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*Careers Begin Here* If you are looking for a career with a lot of opportunity for growth and development this is it! Job Corps is a no-cost education and career technical training program administered by the U.S. Department of Labor that helps young people ages 16 to 24 improve the quality of their lives through career technical and academic training, located just outside the beautiful city of Albany, NY. At Glenmont Job Corps Center, we support the Job Corps program’s mission to teach eligible young people the skills they need to become employable, independent and place them in meaningful jobs or further education. Glenmont Job Corps is currently seeking a candidate to fill the role of   Security Guard . The ideal candidate would bring energy and enthusiasm to the overall Center, as well as a desire to be part of educating and empowering today's youth. POSITION SUMMARY: Provide a safe and secure living and working environment for students and staff. Assists in the investigation of accidents and incidents with the goal of resolution and reduction of future occurrences. QUALIFICATIONS & EXPERIENCE: High School Diploma or equivalent required. Advanced degrees preferred. Prefer Job Corps or related program experience. Must possess a valid in-State Driver’s License and meet Company insurability requirements. Physical requirements include sitting, standing, climbing, walking, lifting, pulling and/or pushing, carrying, reaching, stooping and crouching. Demonstrates the ability to lift 40 pounds and /or the ability to assess the lift load in order to ask for necessary assistance. RESPONSIBILITIES: •Follows all integrity guidelines and procedures and ensures no manipulation of student data. •Works with Residential Living Recreation and Safety and Security staff to ensure effective supervision of the student population. Provides supervision and coverage on dorms, at the Welcome Center/Security Gate, in Recreation, on the grounds and other areas as needed and directed. •Assists Safety & Security Department to maintain a safe and secure Center environment. •Investigates all accidents/incidents under the direction of management and prepares required reports, recommending corrective action. •Conducts routine safety inspections and assessments of all Center equipment and facilities to identify potential safety and security hazards. •Enforces occupational safety and health regulations and standards. •Conducts and documents incident and accident investigations per established timelines and requirements. •Conducts routine Center-wide security tours and assists with monitoring and supervision of students. •Responds to emergency situations and requests. •Responsible for Center security, visitor control and student accountability. •May assist dorm staff in conducting dorm inspections and searches for contraband. •Maintains the security and cleanliness of Center facilities and property. •May provide residential, recreation and transportation assistance as required. •Produces quality work and completes assignments in a thorough, timely and accurate manner. •Maintains appropriate personal attendance, accountability and work productivity standards. •Plans, prioritizes and organizes assignments to meet established goals and deadlines. •Understands and applies job knowledge to effectively complete all required job responsibilities. Proactively maintains the skills required to perform job duties. •Mentors, monitors and models the Career Success Standards as required by the PRH. Provides high-quality supervision and management for the student population. Takes swift and appropriate action and positively influences student behavior. Shows respect and courtesy to students and holds them accountable for their actions and behavior. •Provides quality programs and services for students and ensures that quality is maintained and student needs are met. Pursues improvement and enhancement of programs and services. •Exchanges ideas and information, both orally and in writing, in a clear and concise manner and contributes meaningfully to group efforts by offering relevant ideas and knowledge. Provides quality and timely information to DOL/Company when requested. •Effectively articulates thoughts and ideas. Identifies problems, analyzes causes and evaluates appropriate solutions prior to taking or recommending actions. Follows up to ensure prompt/appropriate action is taken and that problems are in fact corrected. •Works in partnership with staff from all Departments to ensure effective supervision and services are provided to students. •Accepts direction and supervision from the Center Director/Center Duty Officer/Shift Manager to include assignments to temporarily perform job responsibilities of other departments and positions. •Other duties as assigned. Adams and Associates, Inc. is a 100% employee owned company subcontracted to run Job Corps Centers under the guidance of the DOL. EOE This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability. *Glenmont Job Corps is not on a bus line* Job Types: Full-time, Part-time & Temporary

Customer Service Representative - High Volume Call Center CSR - Full Time! Join the LEN THE PLUMBER TEAM!!! We are currently searching for a highly-talented Customer Service Representative in our downtown Baltimore headquarters! Are you someone that provides service with a smile? Do you enjoy working with people and building rapport? Are you looking for a job with a growing company with lots of opportunity for advancement? Then come join our team! A successful local service company is looking for friendly and enthusiastic Customer Service Representatives (CSR) to convert incoming service requests into booked appointments for field technicians. This position is the first line of communication with existing and new customers and serves a key role in establishing and building customer relationships and providing a positive impression of the company and the services provided. This position also serves a key role in working with all departments within the company to ensure that each customer request is handled satisfactorily and to completion. This full-time position requires schedule flexibility and includes some pre-scheduled night and weekend shift work. Responsibilities: Quickly and efficiently answer and handle a volume of customer calls each day Conveys a positive impression of the company while establishing and building long-term customer relationships Successfully converts customer requests (calls and internet) for service into booked appointments that meet or exceed the customer’s expectations Correctly addresses customer needs by quickly identifying the need, best path to resolution, and taking action Accurately collects and enters all necessary customer information into the service database Communicates effectively and collaborates with all internal departments to satisfy customer needs Follows up with customers to ensure completion of and overall satisfaction with service provided Contributes to the department and company success by meeting and exceeding all performance objectives Maintains proficiency of performance by staying current on all updates process changes Proactively identify areas for process change to improve customer-handling procedures Skills Required: A positive, friendly, and helpful demeanor Superior communications (oral, written, and over the phone) A self-starter who will thrive working independently and on a team Good listener, empathetic, and customer focused Problem solving with the ability to prioritize Organized Ability to multi-task with attention to detail Proficiency with computers, especially Microsoft Office software Sales experience a plus Educational Background:   High School Diploma required, Associates and College degrees preferred Benefits:   Competitive Healthcare and 401k Plan Knowledge Of: Delivering exceptional customer service through inbound, outbound calling and email. Selling principles Basic Business Math and Calculations Microsoft Office Word, Excel and Outlook General office practices and procedures Basic methods and practices of financial and general record keeping Telephone sales experience in a Service environment highly preferred Benefits Include: Low $$ Deductible Health, Dental, Vision Insurance Short Term and Long Term Disability Term Life Company Matched 401k Up to 3 Weeks of Paid Vacation Team building/company sponsored family events