ACTS Airport Services
Minneapolis−Saint Paul International Airport (MSP), Minnesota, USA
ACTS Airport Services is a part of ICTS Europe, a global aviation security solutions organization with over 16,000 aviation security professionals operating in 23 countries. ACTS specializes in the provision of aviation security and customer experience solutions and is one of the leading providers of aviation security and customer experience services in the United States.
Aviation Security Officers are an integral part of ensuring our nation’s air transportation network is secured. ACTS’ aviation security officers are committed to delivering our mission “to be the most trusted aviation security provider in the United States” and are responsible for the safety and security of the airports they protect.
ACTS has immediate fulltime openings for Aviation Security Officers in Minneapolis. ACTS offers competitive wages and benefits, including medical, dental and vision insurance, 401(k) with company match, and paid vacations and holidays. Apply today to join the global leader in aviation security.
Essential Functions:
Aviation Security Officers may be asked to perform many essential functions at the airport where they work, although not an exhaustive list, these are a few of them:
Control access to restricted areas of airport, only allowing access to authorized individuals
Screen and log persons and/or vehicles accessing restricted areas
Control access and conduct vehicle inspections at perimeter access points to the Airport’s secured areas
Conducted vehicle inspections at entries into non-secure areas deemed vulnerable
Conduct screening of employees, vendors, visitors and belongings utilizing x-ray machines, hand wands, and/or magnetometers
Conduct random employee/vendor screening and visual inspection of belongings
Access control at employee checkpoints
Monitor and secure exit lanes from sterile area to public area of airport
Monitoring and controlling curbside traffic, including pedestrian management
Interior terminal, parking lot and/or perimeter airfield patrols
Provide escorts and security for construction of runways, taxiways and terminals/concourses
Issuing temporary badges to visitors
Monitor airfield permits
CCTV and alarm systems monitoring and response
Respond to incidents and emergencies
Security presence and controlling access for Federal Inspection Stations
Escort international passengers to Customs & Border Patrol
Provide passenger assistance
Additional Responsibilities:
Prepare Incident/Occurrence Reports for any incident or event that directly involves customer complaints/concerns, safety/security or operational issues/events;
Officers report safety concerns, security breaches and unusual circumstances both verbally and in writing.
Handle security issues or emergency situations appropriately.
Fully embrace security/safety training programs to enhance their ability to advance in their careers.
Participate in industry specific security/safety training programs to offer our clients the best trained officers at their airports.
Be aware of and familiar with the airport-specific operations performance manual and post orders.
Position Requirements
Education and Experience
Must have a high school diploma or GED
Must have at least two (2) years verifiable previous contract security, military or law enforcement experience.
Qualifications
Must be at least 21 years of age or older.
Able to provide proof of ability to work in the United States
Valid driver's license and clean driving record necessary for some positions
Must be able to pass a Security Threat Assessment as administered by the Transportation Security Administration;
Must be able to pass a Criminal History Record Check as required by the Transportation Security Administration
Must be able to meet and continue to meet any applicable state, county and municipal licensing and permit requirements for Aviation Security Officers
Skills and Abilities
Proficiency in reading, writing and speaking English and ability to communicate effectively both orally and in writing for the purpose of public interaction and report writing.
Outstanding interpersonal and communications skills required.
Ability to maintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing tardiness.
Ability to providing quality customer service.
Ability to handle typical and crisis situations efficiently and effectively at client site.
Ability to perform essential functions of the position thus must be physically capable of standing or walking an entire shift, able to lift a 25lb fire extinguisher, capable of lifting a child or assist the lifting of handicapped individuals.
Demonstrated Competencies to be Successful in the Position:
Security Mindset – take pride in keeping the skies safe and the flights secure
Trust - keeping promises and speaking the truth.
Customer Focused - the willingness to listen and the duty to act – promptly and appropriately.
Team Spirit - integrity, experience, collaboration and open communication.
Innovation – creativity, seeking new ideas, continuous improvement though anticipating change and adapting to it.
Nov 19, 2019
Full time
ACTS Airport Services is a part of ICTS Europe, a global aviation security solutions organization with over 16,000 aviation security professionals operating in 23 countries. ACTS specializes in the provision of aviation security and customer experience solutions and is one of the leading providers of aviation security and customer experience services in the United States.
Aviation Security Officers are an integral part of ensuring our nation’s air transportation network is secured. ACTS’ aviation security officers are committed to delivering our mission “to be the most trusted aviation security provider in the United States” and are responsible for the safety and security of the airports they protect.
ACTS has immediate fulltime openings for Aviation Security Officers in Minneapolis. ACTS offers competitive wages and benefits, including medical, dental and vision insurance, 401(k) with company match, and paid vacations and holidays. Apply today to join the global leader in aviation security.
Essential Functions:
Aviation Security Officers may be asked to perform many essential functions at the airport where they work, although not an exhaustive list, these are a few of them:
Control access to restricted areas of airport, only allowing access to authorized individuals
Screen and log persons and/or vehicles accessing restricted areas
Control access and conduct vehicle inspections at perimeter access points to the Airport’s secured areas
Conducted vehicle inspections at entries into non-secure areas deemed vulnerable
Conduct screening of employees, vendors, visitors and belongings utilizing x-ray machines, hand wands, and/or magnetometers
Conduct random employee/vendor screening and visual inspection of belongings
Access control at employee checkpoints
Monitor and secure exit lanes from sterile area to public area of airport
Monitoring and controlling curbside traffic, including pedestrian management
Interior terminal, parking lot and/or perimeter airfield patrols
Provide escorts and security for construction of runways, taxiways and terminals/concourses
Issuing temporary badges to visitors
Monitor airfield permits
CCTV and alarm systems monitoring and response
Respond to incidents and emergencies
Security presence and controlling access for Federal Inspection Stations
Escort international passengers to Customs & Border Patrol
Provide passenger assistance
Additional Responsibilities:
Prepare Incident/Occurrence Reports for any incident or event that directly involves customer complaints/concerns, safety/security or operational issues/events;
Officers report safety concerns, security breaches and unusual circumstances both verbally and in writing.
Handle security issues or emergency situations appropriately.
Fully embrace security/safety training programs to enhance their ability to advance in their careers.
Participate in industry specific security/safety training programs to offer our clients the best trained officers at their airports.
Be aware of and familiar with the airport-specific operations performance manual and post orders.
Position Requirements
Education and Experience
Must have a high school diploma or GED
Must have at least two (2) years verifiable previous contract security, military or law enforcement experience.
Qualifications
Must be at least 21 years of age or older.
Able to provide proof of ability to work in the United States
Valid driver's license and clean driving record necessary for some positions
Must be able to pass a Security Threat Assessment as administered by the Transportation Security Administration;
Must be able to pass a Criminal History Record Check as required by the Transportation Security Administration
Must be able to meet and continue to meet any applicable state, county and municipal licensing and permit requirements for Aviation Security Officers
Skills and Abilities
Proficiency in reading, writing and speaking English and ability to communicate effectively both orally and in writing for the purpose of public interaction and report writing.
Outstanding interpersonal and communications skills required.
Ability to maintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing tardiness.
Ability to providing quality customer service.
Ability to handle typical and crisis situations efficiently and effectively at client site.
Ability to perform essential functions of the position thus must be physically capable of standing or walking an entire shift, able to lift a 25lb fire extinguisher, capable of lifting a child or assist the lifting of handicapped individuals.
Demonstrated Competencies to be Successful in the Position:
Security Mindset – take pride in keeping the skies safe and the flights secure
Trust - keeping promises and speaking the truth.
Customer Focused - the willingness to listen and the duty to act – promptly and appropriately.
Team Spirit - integrity, experience, collaboration and open communication.
Innovation – creativity, seeking new ideas, continuous improvement though anticipating change and adapting to it.
ABOUT CARVANA….
At Carvana, we sell cars, but we’re not salespeople. Since 2013, we’ve been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that’s $Trillion with a “T”).
With the ability to search thousands of vehicles from our expansive inventory, to high-resolution 360° photographs of our vehicles’ interior and exterior, to real-time financing and the ability to complete contracts without visiting the back room of a dealership, we provide a seamless, online car buying experience for consumers that can be completed from their desktop or mobile device. All our vehicles are inspected and reconditioned based on our 150-point certification checklist and come with a 7-day return policy. We also operate our own logistics network to deliver cars to customers as soon as the next day, as well as offer customer pick-up at our state-of-the-art Car Vending Machine locations (yes, you read that right). By putting customer satisfaction at the core of our business, we’ve built a no-pressure, no-haggle online car buying experience that save our customers time and money.
For more information on Carvana, take a look at our company introduction video .
WORKING AT CARVANA YOU WILL NOTICE THAT...
You'll need to be a great communicator, a brand ambassador, and possess the know how to get the job done.
We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once.
In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day. In our down time we have ping pong and corn hole (or “bags,” depending on where you’re from) tournaments. However, the pace is pretty quick around here, so you'll need to be prepared to keep up.
JOB DESCRIPTION
The Customer Advocate role is a unique combination of a few different things but long story short, you’ll be the face of Carvana. Since Carvana’s purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face! You’ll have the freedom to go above and beyond to ensure our customers have an experience that doesn’t suck and is completely one of a kind.
JOB LOCATION
Gaithersburg, MD
SPECIFICALLY, YOUR RESPONSIBILITIES WILL INCLUDE:
Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you’ll pretty much be a real-life Santa Claus on a daily basis!
A major part of this job is driving a kick-ass single-car hauler to get the customer’s purchase delivered straight to their front door. You don’t need a commercial driver’s license to drive the hauler and don’t worry, with a little training, you’ll realize driving the hauler is a piece of cake.
Not only will you be driving that kick-ass car hauler, but you will also be loading and unloading the customer’s vehicle on and off of it (it’s a quick and easy process, but it does require getting a little physical) and inspecting the car-hauler to ensure the vehicle maintains good maintenance and safe driving conditions.
You’ll be expected to prioritize safe driving and to maintain a clean driving record in accordance to Carvana’s CMV Driver Qualification policy. Consistent, safe driving is crucial to this role!
You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system. Again, don’t worry, we’ll train you on the paperwork, however you do need a natural eye for detail!
You’ll also be a team player by assisting other team members with various tasks as necessary.
Like we mentioned, the Customer Advocate role is a unique combination of a few different things. So there likely will be other duties assigned too.
A QUALIFYING CANDIDATE MUST HAVE…
This position requires a sense of humor and a passion for the customer experience. We are looking for someone who is goal-oriented, enthusiastic, energetic and self-motivated. Required knowledge, skills and abilities include:
High School Diploma or equivalent, Bachelor’s Degree is preferred
Must be 21 years of age or older
Must have a valid Driver’s License with a clean driving record for the past 5 years
2+ years of customer facing experience with a passion for creating memorable customer experiences
Is a team player and has an understanding of the value of teamwork and how teams work
Has a heightened sense of urgency, a strong attention to detail and is able to communicate our customer offerings in a clear and consistent manner
Possess the energy and drive to accomplish goals, meet deadlines and find solutions
Interest in working hard, being challenged in a fast-paced environment, and having fun while doing it
Ability to pass a DOT physical, drug screen, and background check
Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (Process will be sponsored by Carvana)
Illinois, Michigan and Louisiana employees must obtain a Chauffeur's license within the first two weeks of employment. (Process will be sponsored by Carvana.)
WHAT YOU CAN EXPECT IN RETURN:
Full-Time Hourly Position
Medical, Dental, and Vision benefits
401K with company match
Access to opportunities to expand your skill set and share your knowledge with others across the organization
Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
WORK ENVIRONMENT This job operates in both indoor and outdoor conditions for extended amounts of time and may be exposed to inclement/extreme weather. We would never have employees work in extremely unsafe conditions (like a Sharknado), but you may get a tad toasty or wet from time to time. Likewise, some markets will require deliveries to be made in snow.
WORK REQUIREMENTS/PHYSICAL DEMANDS The work requirements and physical demands here are representative of those that must be met to successfully perform the essential functions of this job.
The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English.
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Requires the grasping, carrying, lifting, pushing and pulling of items of 50lbs.
Frequent driving requires excellent visual activity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions.
All applicants must pass a Department of Transportation screening process.
Hiring is contingent on passing a complete background check and drug screening.
Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
This role is not eligible for visa sponsorship.
Oct 21, 2019
Full time
ABOUT CARVANA….
At Carvana, we sell cars, but we’re not salespeople. Since 2013, we’ve been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that’s $Trillion with a “T”).
With the ability to search thousands of vehicles from our expansive inventory, to high-resolution 360° photographs of our vehicles’ interior and exterior, to real-time financing and the ability to complete contracts without visiting the back room of a dealership, we provide a seamless, online car buying experience for consumers that can be completed from their desktop or mobile device. All our vehicles are inspected and reconditioned based on our 150-point certification checklist and come with a 7-day return policy. We also operate our own logistics network to deliver cars to customers as soon as the next day, as well as offer customer pick-up at our state-of-the-art Car Vending Machine locations (yes, you read that right). By putting customer satisfaction at the core of our business, we’ve built a no-pressure, no-haggle online car buying experience that save our customers time and money.
For more information on Carvana, take a look at our company introduction video .
WORKING AT CARVANA YOU WILL NOTICE THAT...
You'll need to be a great communicator, a brand ambassador, and possess the know how to get the job done.
We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once.
In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day. In our down time we have ping pong and corn hole (or “bags,” depending on where you’re from) tournaments. However, the pace is pretty quick around here, so you'll need to be prepared to keep up.
JOB DESCRIPTION
The Customer Advocate role is a unique combination of a few different things but long story short, you’ll be the face of Carvana. Since Carvana’s purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face! You’ll have the freedom to go above and beyond to ensure our customers have an experience that doesn’t suck and is completely one of a kind.
JOB LOCATION
Gaithersburg, MD
SPECIFICALLY, YOUR RESPONSIBILITIES WILL INCLUDE:
Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you’ll pretty much be a real-life Santa Claus on a daily basis!
A major part of this job is driving a kick-ass single-car hauler to get the customer’s purchase delivered straight to their front door. You don’t need a commercial driver’s license to drive the hauler and don’t worry, with a little training, you’ll realize driving the hauler is a piece of cake.
Not only will you be driving that kick-ass car hauler, but you will also be loading and unloading the customer’s vehicle on and off of it (it’s a quick and easy process, but it does require getting a little physical) and inspecting the car-hauler to ensure the vehicle maintains good maintenance and safe driving conditions.
You’ll be expected to prioritize safe driving and to maintain a clean driving record in accordance to Carvana’s CMV Driver Qualification policy. Consistent, safe driving is crucial to this role!
You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system. Again, don’t worry, we’ll train you on the paperwork, however you do need a natural eye for detail!
You’ll also be a team player by assisting other team members with various tasks as necessary.
Like we mentioned, the Customer Advocate role is a unique combination of a few different things. So there likely will be other duties assigned too.
A QUALIFYING CANDIDATE MUST HAVE…
This position requires a sense of humor and a passion for the customer experience. We are looking for someone who is goal-oriented, enthusiastic, energetic and self-motivated. Required knowledge, skills and abilities include:
High School Diploma or equivalent, Bachelor’s Degree is preferred
Must be 21 years of age or older
Must have a valid Driver’s License with a clean driving record for the past 5 years
2+ years of customer facing experience with a passion for creating memorable customer experiences
Is a team player and has an understanding of the value of teamwork and how teams work
Has a heightened sense of urgency, a strong attention to detail and is able to communicate our customer offerings in a clear and consistent manner
Possess the energy and drive to accomplish goals, meet deadlines and find solutions
Interest in working hard, being challenged in a fast-paced environment, and having fun while doing it
Ability to pass a DOT physical, drug screen, and background check
Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (Process will be sponsored by Carvana)
Illinois, Michigan and Louisiana employees must obtain a Chauffeur's license within the first two weeks of employment. (Process will be sponsored by Carvana.)
WHAT YOU CAN EXPECT IN RETURN:
Full-Time Hourly Position
Medical, Dental, and Vision benefits
401K with company match
Access to opportunities to expand your skill set and share your knowledge with others across the organization
Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
WORK ENVIRONMENT This job operates in both indoor and outdoor conditions for extended amounts of time and may be exposed to inclement/extreme weather. We would never have employees work in extremely unsafe conditions (like a Sharknado), but you may get a tad toasty or wet from time to time. Likewise, some markets will require deliveries to be made in snow.
WORK REQUIREMENTS/PHYSICAL DEMANDS The work requirements and physical demands here are representative of those that must be met to successfully perform the essential functions of this job.
The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English.
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Requires the grasping, carrying, lifting, pushing and pulling of items of 50lbs.
Frequent driving requires excellent visual activity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions.
All applicants must pass a Department of Transportation screening process.
Hiring is contingent on passing a complete background check and drug screening.
Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
This role is not eligible for visa sponsorship.
ABOUT CARVANA….
At Carvana, we sell cars, but we’re not salespeople. Since 2013, we’ve been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that’s $Trillion with a “T”).
With the ability to search thousands of vehicles from our expansive inventory, to high-resolution 360° photographs of our vehicles’ interior and exterior, to real-time financing and the ability to complete contracts without visiting the back room of a dealership, we provide a seamless, online car buying experience for consumers that can be completed from their desktop or mobile device. All our vehicles are inspected and reconditioned based on our 150-point certification checklist and come with a 7-day return policy. We also operate our own logistics network to deliver cars to customers as soon as the next day, as well as offer customer pick-up at our state-of-the-art Car Vending Machine locations (yes, you read that right). By putting customer satisfaction at the core of our business, we’ve built a no-pressure, no-haggle online car buying experience that save our customers time and money.
For more information on Carvana, take a look at our company introduction video .
WORKING AT CARVANA YOU WILL NOTICE THAT...
You'll need to be a great communicator, a brand ambassador, and possess the know how to get the job done.
We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once.
In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day. In our down time we have ping pong and corn hole (or “bags,” depending on where you’re from) tournaments. However, the pace is pretty quick around here, so you'll need to be prepared to keep up.
JOB DESCRIPTION
The Customer Advocate role is a unique combination of a few different things but long story short, you’ll be the face of Carvana. Since Carvana’s purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face! You’ll have the freedom to go above and beyond to ensure our customers have an experience that doesn’t suck and is completely one of a kind.
JOB LOCATION
Gaithersburg, MD
SPECIFICALLY, YOUR RESPONSIBILITIES WILL INCLUDE:
Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you’ll pretty much be a real-life Santa Claus on a daily basis!
A major part of this job is driving a kick-ass single-car hauler to get the customer’s purchase delivered straight to their front door. You don’t need a commercial driver’s license to drive the hauler and don’t worry, with a little training, you’ll realize driving the hauler is a piece of cake.
Not only will you be driving that kick-ass car hauler, but you will also be loading and unloading the customer’s vehicle on and off of it (it’s a quick and easy process, but it does require getting a little physical) and inspecting the car-hauler to ensure the vehicle maintains good maintenance and safe driving conditions.
You’ll be expected to prioritize safe driving and to maintain a clean driving record in accordance to Carvana’s CMV Driver Qualification policy. Consistent, safe driving is crucial to this role!
You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system. Again, don’t worry, we’ll train you on the paperwork, however you do need a natural eye for detail!
You’ll also be a team player by assisting other team members with various tasks as necessary.
Like we mentioned, the Customer Advocate role is a unique combination of a few different things. So there likely will be other duties assigned too.
A QUALIFYING CANDIDATE MUST HAVE…
This position requires a sense of humor and a passion for the customer experience. We are looking for someone who is goal-oriented, enthusiastic, energetic and self-motivated. Required knowledge, skills and abilities include:
High School Diploma or equivalent, Bachelor’s Degree is preferred
Must be 21 years of age or older
Must have a valid Driver’s License with a clean driving record for the past 5 years
2+ years of customer facing experience with a passion for creating memorable customer experiences
Is a team player and has an understanding of the value of teamwork and how teams work
Has a heightened sense of urgency, a strong attention to detail and is able to communicate our customer offerings in a clear and consistent manner
Possess the energy and drive to accomplish goals, meet deadlines and find solutions
Interest in working hard, being challenged in a fast-paced environment, and having fun while doing it
Ability to pass a DOT physical, drug screen, and background check
Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (Process will be sponsored by Carvana)
Illinois, Michigan and Louisiana employees must obtain a Chauffeur's license within the first two weeks of employment. (Process will be sponsored by Carvana.)
WHAT YOU CAN EXPECT IN RETURN:
Full-Time Hourly Position
Medical, Dental, and Vision benefits
401K with company match
Access to opportunities to expand your skill set and share your knowledge with others across the organization
Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
WORK ENVIRONMENT This job operates in both indoor and outdoor conditions for extended amounts of time and may be exposed to inclement/extreme weather. We would never have employees work in extremely unsafe conditions (like a Sharknado), but you may get a tad toasty or wet from time to time. Likewise, some markets will require deliveries to be made in snow.
WORK REQUIREMENTS/PHYSICAL DEMANDS The work requirements and physical demands here are representative of those that must be met to successfully perform the essential functions of this job.
The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English.
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Requires the grasping, carrying, lifting, pushing and pulling of items of 50lbs.
Frequent driving requires excellent visual activity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions.
All applicants must pass a Department of Transportation screening process.
Hiring is contingent on passing a complete background check and drug screening.
Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
This role is not eligible for visa sponsorship.
Oct 21, 2019
Full time
ABOUT CARVANA….
At Carvana, we sell cars, but we’re not salespeople. Since 2013, we’ve been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that’s $Trillion with a “T”).
With the ability to search thousands of vehicles from our expansive inventory, to high-resolution 360° photographs of our vehicles’ interior and exterior, to real-time financing and the ability to complete contracts without visiting the back room of a dealership, we provide a seamless, online car buying experience for consumers that can be completed from their desktop or mobile device. All our vehicles are inspected and reconditioned based on our 150-point certification checklist and come with a 7-day return policy. We also operate our own logistics network to deliver cars to customers as soon as the next day, as well as offer customer pick-up at our state-of-the-art Car Vending Machine locations (yes, you read that right). By putting customer satisfaction at the core of our business, we’ve built a no-pressure, no-haggle online car buying experience that save our customers time and money.
For more information on Carvana, take a look at our company introduction video .
WORKING AT CARVANA YOU WILL NOTICE THAT...
You'll need to be a great communicator, a brand ambassador, and possess the know how to get the job done.
We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once.
In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day. In our down time we have ping pong and corn hole (or “bags,” depending on where you’re from) tournaments. However, the pace is pretty quick around here, so you'll need to be prepared to keep up.
JOB DESCRIPTION
The Customer Advocate role is a unique combination of a few different things but long story short, you’ll be the face of Carvana. Since Carvana’s purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face! You’ll have the freedom to go above and beyond to ensure our customers have an experience that doesn’t suck and is completely one of a kind.
JOB LOCATION
Gaithersburg, MD
SPECIFICALLY, YOUR RESPONSIBILITIES WILL INCLUDE:
Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you’ll pretty much be a real-life Santa Claus on a daily basis!
A major part of this job is driving a kick-ass single-car hauler to get the customer’s purchase delivered straight to their front door. You don’t need a commercial driver’s license to drive the hauler and don’t worry, with a little training, you’ll realize driving the hauler is a piece of cake.
Not only will you be driving that kick-ass car hauler, but you will also be loading and unloading the customer’s vehicle on and off of it (it’s a quick and easy process, but it does require getting a little physical) and inspecting the car-hauler to ensure the vehicle maintains good maintenance and safe driving conditions.
You’ll be expected to prioritize safe driving and to maintain a clean driving record in accordance to Carvana’s CMV Driver Qualification policy. Consistent, safe driving is crucial to this role!
You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system. Again, don’t worry, we’ll train you on the paperwork, however you do need a natural eye for detail!
You’ll also be a team player by assisting other team members with various tasks as necessary.
Like we mentioned, the Customer Advocate role is a unique combination of a few different things. So there likely will be other duties assigned too.
A QUALIFYING CANDIDATE MUST HAVE…
This position requires a sense of humor and a passion for the customer experience. We are looking for someone who is goal-oriented, enthusiastic, energetic and self-motivated. Required knowledge, skills and abilities include:
High School Diploma or equivalent, Bachelor’s Degree is preferred
Must be 21 years of age or older
Must have a valid Driver’s License with a clean driving record for the past 5 years
2+ years of customer facing experience with a passion for creating memorable customer experiences
Is a team player and has an understanding of the value of teamwork and how teams work
Has a heightened sense of urgency, a strong attention to detail and is able to communicate our customer offerings in a clear and consistent manner
Possess the energy and drive to accomplish goals, meet deadlines and find solutions
Interest in working hard, being challenged in a fast-paced environment, and having fun while doing it
Ability to pass a DOT physical, drug screen, and background check
Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (Process will be sponsored by Carvana)
Illinois, Michigan and Louisiana employees must obtain a Chauffeur's license within the first two weeks of employment. (Process will be sponsored by Carvana.)
WHAT YOU CAN EXPECT IN RETURN:
Full-Time Hourly Position
Medical, Dental, and Vision benefits
401K with company match
Access to opportunities to expand your skill set and share your knowledge with others across the organization
Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
WORK ENVIRONMENT This job operates in both indoor and outdoor conditions for extended amounts of time and may be exposed to inclement/extreme weather. We would never have employees work in extremely unsafe conditions (like a Sharknado), but you may get a tad toasty or wet from time to time. Likewise, some markets will require deliveries to be made in snow.
WORK REQUIREMENTS/PHYSICAL DEMANDS The work requirements and physical demands here are representative of those that must be met to successfully perform the essential functions of this job.
The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English.
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Requires the grasping, carrying, lifting, pushing and pulling of items of 50lbs.
Frequent driving requires excellent visual activity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions.
All applicants must pass a Department of Transportation screening process.
Hiring is contingent on passing a complete background check and drug screening.
Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
This role is not eligible for visa sponsorship.
ACTS Airport Services
Remote (Cincinnati/Northern Kentucky International Airport (CVG), Terminal Drive, Hebron, KY, USA)
ACTS Airport Services is a part of ICTS Europe, a global aviation security solutions organization with over 16,000 aviation security professionals operating in 23 countries. ACTS specializes in the provision of aviation security and customer experience solutions and is one of the leading providers of aviation security and customer experience services in the United States.
Aviation security programs are an integral part of ensuring our nation’s air transportation network is secured. ACTS’ aviation security teams are committed to delivering our mission “to be the most trusted aviation security provider in the United States” and are responsible for the safety and security of the airports they protect.
The Supervisory Team reports to the Contract Manager and is responsible for the oversight, supervision, direction and support of the front-line security guard team. Supervisors are responsible for proactively supporting the contract to ensure effective and efficient operations and deliver service excellence through the daily leadership and supervision of their team. This is attained through oversight of the daily work, adjusting priorities and resource allocations as necessary and ensuring the team's adherence to established performance standards and protocols. Supervisors are also responsible for assisting the Contract Manager with staffing and scheduling.
Dedicated Supervisors are on site during operational hours and will be responsible for the supervision, monitoring and coordination of all individuals and activities within under their supervision and for responding to and addressing any problems or issues experienced during their shift.
Essential Functions:
Provides daily direction and communication to security guards; schedules and controls resources and work arrangements to ensure an efficient and effective operation within established service level performance and quality standards;
Guides, coordinates and controls the activities and work practices of their team to ensure maximum performance and efficiency. Responsible for applying policies and procedures, evaluating the quality of work, organizing team, maintaining work standards and for identifying and resolving service issues;
Continually monitors and evaluates the operation and coordinates the adjustment of resources or employee assignments to address changing/fluctuating demands and ensure a successful "Day of" operation.
Must have thorough knowledge of all post orders/standard operating procedures as outlined in the customer contract.
Conduct inspections of designated posts as per schedule and provide documentation required by Contract Manager.
Provide site-specific training to new security guards utilizing an approved training plan and the operational procedures.
Ensures all systems, tools/equipment and supplies needed by security team are available and in good working condition; Inspect, report problems & help maintain/deliver equipment (radios, cell phones, uniforms, vehicles);
Transport security guards to post when necessary
Assist with patrolling airport property and serving as a general security presence and visible deterrent to crime and rule infractions; detect suspicious activities and watch for criminal acts or rule infractions at or near assigned post which may be a threat to the facility, client or employees.
Report all incidents, accidents or medical emergencies.
Respond to emergencies, such as medical and bomb threats; and to alarms, such as fire and intrusion.
Assists in the provision of Emergency/IRROP response activities as required;
Supports and assists Administrative Manager by:
Preparation of Daily Shift Reports as well as incident/event occurrence reports;
Coordinating daily work/activity plans and making required adjustments
AREAS OF PERFORMANCE MEASUREMENT:
Leadership
Trains, coaches, develops and supports direct reports and front-line staff
Provides effective and inspiring leadership, that creates a shared vision and works cross-organizationally to achieve exceptional customer service and operational excellence every day;
Knowledge
Develops and maintains a comprehensive working level knowledge of operations relative to regulations and customer requirements related to the delivery of security services
Maintains an up-to-date knowledge and awareness of airport activities, initiatives and services
Aptitude
Critical thinker with an improvement mindset and a bias for action
Knows and understand the business from a "Day of" perspective
Continuously seeks opportunities to improve processes and procedures
Customer Service/Public Relations
High degree of proficiency with respect to customer service
Establishes trust, respect and credibility within the airport community
Conduct & Preparedness
Delivers on commitments and demonstrates a high level of integrity in all aspects of job performance
Proactive anticipates and responds to customer needs
Role Model - exhibits a professional, courteous and positive manner at all times
Adaptable adjusts quickly to changing scenarios
Prioritizes when faced with multiple demands/changes simultaneously
Exhibits an understanding of and delivers the company and client behavior and values
Continually looks for learning opportunities in every-day activities
Performance
Consistently accomplishes goals, delivers results and meets/exceeds expectations.
Monitors and maintains operations and proactively addresses issues and changing priorities to ensure a successful "Day of" operation
Works with a sense of urgency
Communication and Compliance
Demonstrates effective written and verbal communication skills
Demonstrates strong public relations/customer service skills
Complies with preparation of all required reports
Communicates instructions and operational information to front line staff
Complies with all company/client policies as well as Government Regulations/Standards compliance with all company and client policies
POSITION REQUIREMENTS
Education and Experience
Must have a high school diploma or GED
Previous contract security, military or law enforcement experience preferred
Qualifications
Must be at least 21 years of age or older.
Able to provide proof of ability to work in the United States
Valid driver's license and clean driving record necessary for some positions
Must be able to pass a Security Threat Assessment as administered by the Transportation Security Administration;
Must be able to pass a Criminal History Record Check as required by the Transportation Security Administration
Must be able to meet and continue to meet any applicable state, county and municipal licensing and permit requirements for Aviation Security Guards
Able to work a rotating shift schedule, including nights, weekends and statutory holidays
Skills, Abilities and Personal Suitability
Superior communication skills (oral and written).
Excellent interpersonal, customer service and conflict resolution skills with an unrelenting commitment and passion to customer service excellence
Excellent team leader and team player with ability to motivate, coach/mentor, engage and train employees
Competent in basic computer skills in MS Office applications Email, MS Word
Technically adept at using technology and experienced in working with automated processes
Highly organized, resourceful, results driven, detail oriented
Thrives in a fast-paced, agile and collaborative environment
Adaptable/flexible with the ability to work under constraints/pressure and quickly respond to changing/fluctuating priorities through-out the day
Demonstrated ability to facilitate, negotiate, influence and collaborate
Strong time management, problem solving and decision making skills combined with a sense of urgency to deliver operational and customer service excellence
Innovative and continuous improvement mindset
Demonstrates a high level of honesty and integrity and exhibits a professional, positive and courteous manner at all times.
Demonstrated Competencies to be Successful in the Position:
Security Mindset – take pride in keeping the skies safe and the flights secure
Trust - keeping promises and speaking the truth.
Customer Focused - the willingness to listen and the duty to act – promptly and appropriately.
Team Spirit - integrity, experience, collaboration and open communication.
Innovation – creativity, seeking new ideas, continuous improvement though anticipating change and adapting to it.
Nov 19, 2019
Full time
ACTS Airport Services is a part of ICTS Europe, a global aviation security solutions organization with over 16,000 aviation security professionals operating in 23 countries. ACTS specializes in the provision of aviation security and customer experience solutions and is one of the leading providers of aviation security and customer experience services in the United States.
Aviation security programs are an integral part of ensuring our nation’s air transportation network is secured. ACTS’ aviation security teams are committed to delivering our mission “to be the most trusted aviation security provider in the United States” and are responsible for the safety and security of the airports they protect.
The Supervisory Team reports to the Contract Manager and is responsible for the oversight, supervision, direction and support of the front-line security guard team. Supervisors are responsible for proactively supporting the contract to ensure effective and efficient operations and deliver service excellence through the daily leadership and supervision of their team. This is attained through oversight of the daily work, adjusting priorities and resource allocations as necessary and ensuring the team's adherence to established performance standards and protocols. Supervisors are also responsible for assisting the Contract Manager with staffing and scheduling.
Dedicated Supervisors are on site during operational hours and will be responsible for the supervision, monitoring and coordination of all individuals and activities within under their supervision and for responding to and addressing any problems or issues experienced during their shift.
Essential Functions:
Provides daily direction and communication to security guards; schedules and controls resources and work arrangements to ensure an efficient and effective operation within established service level performance and quality standards;
Guides, coordinates and controls the activities and work practices of their team to ensure maximum performance and efficiency. Responsible for applying policies and procedures, evaluating the quality of work, organizing team, maintaining work standards and for identifying and resolving service issues;
Continually monitors and evaluates the operation and coordinates the adjustment of resources or employee assignments to address changing/fluctuating demands and ensure a successful "Day of" operation.
Must have thorough knowledge of all post orders/standard operating procedures as outlined in the customer contract.
Conduct inspections of designated posts as per schedule and provide documentation required by Contract Manager.
Provide site-specific training to new security guards utilizing an approved training plan and the operational procedures.
Ensures all systems, tools/equipment and supplies needed by security team are available and in good working condition; Inspect, report problems & help maintain/deliver equipment (radios, cell phones, uniforms, vehicles);
Transport security guards to post when necessary
Assist with patrolling airport property and serving as a general security presence and visible deterrent to crime and rule infractions; detect suspicious activities and watch for criminal acts or rule infractions at or near assigned post which may be a threat to the facility, client or employees.
Report all incidents, accidents or medical emergencies.
Respond to emergencies, such as medical and bomb threats; and to alarms, such as fire and intrusion.
Assists in the provision of Emergency/IRROP response activities as required;
Supports and assists Administrative Manager by:
Preparation of Daily Shift Reports as well as incident/event occurrence reports;
Coordinating daily work/activity plans and making required adjustments
AREAS OF PERFORMANCE MEASUREMENT:
Leadership
Trains, coaches, develops and supports direct reports and front-line staff
Provides effective and inspiring leadership, that creates a shared vision and works cross-organizationally to achieve exceptional customer service and operational excellence every day;
Knowledge
Develops and maintains a comprehensive working level knowledge of operations relative to regulations and customer requirements related to the delivery of security services
Maintains an up-to-date knowledge and awareness of airport activities, initiatives and services
Aptitude
Critical thinker with an improvement mindset and a bias for action
Knows and understand the business from a "Day of" perspective
Continuously seeks opportunities to improve processes and procedures
Customer Service/Public Relations
High degree of proficiency with respect to customer service
Establishes trust, respect and credibility within the airport community
Conduct & Preparedness
Delivers on commitments and demonstrates a high level of integrity in all aspects of job performance
Proactive anticipates and responds to customer needs
Role Model - exhibits a professional, courteous and positive manner at all times
Adaptable adjusts quickly to changing scenarios
Prioritizes when faced with multiple demands/changes simultaneously
Exhibits an understanding of and delivers the company and client behavior and values
Continually looks for learning opportunities in every-day activities
Performance
Consistently accomplishes goals, delivers results and meets/exceeds expectations.
Monitors and maintains operations and proactively addresses issues and changing priorities to ensure a successful "Day of" operation
Works with a sense of urgency
Communication and Compliance
Demonstrates effective written and verbal communication skills
Demonstrates strong public relations/customer service skills
Complies with preparation of all required reports
Communicates instructions and operational information to front line staff
Complies with all company/client policies as well as Government Regulations/Standards compliance with all company and client policies
POSITION REQUIREMENTS
Education and Experience
Must have a high school diploma or GED
Previous contract security, military or law enforcement experience preferred
Qualifications
Must be at least 21 years of age or older.
Able to provide proof of ability to work in the United States
Valid driver's license and clean driving record necessary for some positions
Must be able to pass a Security Threat Assessment as administered by the Transportation Security Administration;
Must be able to pass a Criminal History Record Check as required by the Transportation Security Administration
Must be able to meet and continue to meet any applicable state, county and municipal licensing and permit requirements for Aviation Security Guards
Able to work a rotating shift schedule, including nights, weekends and statutory holidays
Skills, Abilities and Personal Suitability
Superior communication skills (oral and written).
Excellent interpersonal, customer service and conflict resolution skills with an unrelenting commitment and passion to customer service excellence
Excellent team leader and team player with ability to motivate, coach/mentor, engage and train employees
Competent in basic computer skills in MS Office applications Email, MS Word
Technically adept at using technology and experienced in working with automated processes
Highly organized, resourceful, results driven, detail oriented
Thrives in a fast-paced, agile and collaborative environment
Adaptable/flexible with the ability to work under constraints/pressure and quickly respond to changing/fluctuating priorities through-out the day
Demonstrated ability to facilitate, negotiate, influence and collaborate
Strong time management, problem solving and decision making skills combined with a sense of urgency to deliver operational and customer service excellence
Innovative and continuous improvement mindset
Demonstrates a high level of honesty and integrity and exhibits a professional, positive and courteous manner at all times.
Demonstrated Competencies to be Successful in the Position:
Security Mindset – take pride in keeping the skies safe and the flights secure
Trust - keeping promises and speaking the truth.
Customer Focused - the willingness to listen and the duty to act – promptly and appropriately.
Team Spirit - integrity, experience, collaboration and open communication.
Innovation – creativity, seeking new ideas, continuous improvement though anticipating change and adapting to it.
ACTS Airport Services
Cincinnati/Northern Kentucky International Airport (CVG), Terminal Drive, Hebron, KY, USA
ACTS Airport Services is a part of ICTS Europe, a global aviation security solutions organization with over 16,000 aviation security professionals operating in 23 countries. ACTS specializes in the provision of aviation security and customer experience solutions and is one of the leading providers of aviation security and customer experience services in the United States.
Aviation Security Guards are an integral part of ensuring our nation’s air transportation network is secured. ACTS’ aviation Security Guards are committed to delivering our mission “to be the most trusted aviation security provider in the United States” and are responsible for the safety and security of the airports they protect.
ACTS has immediate fulltime openings for Aviation Security Guards in Cincinnati. ACTS offers competitive wages and benefits, including medical, dental and vision insurance, 401(k) with company match, and paid vacations and holidays. Apply today to join the global leader in aviation security.
Essential Functions (may include):
Aviation Security Guards may be asked to perform many essential functions at the airport where they work, although not an exhaustive list, these are a few of them:
Control access to restricted areas of airport, only allowing access to authorized individuals
Screen and log persons and/or vehicles accessing restricted areas
Control access and conduct vehicle inspections at perimeter access points to the Airport’s secured areas
Conducted vehicle inspections at entries into non-secure areas deemed vulnerable
Conduct screening of employees, vendors, visitors and belongings utilizing x-ray machines, hand wands, and/or magnetometers
Conduct random employee/vendor screening and visual inspection of belongings
Access control at employee checkpoints
Monitor and secure exit lanes from sterile area to public area of airport
Monitoring and controlling curbside traffic, including pedestrian management
Interior terminal, parking lot and/or perimeter airfield patrols
Provide escorts and security for construction of runways, taxiways and terminals/concourses
Issuing temporary badges to visitors
Monitor airfield permits
CCTV and alarm systems monitoring and response
Respond to incidents and emergencies
Security presence and controlling access for Federal Inspection Stations
Escort international passengers to Customs & Border Patrol
Provide passenger assistance
Additional Responsibilities:
Prepare Incident/Occurrence Reports for any incident or event that directly involves customer complaints/concerns, safety/security or operational issues/events;
Security Guards report safety concerns, security breaches and unusual circumstances both verbally and in writing.
Handle security issues or emergency situations appropriately.
Fully embrace security/safety training programs to enhance their ability to advance in their careers.
Participate in industry specific security/safety training programs to offer our clients the best trained Security Guards at their airports.
Be aware of and familiar with the airport-specific operations performance manual and post orders.
Position Requirements
Education and Experience
Must have a high school diploma or GED
Previous contract security, military or law enforcement experience preferred
Qualifications
Must be at least 21 years of age or older.
Able to provide proof of ability to work in the United States
Valid driver's license and clean driving record necessary for some positions
Must be able to pass a Security Threat Assessment as administered by the Transportation Security Administration;
Must be able to pass a Criminal History Record Check as required by the Transportation Security Administration
Must be able to meet and continue to meet any applicable state, county and municipal licensing and permit requirements for Aviation Security Guards
Skills and Abilities
Proficiency in reading, writing and speaking English and ability to communicate effectively both orally and in writing for the purpose of public interaction and report writing.
Outstanding interpersonal and communications skills required.
Ability to maintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing tardiness.
Ability to providing quality customer service.
Ability to handle typical and crisis situations efficiently and effectively at client site.
Ability to perform essential functions of the position thus must be physically capable of standing or walking an entire shift, able to lift a 25lb fire extinguisher, capable of lifting a child or assist the lifting of handicapped individuals.
Demonstrated Competencies to be Successful in the Position:
Security Mindset – take pride in keeping the skies safe and the flights secure
Trust - keeping promises and speaking the truth.
Customer Focused - the willingness to listen and the duty to act – promptly and appropriately.
Team Spirit - integrity, experience, collaboration and open communication.
Innovation – creativity, seeking new ideas, continuous improvement though anticipating change and adapting to it.
Nov 19, 2019
Full time
ACTS Airport Services is a part of ICTS Europe, a global aviation security solutions organization with over 16,000 aviation security professionals operating in 23 countries. ACTS specializes in the provision of aviation security and customer experience solutions and is one of the leading providers of aviation security and customer experience services in the United States.
Aviation Security Guards are an integral part of ensuring our nation’s air transportation network is secured. ACTS’ aviation Security Guards are committed to delivering our mission “to be the most trusted aviation security provider in the United States” and are responsible for the safety and security of the airports they protect.
ACTS has immediate fulltime openings for Aviation Security Guards in Cincinnati. ACTS offers competitive wages and benefits, including medical, dental and vision insurance, 401(k) with company match, and paid vacations and holidays. Apply today to join the global leader in aviation security.
Essential Functions (may include):
Aviation Security Guards may be asked to perform many essential functions at the airport where they work, although not an exhaustive list, these are a few of them:
Control access to restricted areas of airport, only allowing access to authorized individuals
Screen and log persons and/or vehicles accessing restricted areas
Control access and conduct vehicle inspections at perimeter access points to the Airport’s secured areas
Conducted vehicle inspections at entries into non-secure areas deemed vulnerable
Conduct screening of employees, vendors, visitors and belongings utilizing x-ray machines, hand wands, and/or magnetometers
Conduct random employee/vendor screening and visual inspection of belongings
Access control at employee checkpoints
Monitor and secure exit lanes from sterile area to public area of airport
Monitoring and controlling curbside traffic, including pedestrian management
Interior terminal, parking lot and/or perimeter airfield patrols
Provide escorts and security for construction of runways, taxiways and terminals/concourses
Issuing temporary badges to visitors
Monitor airfield permits
CCTV and alarm systems monitoring and response
Respond to incidents and emergencies
Security presence and controlling access for Federal Inspection Stations
Escort international passengers to Customs & Border Patrol
Provide passenger assistance
Additional Responsibilities:
Prepare Incident/Occurrence Reports for any incident or event that directly involves customer complaints/concerns, safety/security or operational issues/events;
Security Guards report safety concerns, security breaches and unusual circumstances both verbally and in writing.
Handle security issues or emergency situations appropriately.
Fully embrace security/safety training programs to enhance their ability to advance in their careers.
Participate in industry specific security/safety training programs to offer our clients the best trained Security Guards at their airports.
Be aware of and familiar with the airport-specific operations performance manual and post orders.
Position Requirements
Education and Experience
Must have a high school diploma or GED
Previous contract security, military or law enforcement experience preferred
Qualifications
Must be at least 21 years of age or older.
Able to provide proof of ability to work in the United States
Valid driver's license and clean driving record necessary for some positions
Must be able to pass a Security Threat Assessment as administered by the Transportation Security Administration;
Must be able to pass a Criminal History Record Check as required by the Transportation Security Administration
Must be able to meet and continue to meet any applicable state, county and municipal licensing and permit requirements for Aviation Security Guards
Skills and Abilities
Proficiency in reading, writing and speaking English and ability to communicate effectively both orally and in writing for the purpose of public interaction and report writing.
Outstanding interpersonal and communications skills required.
Ability to maintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing tardiness.
Ability to providing quality customer service.
Ability to handle typical and crisis situations efficiently and effectively at client site.
Ability to perform essential functions of the position thus must be physically capable of standing or walking an entire shift, able to lift a 25lb fire extinguisher, capable of lifting a child or assist the lifting of handicapped individuals.
Demonstrated Competencies to be Successful in the Position:
Security Mindset – take pride in keeping the skies safe and the flights secure
Trust - keeping promises and speaking the truth.
Customer Focused - the willingness to listen and the duty to act – promptly and appropriately.
Team Spirit - integrity, experience, collaboration and open communication.
Innovation – creativity, seeking new ideas, continuous improvement though anticipating change and adapting to it.
