3 jobs found

Customer Service Representative - High Volume Call Center CSR - Full Time! Join the LEN THE PLUMBER TEAM!!! We are currently searching for a highly-talented Customer Service Representative in our downtown Baltimore headquarters! Are you someone that provides service with a smile? Do you enjoy working with people and building rapport? Are you looking for a job with a growing company with lots of opportunity for advancement? Then come join our team! A successful local service company is looking for friendly and enthusiastic Customer Service Representatives (CSR) to convert incoming service requests into booked appointments for field technicians. This position is the first line of communication with existing and new customers and serves a key role in establishing and building customer relationships and providing a positive impression of the company and the services provided. This position also serves a key role in working with all departments within the company to ensure that each customer request is handled satisfactorily and to completion. This full-time position requires schedule flexibility and includes some pre-scheduled night and weekend shift work. Responsibilities: Quickly and efficiently answer and handle a volume of customer calls each day Conveys a positive impression of the company while establishing and building long-term customer relationships Successfully converts customer requests (calls and internet) for service into booked appointments that meet or exceed the customer’s expectations Correctly addresses customer needs by quickly identifying the need, best path to resolution, and taking action Accurately collects and enters all necessary customer information into the service database Communicates effectively and collaborates with all internal departments to satisfy customer needs Follows up with customers to ensure completion of and overall satisfaction with service provided Contributes to the department and company success by meeting and exceeding all performance objectives Maintains proficiency of performance by staying current on all updates process changes Proactively identify areas for process change to improve customer-handling procedures Skills Required: A positive, friendly, and helpful demeanor Superior communications (oral, written, and over the phone) A self-starter who will thrive working independently and on a team Good listener, empathetic, and customer focused Problem solving with the ability to prioritize Organized Ability to multi-task with attention to detail Proficiency with computers, especially Microsoft Office software Sales experience a plus Educational Background:   High School Diploma required, Associates and College degrees preferred Benefits:   Competitive Healthcare and 401k Plan Knowledge Of: Delivering exceptional customer service through inbound, outbound calling and email. Selling principles Basic Business Math and Calculations Microsoft Office Word, Excel and Outlook General office practices and procedures Basic methods and practices of financial and general record keeping Telephone sales experience in a Service environment highly preferred Benefits Include: Low $$ Deductible Health, Dental, Vision Insurance Short Term and Long Term Disability Term Life Company Matched 401k Up to 3 Weeks of Paid Vacation Team building/company sponsored family events

Join MSI the recipient of the 2018 Top Work Places award!  Founded in 1975, MSI is the leading supplier of premium surfaces in the U.S. - including flooring, countertops, decorative mosaics and wall tile, and hardscaping products. The company offers an extensive selection of quartz, natural stone, porcelain, ceramic, luxury vinyl tile and glass among other materials. Headquartered in Orange, California, MSI has distribution centers across the United States and Canada and maintains over 150 million square feet of inventory, imported from over 36 different countries on six continents. For more information on MSI, visit msisurfaces.com. We provide our employees with great benefits that feature programs like employee medical, dental and vision benefits, 401k contribution (up to 4% of your base salary), as well as vacation time. MSI is looking for a skilled professional to fill our Customer Service Representative (CSR) position in our San Diego, CA location.                                                                                              To perform this job successfully, the individual must be able to do the following:  Effective and efficient handling of customer transactions. Accurately record and maintain customer contact information and details. Build and maintain company customer relationships. Answer inbound sales calls and make outbound sales calls. Consistent following up on promises and commitments in a timely manner with customers. Track stock levels to ensure customer orders are handled effectively. Assist customers in determining order requirements or services. Appropriately identify and escalate customer issues. Quote prices and credit terms, and prepare sales orders for customers. Complete sales transactions and processing of payments. Schedule trucking and delivery of material to customer, based on delivery schedule. Create shipping order and packing list. Troubleshoot customer issues during delivery process. Partner with Sales Representative to keep account transactions and literature up to date. Practice Customer focus, collaboration, and communication with team Retain up to date knowledge of company products Perform additional duties as required and or requested. Additionally the candidate must meet the following Education and Experience requirements: Clear communication with the ability to use positive language Attentiveness Proven ability to handle multiple tasks at once Goal oriented focus Good mathematical skills; ability to do calculations quickly Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment. Intermediate skills in MS Outlook, Word and Excel Bilingual (Spanish) preferred                                                                                                EDUCATION and/or EXPERIENCE:  High School Education Required. Some college work completed preferred. Minimum 2 years’ customer service experience     If you possess the required skills and experience, we would love to meet you! You can learn more about us online at www.msisurfaces.com or submit your resume at https://www.msisurfaces.com/careers/Search?ln=San+Diego%2C+CA   Employment is contingent upon successful completion of background check, drug test, and physical exam. Only candidates meeting the minimum requirements will be considered for this position. Please do not apply unless you meet all requirements.