING AT CARVANA YOU WILL NOTICE THAT...
You'll need to be a great communicator, a brand ambassador, and possess the know how to get the job done.
We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once.
In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day. In our down time we have ping pong and corn hole (or “bags,” depending on where you’re from) tournaments. However, the pace is pretty quick around here, so you'll need to be prepared to keep up.
JOB DESCRIPTION
The Customer Advocate role is a unique combination of a few different things but long story short, you’ll be the face of Carvana. Since Carvana’s purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face! You’ll have the freedom to go above and beyond to ensure our customers have an experience that doesn’t suck and is completely one of a kind.
JOB LOCATION
Gaithersburg, MD
SPECIFICALLY, YOUR RESPONSIBILITIES WILL INCLUDE:
Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you’ll pretty much be a real-life Santa Claus on a daily basis!
A major part of this job is driving a kick-ass single-car hauler to get the customer’s purchase delivered straight to their front door. You don’t need a commercial driver’s license to drive the hauler and don’t worry, with a little training, you’ll realize driving the hauler is a piece of cake.
Not only will you be driving that kick-ass car hauler, but you will also be loading and unloading the customer’s vehicle on and off of it (it’s a quick and easy process, but it does require getting a little physical) and inspecting the car-hauler to ensure the vehicle maintains good maintenance and safe driving conditions.
You’ll be expected to prioritize safe driving and to maintain a clean driving record in accordance to Carvana’s CMV Driver Qualification policy. Consistent, safe driving is crucial to this role!
You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system. Again, don’t worry, we’ll train you on the paperwork, however you do need a natural eye for detail!
You’ll also be a team player by assisting other team members with various tasks as necessary.
Like we mentioned, the Customer Advocate role is a unique combination of a few different things. So there likely will be other duties assigned too.
A QUALIFYING CANDIDATE MUST HAVE…
This position requires a sense of humor and a passion for the customer experience. We are looking for someone who is goal-oriented, enthusiastic, energetic and self-motivated. Required knowledge, skills and abilities include:
High School Diploma or equivalent, Bachelor’s Degree is preferred
Must be 21 years of age or older
Must have a valid Driver’s License with a clean driving record for the past 5 years
2+ years of customer facing experience with a passion for creating memorable customer experiences
Is a team player and has an understanding of the value of teamwork and how teams work
Has a heightened sense of urgency, a strong attention to detail and is able to communicate our customer offerings in a clear and consistent manner
Possess the energy and drive to accomplish goals, meet deadlines and find solutions
Interest in working hard, being challenged in a fast-paced environment, and having fun while doing it
Ability to pass a DOT physical, drug screen, and background check
Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (Process will be sponsored by Carvana)
Illinois, Michigan and Louisiana employees must obtain a Chauffeur's license within the first two weeks of employment. (Process will be sponsored by Carvana.)
WHAT YOU CAN EXPECT IN RETURN:
Full-Time Hourly Position
Medical, Dental, and Vision benefits
401K with company match
Access to opportunities to expand your skill set and share your knowledge with others across the organization
Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
WORK ENVIRONMENT This job operates in both indoor and outdoor conditions for extended amounts of time and may be exposed to inclement/extreme weather. We would never have employees work in extremely unsafe conditions (like a Sharknado), but you may get a tad toasty or wet from time to time. Likewise, some markets will require deliveries to be made in snow.
WORK REQUIREMENTS/PHYSICAL DEMANDS The work requirements and physical demands here are representative of those that must be met to successfully perform the essential functions of this job.
The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English.
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Requires the grasping, carrying, lifting, pushing and pulling of items of 50lbs.
Frequent driving requires excellent visual activity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions.
All applicants must pass a Department of Transportation screening process.
Hiring is contingent on passing a complete background check and drug screening.
Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
This role is not eligible for visa sponsorship.
Oct 21, 2019
Full time
ABOUT CARVANA….
At Carvana, we sell cars, but we’re not salespeople. Since 2013, we’ve been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that’s $Trillion with a “T”).
With the ability to search thousands of vehicles from our expansive inventory, to high-resolution 360° photographs of our vehicles’ interior and exterior, to real-time financing and the ability to complete contracts without visiting the back room of a dealership, we provide a seamless, online car buying experience for consumers that can be completed from their desktop or mobile device. All our vehicles are inspected and reconditioned based on our 150-point certification checklist and come with a 7-day return policy. We also operate our own logistics network to deliver cars to customers as soon as the next day, as well as offer customer pick-up at our state-of-the-art Car Vending Machine locations (yes, you read that right). By putting customer satisfaction at the core of our business, we’ve built a no-pressure, no-haggle online car buying experience that save our customers time and money.
For more information on Carvana, take a look at our company introduction video .
WORKING AT CARVANA YOU WILL NOTICE THAT...
You'll need to be a great communicator, a brand ambassador, and possess the know how to get the job done.
We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once.
In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day. In our down time we have ping pong and corn hole (or “bags,” depending on where you’re from) tournaments. However, the pace is pretty quick around here, so you'll need to be prepared to keep up.
JOB DESCRIPTION
The Customer Advocate role is a unique combination of a few different things but long story short, you’ll be the face of Carvana. Since Carvana’s purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face! You’ll have the freedom to go above and beyond to ensure our customers have an experience that doesn’t suck and is completely one of a kind.
JOB LOCATION
Gaithersburg, MD
SPECIFICALLY, YOUR RESPONSIBILITIES WILL INCLUDE:
Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you’ll pretty much be a real-life Santa Claus on a daily basis!
A major part of this job is driving a kick-ass single-car hauler to get the customer’s purchase delivered straight to their front door. You don’t need a commercial driver’s license to drive the hauler and don’t worry, with a little training, you’ll realize driving the hauler is a piece of cake.
Not only will you be driving that kick-ass car hauler, but you will also be loading and unloading the customer’s vehicle on and off of it (it’s a quick and easy process, but it does require getting a little physical) and inspecting the car-hauler to ensure the vehicle maintains good maintenance and safe driving conditions.
You’ll be expected to prioritize safe driving and to maintain a clean driving record in accordance to Carvana’s CMV Driver Qualification policy. Consistent, safe driving is crucial to this role!
You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system. Again, don’t worry, we’ll train you on the paperwork, however you do need a natural eye for detail!
You’ll also be a team player by assisting other team members with various tasks as necessary.
Like we mentioned, the Customer Advocate role is a unique combination of a few different things. So there likely will be other duties assigned too.
A QUALIFYING CANDIDATE MUST HAVE…
This position requires a sense of humor and a passion for the customer experience. We are looking for someone who is goal-oriented, enthusiastic, energetic and self-motivated. Required knowledge, skills and abilities include:
High School Diploma or equivalent, Bachelor’s Degree is preferred
Must be 21 years of age or older
Must have a valid Driver’s License with a clean driving record for the past 5 years
2+ years of customer facing experience with a passion for creating memorable customer experiences
Is a team player and has an understanding of the value of teamwork and how teams work
Has a heightened sense of urgency, a strong attention to detail and is able to communicate our customer offerings in a clear and consistent manner
Possess the energy and drive to accomplish goals, meet deadlines and find solutions
Interest in working hard, being challenged in a fast-paced environment, and having fun while doing it
Ability to pass a DOT physical, drug screen, and background check
Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (Process will be sponsored by Carvana)
Illinois, Michigan and Louisiana employees must obtain a Chauffeur's license within the first two weeks of employment. (Process will be sponsored by Carvana.)
WHAT YOU CAN EXPECT IN RETURN:
Full-Time Hourly Position
Medical, Dental, and Vision benefits
401K with company match
Access to opportunities to expand your skill set and share your knowledge with others across the organization
Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
WORK ENVIRONMENT This job operates in both indoor and outdoor conditions for extended amounts of time and may be exposed to inclement/extreme weather. We would never have employees work in extremely unsafe conditions (like a Sharknado), but you may get a tad toasty or wet from time to time. Likewise, some markets will require deliveries to be made in snow.
WORK REQUIREMENTS/PHYSICAL DEMANDS The work requirements and physical demands here are representative of those that must be met to successfully perform the essential functions of this job.
The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English.
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Requires the grasping, carrying, lifting, pushing and pulling of items of 50lbs.
Frequent driving requires excellent visual activity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions.
All applicants must pass a Department of Transportation screening process.
Hiring is contingent on passing a complete background check and drug screening.
Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
This role is not eligible for visa sponsorship.
ABOUT CARVANA….
At Carvana, we sell cars, but we’re not salespeople. Since 2013, we’ve been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that’s $Trillion with a “T”).
With the ability to search thousands of vehicles from our expansive inventory, to high-resolution 360° photographs of our vehicles’ interior and exterior, to real-time financing and the ability to complete contracts without visiting the back room of a dealership, we provide a seamless, online car buying experience for consumers that can be completed from their desktop or mobile device. All our vehicles are inspected and reconditioned based on our 150-point certification checklist and come with a 7-day return policy. We also operate our own logistics network to deliver cars to customers as soon as the next day, as well as offer customer pick-up at our state-of-the-art Car Vending Machine locations (yes, you read that right). By putting customer satisfaction at the core of our business, we’ve built a no-pressure, no-haggle online car buying experience that save our customers time and money.
For more information on Carvana, take a look at our company introduction video .
WORKING AT CARVANA YOU WILL NOTICE THAT...
You'll need to be a great communicator, a brand ambassador, and possess the know how to get the job done.
We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once.
In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day. In our down time we have ping pong and corn hole (or “bags,” depending on where you’re from) tournaments. However, the pace is pretty quick around here, so you'll need to be prepared to keep up.
JOB DESCRIPTION
The Customer Advocate role is a unique combination of a few different things but long story short, you’ll be the face of Carvana. Since Carvana’s purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face! You’ll have the freedom to go above and beyond to ensure our customers have an experience that doesn’t suck and is completely one of a kind.
JOB LOCATION
Gaithersburg, MD
SPECIFICALLY, YOUR RESPONSIBILITIES WILL INCLUDE:
Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you’ll pretty much be a real-life Santa Claus on a daily basis!
A major part of this job is driving a kick-ass single-car hauler to get the customer’s purchase delivered straight to their front door. You don’t need a commercial driver’s license to drive the hauler and don’t worry, with a little training, you’ll realize driving the hauler is a piece of cake.
Not only will you be driving that kick-ass car hauler, but you will also be loading and unloading the customer’s vehicle on and off of it (it’s a quick and easy process, but it does require getting a little physical) and inspecting the car-hauler to ensure the vehicle maintains good maintenance and safe driving conditions.
You’ll be expected to prioritize safe driving and to maintain a clean driving record in accordance to Carvana’s CMV Driver Qualification policy. Consistent, safe driving is crucial to this role!
You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system. Again, don’t worry, we’ll train you on the paperwork, however you do need a natural eye for detail!
You’ll also be a team player by assisting other team members with various tasks as necessary.
Like we mentioned, the Customer Advocate role is a unique combination of a few different things. So there likely will be other duties assigned too.
A QUALIFYING CANDIDATE MUST HAVE…
This position requires a sense of humor and a passion for the customer experience. We are looking for someone who is goal-oriented, enthusiastic, energetic and self-motivated. Required knowledge, skills and abilities include:
High School Diploma or equivalent, Bachelor’s Degree is preferred
Must be 21 years of age or older
Must have a valid Driver’s License with a clean driving record for the past 5 years
2+ years of customer facing experience with a passion for creating memorable customer experiences
Is a team player and has an understanding of the value of teamwork and how teams work
Has a heightened sense of urgency, a strong attention to detail and is able to communicate our customer offerings in a clear and consistent manner
Possess the energy and drive to accomplish goals, meet deadlines and find solutions
Interest in working hard, being challenged in a fast-paced environment, and having fun while doing it
Ability to pass a DOT physical, drug screen, and background check
Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (Process will be sponsored by Carvana)
Illinois, Michigan and Louisiana employees must obtain a Chauffeur's license within the first two weeks of employment. (Process will be sponsored by Carvana.)
WHAT YOU CAN EXPECT IN RETURN:
Full-Time Hourly Position
Medical, Dental, and Vision benefits
401K with company match
Access to opportunities to expand your skill set and share your knowledge with others across the organization
Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
WORK ENVIRONMENT This job operates in both indoor and outdoor conditions for extended amounts of time and may be exposed to inclement/extreme weather. We would never have employees work in extremely unsafe conditions (like a Sharknado), but you may get a tad toasty or wet from time to time. Likewise, some markets will require deliveries to be made in snow.
WORK REQUIREMENTS/PHYSICAL DEMANDS The work requirements and physical demands here are representative of those that must be met to successfully perform the essential functions of this job.
The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English.
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Requires the grasping, carrying, lifting, pushing and pulling of items of 50lbs.
Frequent driving requires excellent visual activity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions.
All applicants must pass a Department of Transportation screening process.
Hiring is contingent on passing a complete background check and drug screening.
Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
This role is not eligible for visa sponsorship.
Oct 21, 2019
Full time
ABOUT CARVANA….
At Carvana, we sell cars, but we’re not salespeople. Since 2013, we’ve been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that’s $Trillion with a “T”).
With the ability to search thousands of vehicles from our expansive inventory, to high-resolution 360° photographs of our vehicles’ interior and exterior, to real-time financing and the ability to complete contracts without visiting the back room of a dealership, we provide a seamless, online car buying experience for consumers that can be completed from their desktop or mobile device. All our vehicles are inspected and reconditioned based on our 150-point certification checklist and come with a 7-day return policy. We also operate our own logistics network to deliver cars to customers as soon as the next day, as well as offer customer pick-up at our state-of-the-art Car Vending Machine locations (yes, you read that right). By putting customer satisfaction at the core of our business, we’ve built a no-pressure, no-haggle online car buying experience that save our customers time and money.
For more information on Carvana, take a look at our company introduction video .
WORKING AT CARVANA YOU WILL NOTICE THAT...
You'll need to be a great communicator, a brand ambassador, and possess the know how to get the job done.
We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once.
In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day. In our down time we have ping pong and corn hole (or “bags,” depending on where you’re from) tournaments. However, the pace is pretty quick around here, so you'll need to be prepared to keep up.
JOB DESCRIPTION
The Customer Advocate role is a unique combination of a few different things but long story short, you’ll be the face of Carvana. Since Carvana’s purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face! You’ll have the freedom to go above and beyond to ensure our customers have an experience that doesn’t suck and is completely one of a kind.
JOB LOCATION
Gaithersburg, MD
SPECIFICALLY, YOUR RESPONSIBILITIES WILL INCLUDE:
Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you’ll pretty much be a real-life Santa Claus on a daily basis!
A major part of this job is driving a kick-ass single-car hauler to get the customer’s purchase delivered straight to their front door. You don’t need a commercial driver’s license to drive the hauler and don’t worry, with a little training, you’ll realize driving the hauler is a piece of cake.
Not only will you be driving that kick-ass car hauler, but you will also be loading and unloading the customer’s vehicle on and off of it (it’s a quick and easy process, but it does require getting a little physical) and inspecting the car-hauler to ensure the vehicle maintains good maintenance and safe driving conditions.
You’ll be expected to prioritize safe driving and to maintain a clean driving record in accordance to Carvana’s CMV Driver Qualification policy. Consistent, safe driving is crucial to this role!
You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system. Again, don’t worry, we’ll train you on the paperwork, however you do need a natural eye for detail!
You’ll also be a team player by assisting other team members with various tasks as necessary.
Like we mentioned, the Customer Advocate role is a unique combination of a few different things. So there likely will be other duties assigned too.
A QUALIFYING CANDIDATE MUST HAVE…
This position requires a sense of humor and a passion for the customer experience. We are looking for someone who is goal-oriented, enthusiastic, energetic and self-motivated. Required knowledge, skills and abilities include:
High School Diploma or equivalent, Bachelor’s Degree is preferred
Must be 21 years of age or older
Must have a valid Driver’s License with a clean driving record for the past 5 years
2+ years of customer facing experience with a passion for creating memorable customer experiences
Is a team player and has an understanding of the value of teamwork and how teams work
Has a heightened sense of urgency, a strong attention to detail and is able to communicate our customer offerings in a clear and consistent manner
Possess the energy and drive to accomplish goals, meet deadlines and find solutions
Interest in working hard, being challenged in a fast-paced environment, and having fun while doing it
Ability to pass a DOT physical, drug screen, and background check
Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (Process will be sponsored by Carvana)
Illinois, Michigan and Louisiana employees must obtain a Chauffeur's license within the first two weeks of employment. (Process will be sponsored by Carvana.)
WHAT YOU CAN EXPECT IN RETURN:
Full-Time Hourly Position
Medical, Dental, and Vision benefits
401K with company match
Access to opportunities to expand your skill set and share your knowledge with others across the organization
Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
WORK ENVIRONMENT This job operates in both indoor and outdoor conditions for extended amounts of time and may be exposed to inclement/extreme weather. We would never have employees work in extremely unsafe conditions (like a Sharknado), but you may get a tad toasty or wet from time to time. Likewise, some markets will require deliveries to be made in snow.
WORK REQUIREMENTS/PHYSICAL DEMANDS The work requirements and physical demands here are representative of those that must be met to successfully perform the essential functions of this job.
The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English.
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Requires the grasping, carrying, lifting, pushing and pulling of items of 50lbs.
Frequent driving requires excellent visual activity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions.
All applicants must pass a Department of Transportation screening process.
Hiring is contingent on passing a complete background check and drug screening.
Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
This role is not eligible for visa sponsorship.
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