ADF Restaurant Operators
Chattanooga, TN, USA
Job Title:
Point Of Sale Technician
Job Category:
Franchise Systems Support
Department/Group:
IT/Corporate Support
Job Code/ Req#:
NA
Location:
Chattanooga, Tn
Travel Required:
Yes
Level/Salary Range:
$15.00
Position Type:
Full-Time
HR Contact:
Amanda Burke
Date posted:
March 22, 2018
Will Train Applicant(s):
Some Training Provided
Posting Expires:
NA
Applications Accepted By:
Fax or E-mail:
423-893-8299 or aburke@adfmgt.com
Subject Line: POS Tech Position
Attention: Amanda Burke
Mail:
Amanda Burke
Human resources
7010 Lee Hwy Suite 218, Chattanooga, Tn. 37421
Job Description
Role and Responsibilities
The Point of Sale technician provides a complete support solution for restaurant teams. By complete solution, we mean the ideal candidate will install, troubleshoot, repair, and replace any and all systems related to the POS equipment in our restaurants. Travel is required at times but installers spend most of their time working out of our East Tennessee Depot. While in the depot the ideal candidate will provide phone support to restaurants as needed in addition to cleaning and repairing damaged or defective equipment. Anytime restaurants are opened or remodeled the selected candidate would then need to travel to the job site and install the entire restaurant POS solution including but not limited to servers, clients, networking equipment, VOIP phone systems and associated cable runs. In addition to these main tasks other IT related projects arise from time to time and the candidate may be called upon to assist with those as well. Some training will be provided in regards to the specific hardware requirements.
· Resolves or escalates problems, and manages risk for both development and productions support.
· Offers solutions that are technically sound and meet business requirements and IT standards.
· Communicates regularly to management on status, problems, issues, and underlying process problems.
· Communicates updates to customers in a timely manner on progress of issue resolution.
· Initiates field contact, schedules, and coordinates deployment of POS with the operations team.
· Responsible for all facets of POS deployment including: creation and dissemination of the POS deployment schedule with all departments involved, installation and setup, and physical inventory counts to assist in asset tracking.
· Repairs and replaces failed equipment in a thorough and timely fashion via shipping or onsite support.
· Responds to all calls and emails in a timely manner regarding POS Tech support and trouble shoots the issues thoroughly to determine the root cause.
· Provides after hours and/or weekend or holiday support (unscheduled support), as business needs arise.
· Documents and logs all operator’s questions and issues accurately and within prescribed turnaround period ensuring up to date statuses until the issue has been resolved.
· Requisitions and stages equipment for set-up and assists with equipment hardware and software installation.
· Coordinates vendors and contractors for specific projects or systems.
· Maintains deep knowledge and awareness of technical & industry best practices and trends, especially in technology and methodologies.
· Ensures good business relationships are maintained with multiple clients and other IT departments to ensure successful implementation and support of project efforts.
· Perform additional duties as required.
Qualifications and Requirements
· Must be able to travel 30%-50% of the time to deploy systems.
· Must be able to work for extended periods of time and flexible in the times worked
· Working fluency in Microsoft office, e.g. Excel, Windows
· Proficient analytical, problem-solving and decision- making skills
· Strong and effective written and oral communication skills
· Working knowledge of day to day restaurant operations, environment, and procedures.
· Working knowledge of POS systems
· Must reflect strong detail orientation with the ability to multitask
Preferred Skills
Proficiency in IT related practices
Strong interpersonal skills
A strong desire for completing tasks
A no excuses mindset
Strong communication skills
Willingness and means to travel
Bilingual a plus
SQL or MS access a plus
Additional Notes
ADF Companies is an equal opportunity employer
Job Title:
Point Of Sale Technician
Job Category:
Franchise Systems Support
Department/Group:
IT/Corporate Support
Job Code/ Req#:
NA
Location:
Chattanooga, Tn
Travel Required:
Yes
Level/Salary Range:
$15.00
Position Type:
Full-Time
HR Contact:
Amanda Burke
Date posted:
March 22, 2018
Will Train Applicant(s):
Some Training Provided
Posting Expires:
NA
Applications Accepted By:
Fax or E-mail:
423-893-8299 or aburke@adfmgt.com
Subject Line: POS Tech Position
Attention: Amanda Burke
Mail:
Amanda Burke
Human resources
7010 Lee Hwy Suite 218, Chattanooga, Tn. 37421
Job Description
Role and Responsibilities
The Point of Sale technician provides a complete support solution for restaurant teams. By complete solution, we mean the ideal candidate will install, troubleshoot, repair, and replace any and all systems related to the POS equipment in our restaurants. Travel is required at times but installers spend most of their time working out of our East Tennessee Depot. While in the depot the ideal candidate will provide phone support to restaurants as needed in addition to cleaning and repairing damaged or defective equipment. Anytime restaurants are opened or remodeled the selected candidate would then need to travel to the job site and install the entire restaurant POS solution including but not limited to servers, clients, networking equipment, VOIP phone systems and associated cable runs. In addition to these main tasks other IT related projects arise from time to time and the candidate may be called upon to assist with those as well. Some training will be provided in regards to the specific hardware requirements.
· Resolves or escalates problems, and manages risk for both development and productions support.
· Offers solutions that are technically sound and meet business requirements and IT standards.
· Communicates regularly to management on status, problems, issues, and underlying process problems.
· Communicates updates to customers in a timely manner on progress of issue resolution.
· Initiates field contact, schedules, and coordinates deployment of POS with the operations team.
· Responsible for all facets of POS deployment including: creation and dissemination of the POS deployment schedule with all departments involved, installation and setup, and physical inventory counts to assist in asset tracking.
· Repairs and replaces failed equipment in a thorough and timely fashion via shipping or onsite support.
· Responds to all calls and emails in a timely manner regarding POS Tech support and trouble shoots the issues thoroughly to determine the root cause.
· Provides after hours and/or weekend or holiday support (unscheduled support), as business needs arise.
· Documents and logs all operator’s questions and issues accurately and within prescribed turnaround period ensuring up to date statuses until the issue has been resolved.
· Requisitions and stages equipment for set-up and assists with equipment hardware and software installation.
· Coordinates vendors and contractors for specific projects or systems.
· Maintains deep knowledge and awareness of technical & industry best practices and trends, especially in technology and methodologies.
· Ensures good business relationships are maintained with multiple clients and other IT departments to ensure successful implementation and support of project efforts.
· Perform additional duties as required.
Qualifications and Requirements
· Must be able to travel 30%-50% of the time to deploy systems.
· Must be able to work for extended periods of time and flexible in the times worked
· Working fluency in Microsoft office, e.g. Excel, Windows
· Proficient analytical, problem-solving and decision- making skills
· Strong and effective written and oral communication skills
· Working knowledge of day to day restaurant operations, environment, and procedures.
· Working knowledge of POS systems
· Must reflect strong detail orientation with the ability to multitask
Preferred Skills
Proficiency in IT related practices
Strong interpersonal skills
A strong desire for completing tasks
A no excuses mindset
Strong communication skills
Willingness and means to travel
Bilingual a plus
SQL or MS access a plus
Additional Notes
ADF Companies is an equal opportunity employer
Employee Owned Companies Inc.
Austin, TX, USA
We are the authorized distributor for Bobcat equipment in south & west Texas, with full-service locations in Austin, Corpus Christi, San Antonio, the Rio Grande Valley, Kerrville, Waco, Amarillo, Midland-Odessa, and Lubbock. A 100% employee-owned company, we provide dedicated sales, rentals, parts and service support for customers in the construction, rental, landscaping, agriculture and utility installation industries. For more information log on to www.bobcatcce.com.
The Service Technician is responsible for high quality and effective repair of Bobcat construction equipment. Provides excellent customer service, maintains professionalism, and ensures appropriate and detailed records for time, parts, supplies, purchases and repairs.
Duties and responsibilities include, but are not limited to:
Reconditions and repairs equipment and components
Maintains complete and detailed working records for time, parts, supplies, and outside purchases for repairs
Performs diagnostic inspections as directed
Interacts with customers and co-workers on a daily basis and may have interaction with sub-contractors of customers
Accountable for following all DOT, OSHA, ISO9001 and established Company rules, regulations and guidelines
Measure of success determined by established Company guidelines, including but not limited to repairs completed, time required to complete repairs, feedback from customers, ability to take guidance and direction from Manager professionally, and execute upon such feedback
Ability to hookup to machines and diagnose with laptop
Ability to perform fabrication and welding processes
Represents company at factory, industry and company events, including meetings and training
Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook
Performs all other duties as assigned by management in a professional and efficient manner
Maintains and cares for shop tools, all Company equipment and Company vehicles.
Desired Skills and Experience:
High School diploma, GED or vocational training/certification
1 - 3 years’ experience in the same or similar industry
Owns and maintains personal tool inventory
Mechanical/technical aptitude, safe work habits, a good working knowledge of equipment operations and mechanical functions. Strong current electronic diagnosing capabilities, works with minimal supervision, customer service oriented, a problem solver, reliable, ethical, able to adapt to the people and environment around them - customers, suppliers, co-workers and manufacturer's employees
Experience with hydraulic systems, electrical, electronics, pneumatics, diagnosing and calibration a plus
Communicates professionally, respectfully and honestly at all times and communication is to be clear and language is to be profanity free while employee demeanor is to be calm and composed
Must be able to lift at least 50 lbs., stand, walk, use hands and fingers, handle, feel, reach with hands and arms, stoop, kneel, crouch or crawl, talk and hear
Regularly exposed to extreme weather elements, including wet and/or humid conditions, extreme cold and extreme heat, moving mechanical parts and equipment, and noise level in working environment can be moderate to high
Background check, pre-employment drug testing and clean driving record required
Personal appearance must be neat and clean
Certain positions require a valid driver's license and ability to meet requirements of the Company Driver Policy; the Company will review motor vehicle records annually for all employees for whom driving a motor vehicle is an essential job function of the job, and when employees must obtain and drive rental vehicles during the course of conducting company business.
We are the authorized distributor for Bobcat equipment in south & west Texas, with full-service locations in Austin, Corpus Christi, San Antonio, the Rio Grande Valley, Kerrville, Waco, Amarillo, Midland-Odessa, and Lubbock. A 100% employee-owned company, we provide dedicated sales, rentals, parts and service support for customers in the construction, rental, landscaping, agriculture and utility installation industries. For more information log on to www.bobcatcce.com.
The Service Technician is responsible for high quality and effective repair of Bobcat construction equipment. Provides excellent customer service, maintains professionalism, and ensures appropriate and detailed records for time, parts, supplies, purchases and repairs.
Duties and responsibilities include, but are not limited to:
Reconditions and repairs equipment and components
Maintains complete and detailed working records for time, parts, supplies, and outside purchases for repairs
Performs diagnostic inspections as directed
Interacts with customers and co-workers on a daily basis and may have interaction with sub-contractors of customers
Accountable for following all DOT, OSHA, ISO9001 and established Company rules, regulations and guidelines
Measure of success determined by established Company guidelines, including but not limited to repairs completed, time required to complete repairs, feedback from customers, ability to take guidance and direction from Manager professionally, and execute upon such feedback
Ability to hookup to machines and diagnose with laptop
Ability to perform fabrication and welding processes
Represents company at factory, industry and company events, including meetings and training
Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook
Performs all other duties as assigned by management in a professional and efficient manner
Maintains and cares for shop tools, all Company equipment and Company vehicles.
Desired Skills and Experience:
High School diploma, GED or vocational training/certification
1 - 3 years’ experience in the same or similar industry
Owns and maintains personal tool inventory
Mechanical/technical aptitude, safe work habits, a good working knowledge of equipment operations and mechanical functions. Strong current electronic diagnosing capabilities, works with minimal supervision, customer service oriented, a problem solver, reliable, ethical, able to adapt to the people and environment around them - customers, suppliers, co-workers and manufacturer's employees
Experience with hydraulic systems, electrical, electronics, pneumatics, diagnosing and calibration a plus
Communicates professionally, respectfully and honestly at all times and communication is to be clear and language is to be profanity free while employee demeanor is to be calm and composed
Must be able to lift at least 50 lbs., stand, walk, use hands and fingers, handle, feel, reach with hands and arms, stoop, kneel, crouch or crawl, talk and hear
Regularly exposed to extreme weather elements, including wet and/or humid conditions, extreme cold and extreme heat, moving mechanical parts and equipment, and noise level in working environment can be moderate to high
Background check, pre-employment drug testing and clean driving record required
Personal appearance must be neat and clean
Certain positions require a valid driver's license and ability to meet requirements of the Company Driver Policy; the Company will review motor vehicle records annually for all employees for whom driving a motor vehicle is an essential job function of the job, and when employees must obtain and drive rental vehicles during the course of conducting company business.
