6 jobs found

Customer Service Representative - High Volume Call Center CSR - Full Time! Join the LEN THE PLUMBER TEAM!!! We are currently searching for a highly-talented Customer Service Representative in our downtown Baltimore headquarters! Are you someone that provides service with a smile? Do you enjoy working with people and building rapport? Are you looking for a job with a growing company with lots of opportunity for advancement? Then come join our team! A successful local service company is looking for friendly and enthusiastic Customer Service Representatives (CSR) to convert incoming service requests into booked appointments for field technicians. This position is the first line of communication with existing and new customers and serves a key role in establishing and building customer relationships and providing a positive impression of the company and the services provided. This position also serves a key role in working with all departments within the company to ensure that each customer request is handled satisfactorily and to completion. This full-time position requires schedule flexibility and includes some pre-scheduled night and weekend shift work. Responsibilities: Quickly and efficiently answer and handle a volume of customer calls each day Conveys a positive impression of the company while establishing and building long-term customer relationships Successfully converts customer requests (calls and internet) for service into booked appointments that meet or exceed the customer’s expectations Correctly addresses customer needs by quickly identifying the need, best path to resolution, and taking action Accurately collects and enters all necessary customer information into the service database Communicates effectively and collaborates with all internal departments to satisfy customer needs Follows up with customers to ensure completion of and overall satisfaction with service provided Contributes to the department and company success by meeting and exceeding all performance objectives Maintains proficiency of performance by staying current on all updates process changes Proactively identify areas for process change to improve customer-handling procedures Skills Required: A positive, friendly, and helpful demeanor Superior communications (oral, written, and over the phone) A self-starter who will thrive working independently and on a team Good listener, empathetic, and customer focused Problem solving with the ability to prioritize Organized Ability to multi-task with attention to detail Proficiency with computers, especially Microsoft Office software Sales experience a plus Educational Background:   High School Diploma required, Associates and College degrees preferred Benefits:   Competitive Healthcare and 401k Plan Knowledge Of: Delivering exceptional customer service through inbound, outbound calling and email. Selling principles Basic Business Math and Calculations Microsoft Office Word, Excel and Outlook General office practices and procedures Basic methods and practices of financial and general record keeping Telephone sales experience in a Service environment highly preferred Benefits Include: Low $$ Deductible Health, Dental, Vision Insurance Short Term and Long Term Disability Term Life Company Matched 401k Up to 3 Weeks of Paid Vacation Team building/company sponsored family events

*Careers Begin Here* If you are looking for a career with a lot of opportunity for growth and development this is it! Glenmont Job Corps is a federally funded education and training program focusing on employability skills and job placement for young adults, located just outside the beautiful city of Albany in Upstate New York. At Glenmont Job Corps Center, we support the Job Corps program’s mission to teach eligible young people the skills they need to become employable and independent and place them in meaningful jobs or further education. Glenmont is currently seeking a candidate for a   Shipping & Receiving Associate . The ideal candidate would bring energy and enthusiasm to the overall Center, as well as a desire to be a part of educating and empowering today's youth. POSITION SUMMARY: Provides clerical support for department’s supervisor. This position is responsible, with minimum supervision, to perform a variety of clerical duties that are related to the work of the supervisor, requiring knowledge of office routine and procedures. This individual will also interact with management on a day-to-day basis, handling confidential documents and materials. Will be required to take on special projects and provide technical support to other departments as needed. QUALIFICATIONS & EXPERIENCE: High School diploma or equivalent required with 1 to 3 years clerical experience. Degree or certification from an accredited or relevant certified training program. Advanced degrees preferred. Duties require professional verbal and written communication skills. Computer literacy and proficiency in Microsoft Suite of applications is required. SCHEDULE: Monday – Friday: 7am –4pm RESPONSIBILITIES: •Follows all integrity guidelines and procedures and ensures no manipulation of student data. •Conducts research, prepares statistical reports, handles information requests, and performs clerical functions such as maintaining required documentation, sorting/distributing mail, preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May make travel arrangements as necessary. •Ensures timely submission, logging and tracking of all Center contract deliverables, requests, reports and correspondence. Drafts, writes and proofs correspondence. Responsible for the quality of internal/external communications with the Corporate Office, Department of Labor and outside organizations. •Maintains Job Corps/Company systems and libraries which may include CIS, OA, CTS, CSSR, SMR, ABRA, MAS200, FMS, eRequester, School Dude, PRH, JC Program Instructions, JC Information Notices, Regional directives and SOPs. •Ensures that area is organized, clean, safe and conducive to student/staff success •Produces quality work/assignments in a thorough, timely and accurate manner. •Maintains appropriate personal attendance, accountability and work productivity standards. •Plans, prioritizes and organizes assignments to meet established goals and deadlines. •Understands and applies job knowledge to effectively complete all required job responsibilities. Proactively maintains the skills required to perform job duties. •Mentors, monitors and models the Career Success Standards as required by the PRH. •Shows respect and courtesy to students and holds them accountable for their actions and behavior. •Exchanges ideas and information, both orally and in writing, in a clear and concise manner and contributes meaningfully to group efforts by offering relevant ideas and knowledge. Provides quality and timely information to DOL/Company when requested. •Effectively articulates thoughts and ideas. Identifies problems, analyzes causes and evaluates appropriate solutions prior to taking or recommending actions. Follows up to ensure prompt/appropriate action is taken and that problems are in fact corrected. •Works in partnership with staff from all Departments to ensure effective supervision and services are provided to students. •Accepts direction and supervision from the Center Director/Center Duty Officer/Shift Manager to include assignments to temporarily perform job responsibilities of other departments and positions. •Other duties as assigned. BENEFITS: •11 paid holidays a year •Accrued vacation and sick time •Medical, Dental, and Vision •HSA/FSA option available •401k and Employee Stock Ownership after one year of service •Paid STD/LTD, Life Insurance, Employee Assistance Program, Will Preparation, Travel Assistance, and Identity Theft Adams and Associates, Inc. is a 100% employee owned company subcontracted to run Job Corps Centers under the guidance of the DOL. EOE This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability. *Glenmont Job Corps is not on a bus line* Salary: $13.50/hour

Industry leading Electrical and General Contractor specializing in Cellular Telecommunications, Cable, Fiber Optics, DC Plants, DC Batteries, Industrial, and Commercial work currently accepting applications for Commercial Electrician (South Florida) Only dedicated, career minded candidates seeking long term employment need apply We are a Drug Free Workplace No relocation assistance is available for this position Please only apply if you are in the South FL work area or will be within the next month (must be indicated in your cover letter) Required Skills and Job Functions 4+ years of experience as a commercial electrician Ability to read and interpret blueprints 3 Phase installation experience Experience with transformers, inverters and lighting controls Ability to layout, bend and install EMT Experience in bending conduit with hydraulic benders Vast Knowledge of the NEC Without assistance, be able to lift 50-75 pound on frequent basis Ability to work outdoors in high temperatures, sunlight and inclement weather Ability to travel, stay overnight, work overtime and weekends as needed Additional Job Requirements Must have transportation and a clean 3 year continuous driving record Previous knowledge of Telecommunications Industry preferred Experience in Telecom HUB / Switch / COI facilities preferred Ability to travel within Florida and stay overnight as needed Ability to use time efficiently and set daily goals Ability to multi-task and work in a fast paced environment Strong organizational skills Detail and accuracy oriented Professional appearance and team attitude is a must Excellent written and verbal English communication skills The Ideal Candidate Will possess a sense of ownership for the task assigned Have the instinctive ability to be adaptable to an ever-changing environment Have an excellent attendance and punctuality record Have a strong work ethic Have honesty and integrity Be a self-starter with the ability to work independently Be able to work well as a team member and follow directions from supervisors We offer Competitive compensation (pay commensurate with experience) Travel expenses / lodging / per diem when out of market Full Benefits Package (Medical, Dental, Vision and 401k) Opportunity to be part of an exciting and fast paced organization The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.  Please visit  www.jcromptonelectric.com  for more information