Specialty Underwriters LLC
Oak Creek, WI, USA
Specialty Underwriters LLC is currently looking to hire an equipment service dispatcher to support our University, Research Laboratory and Healthcare clients. This technical customer support position acts as the liaison between our customer and service providers assisting in the management and coordination of equipment service and support.
Principal Duties and Responsibilities
Taking inbound calls, coordinating service and managing the equipment repair process for accounts through the United States
Evaluate and research equipment and maintenance contract offerings
Evaluate equipment maintenance records and negotiate a positive outcome to the mutual benefit of our company and our client
Demonstrate effective phone skills when dealing with internal and external customers
Will be responsible to handle significant call volume and maintain acceptable call volume levels
Recognize the importance of customer satisfaction and work to build customer...