7 information technology jobs found

Scanning/organizing client provided documents Printing completed tax returns in paper and PDF formats Checking output on prepared tax returns for accuracy Communicate with clients regarding forms/information needed to complete their tax returns Assist clients with the utilization of our secure portal Answer phone calls, set appointments Process incoming and outgoing mail Assist with other administrative tasks as needed Personality traits: We are looking for a knowledgeable, energetic, detail oriented team member. Good communication skills and resiliency are important to this role. Eager to take initiative with good problem solving and critical thinking skills.

Purpose: The HelpDesk Support team member offers technical assistance to internal customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.   Accountabilities: Provides technical assistance for proprietary web and desktop applications to remote staff by phone and email. Identify, troubleshoot and resolve issues on Windows laptops, printers and serial devices. Accurately documents client interactions using a web-based ticketing system, accurately reporting the employee serviced, the nature of the issue, the specific steps taken to resolve the problem and time to repair. Provides frequent feedback to the Infrastructure Manager with insight into new and emerging issues as they’re discovered. Other duties as assigned. Experience :   1-3 years’ experience working in an IT helpdesk environment strongly...