Len the Plumber
1552 Ridgely Street, Baltimore, MD, USA
Customer Service Representative - High Volume Call Center CSR - Full Time!
Join the LEN THE PLUMBER TEAM!!!
We are currently searching for a highly-talented Customer Service Representative in our downtown Baltimore headquarters!
Are you someone that provides service with a smile? Do you enjoy working with people and building rapport? Are you looking for a job with a growing company with lots of opportunity for advancement? Then come join our team! A successful local service company is looking for friendly and enthusiastic Customer Service Representatives (CSR) to convert incoming service requests into booked appointments for field technicians.
This position is the first line of communication with existing and new customers and serves a key role in establishing and building customer relationships and providing a positive impression of the company and the services provided. This position also serves a key role in working with all departments within the company to ensure that each customer request is handled satisfactorily and to completion.
This full-time position requires schedule flexibility and includes some pre-scheduled night and weekend shift work.
Responsibilities:
Quickly and efficiently answer and handle a volume of customer calls each day
Conveys a positive impression of the company while establishing and building long-term customer relationships
Successfully converts customer requests (calls and internet) for service into booked appointments that meet or exceed the customer’s expectations
Correctly addresses customer needs by quickly identifying the need, best path to resolution, and taking action
Accurately collects and enters all necessary customer information into the service database
Communicates effectively and collaborates with all internal departments to satisfy customer needs
Follows up with customers to ensure completion of and overall satisfaction with service provided
Contributes to the department and company success by meeting and exceeding all performance objectives
Maintains proficiency of performance by staying current on all updates process changes
Proactively identify areas for process change to improve customer-handling procedures
Skills Required:
A positive, friendly, and helpful demeanor
Superior communications (oral, written, and over the phone)
A self-starter who will thrive working independently and on a team
Good listener, empathetic, and customer focused
Problem solving with the ability to prioritize
Organized
Ability to multi-task with attention to detail
Proficiency with computers, especially Microsoft Office software
Sales experience a plus
Educational Background: High School Diploma required, Associates and College degrees preferred
Benefits: Competitive Healthcare and 401k Plan
Knowledge Of:
Delivering exceptional customer service through inbound, outbound calling and email.
Selling principles
Basic Business Math and Calculations
Microsoft Office Word, Excel and Outlook
General office practices and procedures
Basic methods and practices of financial and general record keeping
Telephone sales experience in a Service environment highly preferred
Benefits Include:
Low $$ Deductible Health, Dental, Vision Insurance
Short Term and Long Term Disability
Term Life
Company Matched 401k
Up to 3 Weeks of Paid Vacation
Team building/company sponsored family events
Aug 27, 2019
Full time
Customer Service Representative - High Volume Call Center CSR - Full Time!
Join the LEN THE PLUMBER TEAM!!!
We are currently searching for a highly-talented Customer Service Representative in our downtown Baltimore headquarters!
Are you someone that provides service with a smile? Do you enjoy working with people and building rapport? Are you looking for a job with a growing company with lots of opportunity for advancement? Then come join our team! A successful local service company is looking for friendly and enthusiastic Customer Service Representatives (CSR) to convert incoming service requests into booked appointments for field technicians.
This position is the first line of communication with existing and new customers and serves a key role in establishing and building customer relationships and providing a positive impression of the company and the services provided. This position also serves a key role in working with all departments within the company to ensure that each customer request is handled satisfactorily and to completion.
This full-time position requires schedule flexibility and includes some pre-scheduled night and weekend shift work.
Responsibilities:
Quickly and efficiently answer and handle a volume of customer calls each day
Conveys a positive impression of the company while establishing and building long-term customer relationships
Successfully converts customer requests (calls and internet) for service into booked appointments that meet or exceed the customer’s expectations
Correctly addresses customer needs by quickly identifying the need, best path to resolution, and taking action
Accurately collects and enters all necessary customer information into the service database
Communicates effectively and collaborates with all internal departments to satisfy customer needs
Follows up with customers to ensure completion of and overall satisfaction with service provided
Contributes to the department and company success by meeting and exceeding all performance objectives
Maintains proficiency of performance by staying current on all updates process changes
Proactively identify areas for process change to improve customer-handling procedures
Skills Required:
A positive, friendly, and helpful demeanor
Superior communications (oral, written, and over the phone)
A self-starter who will thrive working independently and on a team
Good listener, empathetic, and customer focused
Problem solving with the ability to prioritize
Organized
Ability to multi-task with attention to detail
Proficiency with computers, especially Microsoft Office software
Sales experience a plus
Educational Background: High School Diploma required, Associates and College degrees preferred
Benefits: Competitive Healthcare and 401k Plan
Knowledge Of:
Delivering exceptional customer service through inbound, outbound calling and email.
Selling principles
Basic Business Math and Calculations
Microsoft Office Word, Excel and Outlook
General office practices and procedures
Basic methods and practices of financial and general record keeping
Telephone sales experience in a Service environment highly preferred
Benefits Include:
Low $$ Deductible Health, Dental, Vision Insurance
Short Term and Long Term Disability
Term Life
Company Matched 401k
Up to 3 Weeks of Paid Vacation
Team building/company sponsored family events
As a Customer Engineer, you will be responsible for:
The Emergency repair and ongoing maintenance required to ensure the optimum performance of the user's electronic hardware systems.
Completing training on all assigned equipment, including product cross-training.
Responding to customer initiated service calls as directed
Troubleshooting and repairing equipment problems with minimal assistance
Performing repairs of sub-assemblies
Performing preventive maintenance and equipment installation.
Identifying defective or marginal components.
Repairing/replacing components
Assisting with equipment rebuilds.
Performing assigned inventory control duties as directed; Accurately log all parts issues.
Maintaining all manuals, tools and test equipment.
Written and verbal communication skills.
Effective listening, problem solving and facilitation.
Flexible hours to be able to move around and address problem areas.
Escalation with the Shift Supervisor and part of the escalation process.
Years of Experience and/or Education or Equivalent Military Experience:
Associate's Degree in Electronics, (or equivalent educational background, i.e., military technical schools) required.
Minimum 12 months as Associate Customer Engineer or equivalent work experience required. Strong mechanical ability required.
Ability to operate, maintain, manipulate and adjust assigned equipment as necessary.
Competencies
Risk Management
Customer Service Management
PC Workstation Software
Hardware Infrastructure
Technical Troubleshooting
Problem Management Process
Sep 25, 2019
Full time
As a Customer Engineer, you will be responsible for:
The Emergency repair and ongoing maintenance required to ensure the optimum performance of the user's electronic hardware systems.
Completing training on all assigned equipment, including product cross-training.
Responding to customer initiated service calls as directed
Troubleshooting and repairing equipment problems with minimal assistance
Performing repairs of sub-assemblies
Performing preventive maintenance and equipment installation.
Identifying defective or marginal components.
Repairing/replacing components
Assisting with equipment rebuilds.
Performing assigned inventory control duties as directed; Accurately log all parts issues.
Maintaining all manuals, tools and test equipment.
Written and verbal communication skills.
Effective listening, problem solving and facilitation.
Flexible hours to be able to move around and address problem areas.
Escalation with the Shift Supervisor and part of the escalation process.
Years of Experience and/or Education or Equivalent Military Experience:
Associate's Degree in Electronics, (or equivalent educational background, i.e., military technical schools) required.
Minimum 12 months as Associate Customer Engineer or equivalent work experience required. Strong mechanical ability required.
Ability to operate, maintain, manipulate and adjust assigned equipment as necessary.
Competencies
Risk Management
Customer Service Management
PC Workstation Software
Hardware Infrastructure
Technical Troubleshooting
Problem Management Process
Summary Description
The People First Generalist (HR Generalist) at Secure is responsible for a multi-state operation. The Generalist must embrace our core values and culture and be effective in communication, people relations, policies & procedures, state & federal labor laws, and influencing desire results. The PF Generalist will report to the Vice President of People First and will work with other members of the PF team to ensure people and business initiatives are implemented consistently across our organization. The PF Generalist will be assigned internal client groups with the expectation to manage all aspects of human resources activities.
Key Tasks and Responsibilities
• Ensure you uphold and demonstrate the company core values at all times.
• Present yourself in a professional, organized manner that conveys confidence.
• Oversee the hiring process including recruitment of qualified staff.
• Onboard new hires and consultants with engaging new hire orientations.
• Overseeing the performance management process.
• Providing support and consultation to supervisors on employee relations issues.
• Ensure HR compliance regarding state and federal labor laws, reporting and investigations.
• Administer and enforce company policies.
• Manage benefits and leave administration activities.
• Assist with employee engagement events.
• Proactively Identify the needs for employee learning and development.
• Other duties as assigned
Education & Training
• Knowledge of working in a multi-state company. Call Center experience a plus.
• Payroll knowledge as it relates to recordkeeping and timesheets, a plus.
• BA/BS degree preferred.
Knowledge and Experience
• Minimum of 3 to 5 years of generalist experience.
• The ability to lead by example and be self-motivated and work with minimal supervision.
• Strong mindset for continuous improvement and meeting or exceeding expectations.
• Must demonstrate a high degree of confidentiality and professionalism.
• Proficient in oral and written communication skills.
• Computer literate with MS Office.
• Willingness and ability to learn new software systems.
• Knowledge of Federal and State labor laws.
Core Competencies
Possess effective communication skills, planning and organizing ability, be able to analyze complex issues and provide recommendations, ability to research and be resourceful, adaptable to change, high level of stress tolerance, demonstrate initiative, possess strong negotiation skills including persuasiveness, extreme attention to detail including accuracy regarding work.
Working Conditions
• Travel up to 25% may be required.
Physical Requirements
• Sitting for prolonged periods of time.
• Lifting up to 10 lbs. may be required.
Secure Transportation is an Equal Opportunity Employer
Oct 17, 2019
Full time
Summary Description
The People First Generalist (HR Generalist) at Secure is responsible for a multi-state operation. The Generalist must embrace our core values and culture and be effective in communication, people relations, policies & procedures, state & federal labor laws, and influencing desire results. The PF Generalist will report to the Vice President of People First and will work with other members of the PF team to ensure people and business initiatives are implemented consistently across our organization. The PF Generalist will be assigned internal client groups with the expectation to manage all aspects of human resources activities.
Key Tasks and Responsibilities
• Ensure you uphold and demonstrate the company core values at all times.
• Present yourself in a professional, organized manner that conveys confidence.
• Oversee the hiring process including recruitment of qualified staff.
• Onboard new hires and consultants with engaging new hire orientations.
• Overseeing the performance management process.
• Providing support and consultation to supervisors on employee relations issues.
• Ensure HR compliance regarding state and federal labor laws, reporting and investigations.
• Administer and enforce company policies.
• Manage benefits and leave administration activities.
• Assist with employee engagement events.
• Proactively Identify the needs for employee learning and development.
• Other duties as assigned
Education & Training
• Knowledge of working in a multi-state company. Call Center experience a plus.
• Payroll knowledge as it relates to recordkeeping and timesheets, a plus.
• BA/BS degree preferred.
Knowledge and Experience
• Minimum of 3 to 5 years of generalist experience.
• The ability to lead by example and be self-motivated and work with minimal supervision.
• Strong mindset for continuous improvement and meeting or exceeding expectations.
• Must demonstrate a high degree of confidentiality and professionalism.
• Proficient in oral and written communication skills.
• Computer literate with MS Office.
• Willingness and ability to learn new software systems.
• Knowledge of Federal and State labor laws.
Core Competencies
Possess effective communication skills, planning and organizing ability, be able to analyze complex issues and provide recommendations, ability to research and be resourceful, adaptable to change, high level of stress tolerance, demonstrate initiative, possess strong negotiation skills including persuasiveness, extreme attention to detail including accuracy regarding work.
Working Conditions
• Travel up to 25% may be required.
Physical Requirements
• Sitting for prolonged periods of time.
• Lifting up to 10 lbs. may be required.
Secure Transportation is an Equal Opportunity Employer
