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A full-time position providing screening, engagement, information, and referral services for Veterans and their families in the Supportive Services for Veteran Families Program (SSVF). Conducts initial eligibility screening via phone and email. Provides information and referral for mental health, substance abuse, housing, legal, and other social service needs for eligible and ineligible participants. Provides optimal customer service as the first point of contact for veterans and their families. Creates, maintains, and updates a catalog of community resources. Documents service delivery accurately and timely in the electronic health record. Ensures and maintains participant’s confidentiality. Participates in all appropriate employee, supervision, and training meetings. Collaborates with the entire SSVF team to ensure quality service delivery. Assumes other duties as assigned by the Program Coordinator, SSVF Director, or Senior Management. Qualifications:                   Bachelor’s Degree in Social Work, Psychology, or Social Sciences Must be 21 years of age or older. 1 year of human service experience. Call center or hotline experience preferred. VEVRAA Federal Contractor. Request Priority Protected Veteran Referral. EOE Minorities/Females/Protected Veterans/Disabled Contact.