15 jobs found

Summary Description The Dispatcher reports to the Transportation Manager and provides support in the timely completion of various routine departmental clerical assignments and other duties as assigned by the Transportation Manager or Transportation Coordinator. Key Tasks and Responsibilities • Coordination of Participant Schedules Updates and communicates changes in driver daily schedules Enter timekeeping data and review timecards daily Enter all data from D/A’s  Engage with Partners in Customer Service/ Customer Care Support Assist with client calls and disseminate accordingly Respond to all designated transport requests utilizing company resources. Ensure all incoming phone calls are answered in a timely manner Complete assigned clerical and administrative tasks as required. Assess the next day’s resources and forecast potential problems. Re-arrange the schedule and drivers as needed to ensure proper coverage Report all issues promptly with possible solutions to Management Schedule Transportation routes as approved by Transportation Coordinator Operations Lunch Relief / Backup Other Assigned Reports Education & Training   High School graduate. College degree preferred. Commercial driver license with passenger endorsement. Knowledge and Experience   Experience in Senior Care or related human services industry. 1 year experience with the elderly required Extensive knowledge of PACE location and surrounding areas streets, neighborhoods and traffic patterns. Vehicle scheduling, dispatching and office experience desired. Core Competencies Clear and concise oral and written communication skills Planning and organizational ability Ability to problem analysis, problem solving & adaptability Attention to detail and ability to manage projects with minimal supervision. Must possess superior customer service skills and the ability to communicate professionally and effectively with Management, co-workers, clients and vendors. Working Conditions   Working hours: Monday – Friday 6:00am – 17:00pm, varying shifts Overtime and some weekend work as needed  Might be required to drive vehicles as needed. *Secure Transportation is an EEO / Affirmative Action employer*

Secure Transportation, leader in the non-emergency medical transportation industry, with 30+ years providing excellent services, is hiring drivers with Class C for its Garden Grove operation. Summary Description Drivers should be courteous and friendly and be able to deliver excellent customer service. Drivers must provide a current K4 DMV printout when applying (Valid 30 days from application), must pass a pre-employment drug screen test, pass DOJ/FBI background check, pass physical exam, as well as pass DL51 (DOT Medical). Applicants available work hours must be flexible. Key Tasks and Responsibilities Drivers are responsible for pre-inspection check on all vehicles driving; assisting clients with a “through the door” service; making sure all wheelchairs or any other devices are tied down properly; drive clients to and from destinations in a safe manner; must be able to communicate with clients, dispatchers, and supervisors regarding concerns and/or issues. Education & Training High school graduate or GED equivalent is preferred but not required. Valid driver’s license, Class C or commercial driver’s license Class A or B with passenger endorsement. Valid CPR/First Aid card is preferred but not required. Knowledge and Experience Experienced driving corporate clients and paratransit vehicles are a plus. Must have a driver’s license for at least five (5) years. No more than one (1) moving violation or one (1) at fault accident in the last three (3) years. Applicants must be familiar with using cellular phones, and navigating around areas using a GPS. Core Competencies Ideal candidates should be self-motivated and responsible, have good communication skills, positive attitude and willing to go the extra mile. Working Conditions Drivers must be able to work in a fast pace environment. Must be able to assist clients getting in and out of the vehicle, as well as assist in transferring clients in and out of wheelchairs. We offer a comprehensive benefit packet that includes vacation, sick, holiday pay, health, dental, vision, life, and 401k for full time employees. Physical Requirements Driver must be able to past the physical. Lift to 100 LBS, push and pull up to 200 LBS, bend from the waist, pivot from waist, be able to move from a standing position to kneeling position back to standing. Driver must be able to pass the DL51 (DOT Medical) and maintain it. Secure Transportation is an Equal Opportunity and Affirmative Action employer.

Summary Description The Dispatcher reports to the Transportation Manager and provides support in the timely completion of various routine departmental clerical assignments and other duties as assigned by the Transportation Manager or Transportation Coordinator. Key Tasks and Responsibilities • Coordination of Participant Schedules Updates and communicates changes in driver daily schedules Enter timekeeping data and review timecards daily Enter all data from D/A’s  Engage with Partners in Customer Service/ Customer Care Support Assist with client calls and disseminate accordingly Respond to all designated transport requests utilizing company resources. Ensure all incoming phone calls are answered in a timely manner Complete assigned clerical and administrative tasks as required. Assess the next day’s resources and forecast potential problems. Re-arrange the schedule and drivers as needed to ensure proper coverage Report all issues promptly with possible solutions to Management Schedule Transportation routes as approved by Transportation Coordinator Operations Lunch Relief / Backup Other Assigned Reports Education & Training   High School graduate. College degree preferred. Commercial driver license with passenger endorsement. Knowledge and Experience   Experience in Senior Care or related human services industry. 1 year experience with the elderly required Extensive knowledge of PACE location and surrounding areas streets, neighborhoods and traffic patterns. Vehicle scheduling, dispatching and office experience desired. Core Competencies Clear and concise oral and written communication skills Planning and organizational ability Ability to problem analysis, problem solving & adaptability Attention to detail and ability to manage projects with minimal supervision. Must possess superior customer service skills and the ability to communicate professionally and effectively with Management, co-workers, clients and vendors. Working Conditions   Working hours: Monday – Friday 6:00am – 17:00pm, varying shifts Overtime and some weekend work as needed  Might be required to drive vehicles as needed. *Secure Transportation is an EEO / Affirmative Action employer*

Secure Transportation, leader in the non-emergency medical transportation industry, with 30+ years providing excellent services, is hiring drivers with Class C for its Garden Grove operation. Summary Description Drivers should be courteous and friendly and be able to deliver excellent customer service. Drivers must provide a current K4 DMV printout when applying (Valid 30 days from application), must pass a pre-employment drug screen test, pass DOJ/FBI background check, pass physical exam, as well as pass DL51 (DOT Medical). Applicants available work hours must be flexible. Key Tasks and Responsibilities Drivers are responsible for pre-inspection check on all vehicles driving; assisting clients with a “through the door” service; making sure all wheelchairs or any other devices are tied down properly; drive clients to and from destinations in a safe manner; must be able to communicate with clients, dispatchers, and supervisors regarding concerns and/or issues. Education & Training High school graduate or GED equivalent is preferred but not required. Valid driver’s license, Class C or commercial driver’s license Class A or B with passenger endorsement. Valid CPR/First Aid card is preferred but not required. Knowledge and Experience Experienced driving corporate clients and paratransit vehicles are a plus. Must have a driver’s license for at least five (5) years. No more than one (1) moving violation or one (1) at fault accident in the last three (3) years. Applicants must be familiar with using cellular phones, and navigating around areas using a GPS. Core Competencies Ideal candidates should be self-motivated and responsible, have good communication skills, positive attitude and willing to go the extra mile. Working Conditions Drivers must be able to work in a fast pace environment. Must be able to assist clients getting in and out of the vehicle, as well as assist in transferring clients in and out of wheelchairs. We offer a comprehensive benefit packet that includes vacation, sick, holiday pay, health, dental, vision, life, and 401k for full time employees. Physical Requirements Driver must be able to past the physical. Lift to 100 LBS, push and pull up to 200 LBS, bend from the waist, pivot from waist, be able to move from a standing position to kneeling position back to standing. Driver must be able to pass the DL51 (DOT Medical) and maintain it. Secure Transportation is an Equal Opportunity and Affirmative Action employer.

Summary Description The Transportation Manager will be responsible for managing the transportation department assuring and coordinating the safe and efficient transport of all PACE participants.  Demonstrating the knowledge and skills necessary to participate in assessing, planning for, and providing transportation services with company policies and procedures.  The Transportation Manager is required to have one year of experience working with the elderly.  Furthermore, build partnerships with clients ensuring exception service results.   Key Tasks and Responsibilities §   The hiring, training, management, and scheduling of drivers. §   Review and create SOP’s as needed §   Proactive communication with Client and team. §   Assist the Trans. Coordinator in daily scheduling and coordination of transportation.  Must check the schedules completed by the Trans. Coordinator for accuracy. §   Conduct drivers’ quarterly meetings and Safety meetings.  Quarterly meetings will be held to discuss any issues that have arisen and to complete any retraining with staff that is necessary. §   Participate in all PACE required meetings including but not limited to IDT, family meetings, staff meetings, in-service training programs, quality improvement meetings, and any sub-groups as needed. §   Establish a positive rapport with participants, participant's family members, and other members of the PACE Care team and its network providers. §   Address and resolve all participant grievances within the requested timeline.  Will be responsible for conducting Service Recovery Calls to the Participants and the Participants family. §   Manage staff, preparing work schedules and assigning specific duties. §   Ensure all transportation staff members are updated on all Secure Transportation & PACE policies and procedures. §   Interact closely with the senior center staff resolving concerns as they arise. §    Works cooperatively and professionally with Center staff. §   Manage and maintain a fleet of lift vans, A.D.A accessible mini-coaches, and ambulatory vehicles. §   Keeps all transportation logs, fuel cards, vehicle maintenance, and mileage records. §   Address and resolve drivers’ personnel issues, including disciplinary actions. §   Utilize the Discussion Log to document any disciplinary actions. §   Conduct / Monitor drivers’ performance evaluations.  Must be completed annually or as needed due to disciplinary action. §   Submit and manage all monthly reports.  Reports must be updated daily for accuracy. §   Data entry into a FileMaker based system.  Updating pertinent information regarding participants daily.  Addresses, Phone Numbers, Notes, etc.   Education & Training  §   High School graduate. §   College degree preferred. §   Commercial driver license with passenger endorsement.     Knowledge and Experience §   Experience in Senior Care or related human services industry. §   One year of experience with the elderly required §   Extensive knowledge of Garden Grove and surrounding areas streets, neighborhoods and traffic patterns. §   Vehicle scheduling and dispatching a plus. §   Previous supervisory or management experience preferred. Core Competencies §   Must be a self-starter. §   Must be able to work unsupervised. §   Must be able to manage multiple tasks and see them to completion in a timely manner. §   Must possess good communication skills. §   Must be computer literate and proficient with Word, Excel and database management software.   Working Conditions §   Must be able to work weekends, Holidays and any shift as necessary. §   Work hours: 07:00 am -17:00 pm with varying shifts §   Might be required to drive vehicles as needed. §   Must be able to travel out of town with overnight when necessary Physical Requirements §   Be able to push 200lbs and lift 100lbs minimum §   Position requires working in a seated position while operating computer, keyboard, mouse, phones and printers and filing of documents §   Position may require standing/walking for up to 4 hours     Secure Transportation is EEO/AAP employer.

Summary Description Drivers should be courteous, friendly and be able to deliver excellent customer service to passengers. Drivers must assist passengers getting in and out of the vehicle, and load and unload passengers in wheelchairs. Drivers must transport passengers to and from their destinations in a safe manner. Key Tasks and Responsibilities Drivers must perform: a pre-trip vehicle inspection on all vehicles assigned for the shift; perform a pre-trip inspection on all equipment such as wheelchair tie-down equipment, vehicle hydraulic wheelchair lift, and others. Ensure all safety regulations and precautions are followed as required by Federal safety regulations as well as company safety policies and procedures. Communicate with local management team, passengers, company dispatch regarding operational issues or concerns. Prepare and submit daily driver’s log(s) and vehicle inspection report(s) at end of their shift. Education & Training High school graduate or GED equivalent is preferred but not required. A valid driver’s license Class C required. A valid CPR/First Aid card is required. The company will provide CPR/First Aid training certification, if necessary. Drivers must provide a current DMV Driving History report printout with application, driving record must be current and valid no more than 30 days from the date of the application. Knowledge and Experience Experience driving vehicle(s) and driving passengers with special needs are a plus. Must have a driver’s license for at least five (5) years. No more than one (1) moving violation or one (1) ‘at fault’ accident in the last three (3) years. Applicants must be familiar with using mobile phones, a GPS/Navigation app in a mobile phone, and familiarity with the general area assigned. Core Competencies Ideal candidates should be prompt, self-motivated and responsible. They must have good communication skills and a positive attitude. They must be willing to go the extra mile in providing excellent customer service with safety at the core. Working Conditions Drivers must be able to work in a fast pace environment. Shifts are daily including weekends, work hours vary. Applicants must pass a pre-employment drug and alcohol screening test. Applicants must pass a DOJ and/or FBI background check and company training. Full time employees are eligible for a comprehensive benefit package that includes vacation, sick pay, holiday pay, medical, dental, vision, and 401k. Physical Requirements Driver must be able to pass a DOT physical exam, including but not limited to: lift up to 100 LBS, push and pull up to 200 LBS. Must be able to bend and pivot from waist, and be able to move from a standing position to kneeling position and back to standing. California: Driver must be able to pass the DL51 (DOT Medical). Secure Transportation is an EEO/AAP Employer.

Secure Transportation, leader in the non-emergency medical transportation industry, with 30+ years providing excellent services, is hiring drivers with Class C for its Garden Grove operation. Summary Description Drivers should be courteous and friendly and be able to deliver excellent customer service. Drivers must provide a current K4 DMV printout when applying (Valid 30 days from application), must pass a pre-employment drug screen test, pass DOJ/FBI background check, pass physical exam, as well as pass DL51 (DOT Medical). Applicants available work hours must be flexible. Key Tasks and Responsibilities Drivers are responsible for pre-inspection check on all vehicles driving; assisting clients with a “through the door” service; making sure all wheelchairs or any other devices are tied down properly; drive clients to and from destinations in a safe manner; must be able to communicate with clients, dispatchers, and supervisors regarding concerns and/or issues. Education & Training High school graduate or GED equivalent is preferred but not required. Valid driver’s license, Class C or commercial driver’s license Class A or B with passenger endorsement. Valid CPR/First Aid card is preferred but not required. Knowledge and Experience Experienced driving corporate clients and paratransit vehicles are a plus. Must have a driver’s license for at least five (5) years. No more than one (1) moving violation or one (1) at fault accident in the last three (3) years. Applicants must be familiar with using cellular phones, and navigating around areas using a GPS. Core Competencies Ideal candidates should be self-motivated and responsible, have good communication skills, positive attitude and willing to go the extra mile. Working Conditions Drivers must be able to work in a fast pace environment. Must be able to assist clients getting in and out of the vehicle, as well as assist in transferring clients in and out of wheelchairs. We offer a comprehensive benefit packet that includes vacation, sick, holiday pay, health, dental, vision, life, and 401k for full time employees. Physical Requirements Driver must be able to past the physical. Lift to 100 LBS, push and pull up to 200 LBS, bend from the waist, pivot from waist, be able to move from a standing position to kneeling position back to standing. Driver must be able to pass the DL51 (DOT Medical) and maintain it. Secure Transportation is an Equal Opportunity and Affirmative Action employer.

Summary Description Drivers should be courteous, friendly and be able to deliver excellent customer service to passengers. Drivers must assist passengers getting in and out of the vehicle, and load and unload passengers in wheelchairs. Drivers must transport passengers to and from their destinations in a safe manner. Key Tasks and Responsibilities Drivers must perform: a pre-trip vehicle inspection on all vehicles assigned for the shift; perform a pre-trip inspection on all equipment such as wheelchair tie-down equipment, vehicle hydraulic wheelchair lift, and others. Ensure all safety regulations and precautions are followed as required by Federal safety regulations as well as company safety policies and procedures. Communicate with local management team, passengers, company dispatch regarding operational issues or concerns. Prepare and submit daily driver’s log(s) and vehicle inspection report(s) at end of their shift. Education & Training High school graduate or GED equivalent is preferred but not required. A valid driver’s license Class C required. A valid CPR/First Aid card is required. The company will provide CPR/First Aid training certification, if necessary. Drivers must provide a current DMV Driving History report printout with application, driving record must be current and valid no more than 30 days from the date of the application. Knowledge and Experience Experience driving vehicle(s) and driving passengers with special needs are a plus. Must have a driver’s license for at least five (5) years. No more than one (1) moving violation or one (1) ‘at fault’ accident in the last three (3) years. Applicants must be familiar with using mobile phones, a GPS/Navigation app in a mobile phone, and familiarity with the general area assigned. Core Competencies Ideal candidates should be prompt, self-motivated and responsible. They must have good communication skills and a positive attitude. They must be willing to go the extra mile in providing excellent customer service with safety at the core. Working Conditions Drivers must be able to work in a fast pace environment. Shifts are daily including weekends, work hours vary. Applicants must pass a pre-employment drug and alcohol screening test. Applicants must pass a DOJ and/or FBI background check and company training. Full time employees are eligible for a comprehensive benefit package that includes vacation, sick pay, holiday pay, medical, dental, vision, and 401k. Physical Requirements Driver must be able to pass a DOT physical exam, including but not limited to: lift up to 100 LBS, push and pull up to 200 LBS. Must be able to bend and pivot from waist, and be able to move from a standing position to kneeling position and back to standing. California: Driver must be able to pass the DL51 (DOT Medical). Secure Transportation is an EEO/AAP Employer.

Summary Description Drivers should be courteous, friendly and be able to deliver excellent customer service to passengers. Drivers must assist passengers getting in and out of the vehicle, and load and unload passengers in wheelchairs. Drivers must transport passengers to and from their destinations in a safe manner. Key Tasks and Responsibilities Drivers must perform: a pre-trip vehicle inspection on all vehicles assigned for the shift; perform a pre-trip inspection on all equipment such as wheelchair tie-down equipment, vehicle hydraulic wheelchair lift, and others. Ensure all safety regulations and precautions are followed as required by Federal safety regulations as well as company safety policies and procedures. Communicate with local management team, passengers, company dispatch regarding operational issues or concerns. Prepare and submit daily driver’s log(s) and vehicle inspection report(s) at end of their shift. Education & Training   High school graduate or GED equivalent is preferred but not required. A valid driver’s license Class C required. A valid CPR/First Aid card is required. The company will provide CPR/First Aid training certification, if necessary. Drivers must provide a current DMV Driving History report printout with application, driving record must be current and valid no more than 30 days from the date of the application. Knowledge and Experience Experience driving vehicle(s) and driving passengers with special needs are a plus. Must have a driver’s license for at least five (5) years. No more than one (1) moving violation or one (1) ‘at fault’ accident in the last three (3) years. Applicants must be familiar with using mobile phones, a GPS/Navigation app in a mobile phone, and familiarity with the general area assigned. Core Competencies Ideal candidates should be prompt, self-motivated and responsible. They must have good communication skills and a positive attitude. They must be willing to go the extra mile in providing excellent customer service with safety at the core. Working Conditions Drivers must be able to work in a fast pace environment. Shifts are daily including weekends, work hours vary. Applicants must pass a pre-employment drug and alcohol screening test. Applicants must pass a DOJ and/or FBI background check and company training. Full time employees are eligible for a comprehensive benefit package that includes vacation, sick pay, holiday pay, medical, dental, vision, and 401k. Physical Requirements Driver must be able to pass a DOT physical exam, including but not limited to: lift up to 100 LBS, push and pull up to 200 LBS. Must be able to bend and pivot from waist, and be able to move from a standing position to kneeling position and back to standing.   California: Driver must be able to pass the DL51 (DOT Medical). Secure Transportation is an EEO/AAP Employer

Summary Description  Drivers should be courteous and friendly and be able to deliver excellent customer service.  Drivers must provide a current K4 DMV printout when applying (Valid 30 days from date on application), must pass a pre-employment drug screen test, Breathe Alcohol Test (BAT), pass DOJ/FBI background check, pass physical exam, as well as pass DL51 (DOT Medical).  Applicants available work hours must be flexible, with weekend availability.   Key Tasks and Responsibilities Drivers are responsible for pre-inspection check on all vehicles driving; assisting clients with a “through the door” service; making sure all wheelchairs or any other devices are tied down properly; drive clients to and from destinations in a safe manner; must be able to communicate with clients, dispatchers, and supervisors regarding concerns and/or issues.  Education & Training  High school graduate or GED equivalent is preferred but not required.  Valid driver’s license, Class C or commercial driver’s license Class A or B with passenger endorsement.  Valid CPR/First Aid card is preferred but not required. Knowledge and Experience Experienced driving corporate clients and paratransit vehicles are a plus.  Must have a driver’s license for at least five (5) years.  No more than one (1) moving violation or one (1) at fault accident in the last three (3) years.  Applicants must be familiar with using cellular phones, and navigating around areas using a GPS. Core Competencies Ideal candidates should be self-motivated and responsible, have good communication skills, positive attitude and willing to go the extra mile. Working Conditions Drivers must be able to work in a fast pace environment.  Must be able to assist clients getting in and out of the vehicle, as well as assist in transferring clients in and out of wheelchairs.  Be able to safely transport clients in wheelchairs, scooters, and tie down wheelchairs and any other equipment clients bring on board vehicle. Physical Requirements Driver must be able to past the physical. Lift to 100 LBS, push and pull up to 200 LBS, bend from the waist, pivot from waist, be able to move from a standing position to kneeling position back to standing.  Driver must be able to pass the DL51 (DOT Medical).  *Secure Transportation is a EEO/Affirmative Action Employer.   

Summary Description: Drivers should be courteous, friendly and be able to deliver excellent customer service to passengers. Drivers must assist passengers getting in and out of the vehicle, and load and unload passengers in wheelchairs. Drivers must transport passengers to and from their destinations in a safe manner. Key Tasks and Responsibilities: Drivers must perform: a pre-trip vehicle inspection on all vehicles assigned for the shift; perform a pre-trip inspection on all equipment such as wheelchair tie-down equipment, vehicle hydraulic wheelchair lift, and others. Ensure all safety regulations and precautions are followed as required by Federal safety regulations as well as company safety policies and procedures. Communicate with local management team, passengers, company dispatch regarding operational issues or concerns. Prepare and submit daily driver’s log(s) and vehicle inspection report(s) at end of their shift. Education & Training: High school graduate or GED equivalent is preferred but not required. A valid driver’s license Class C required. A valid CPR/First Aid card is required. The company will provide CPR/First Aid training certification, if necessary. Drivers must provide a current DMV Driving History report printout with application, driving record must be current and valid no more than 30 days from the date of the application. Knowledge and Experience: Experience driving vehicle(s) and driving passengers with special needs are a plus. Must have a driver’s license for at least five (5) years. No more than one (1) moving violation or one (1) ‘at fault’ accident in the last three (3) years. Applicants must be familiar with using mobile phones, a GPS/Navigation app in a mobile phone, and familiarity with the general area assigned. Core Competencies: Ideal candidates should be prompt, self-motivated and responsible. They must have good communication skills and a positive attitude. They must be willing to go the extra mile in providing excellent customer service with safety at the core. Working Conditions: Drivers must be able to work in a fast pace environment. Shifts are daily including weekends, work hours vary. Applicants must pass a pre-employment drug and alcohol screening test. Applicants must pass a DOJ and/or FBI background check and company training.<br>Full time employees are eligible for a comprehensive benefit package that includes vacation, sick pay, holiday pay, medical, dental, vision, and 401k. Physical Requirements: Driver must be able to pass a DOT physical exam, including but not limited to: lift up to 100 LBS, push and pull up to 200 LBS. Must be able to bend and pivot from waist, and be able to move from a standing position to kneeling position and back to standing. California: Driver must be able to pass the DL51 (DOT Medical). Secure Transportation is an EEO/ AAP employer.

Summary Description The Dispatcher reports to the Transportation Manager and provides support in the timely completion of various routine departmental clerical assignments and other duties as assigned by the Transportation Manager or Transportation Coordinator. Key Tasks and Responsibilities • Coordination of Participant Schedules Updates and communicates changes in driver daily schedules Enter timekeeping data and review timecards daily Enter all data from D/A’s  Engage with Partners in Customer Service/ Customer Care Support Assist with client calls and disseminate accordingly Respond to all designated transport requests utilizing company resources. Ensure all incoming phone calls are answered in a timely manner Complete assigned clerical and administrative tasks as required. Assess the next day’s resources and forecast potential problems. Re-arrange the schedule and drivers as needed to ensure proper coverage Report all issues promptly with possible solutions to Management Schedule Transportation routes as approved by Transportation Coordinator Operations Lunch Relief / Backup Other Assigned Reports Education & Training   High School graduate. College degree preferred. Commercial driver license with passenger endorsement. Knowledge and Experience   Experience in Senior Care or related human services industry. 1 year experience with the elderly required Extensive knowledge of PACE location and surrounding areas streets, neighborhoods and traffic patterns. Vehicle scheduling, dispatching and office experience desired. Core Competencies Clear and concise oral and written communication skills Planning and organizational ability Ability to problem analysis, problem solving & adaptability Attention to detail and ability to manage projects with minimal supervision. Must possess superior customer service skills and the ability to communicate professionally and effectively with Management, co-workers, clients and vendors. Working Conditions   Working hours: Monday – Friday 6:00am – 17:00pm, varying shifts Overtime and some weekend work as needed  Might be required to drive vehicles as needed. *Secure Transportation is an EEO / Affirmative Action employer*

Summary Description The Driver should be courteous, friendly and be able to deliver excellent customer service to passengers. Drivers must assist passengers getting in and out of the vehicle, and load and unload passengers in wheelchairs. Drivers must transport passengers to and from their destinations in a safe manner. Key Tasks and Responsibilities Drivers must perform: a pre-trip vehicle inspection on all vehicles assigned for the shift; perform a pre-trip inspection on all equipment such as wheelchair tie-down equipment, vehicle hydraulic wheelchair lift, and others. Ensure all safety regulations and precautions are followed as required by Federal safety regulations as well as company safety policies and procedures. Communicate with local management team, passengers, company dispatch regarding operational issues or concerns. Prepare and submit daily driver’s log(s) and vehicle inspection report(s) at end of their shift. Additional tasks include: dedication to transportation of new clientele for St. Paul’s PACE, communicating directly with the St. Paul’s Enrollment staff in the event of a cancellation, coordinating and transporting between all St. Paul’s PACE locations as needed, and use of PACE knowledge to answer any and all questions of clients. Education & Training High school graduate or GED equivalent is preferred but not required. A valid driver’s license Class C required. A valid CPR/First Aid card is required. The company will provide CPR/First Aid training certification, if necessary. Drivers must provide a current DMV Driving History report printout with application, driving record must be current and valid no more than 30 days from the date of the application. Knowledge and Experience Experience driving vehicle(s) and driving passengers with special needs are a plus. Must have a driver’s license for at least five (5) years. No more than one (1) moving violation or one (1) ‘at fault’ accident in the last three (3) years. Applicants must be familiar with using mobile phones, a GPS/Navigation app in a mobile phone, and familiarity with the general area assigned. Familiarity of the St. Paul’s PACE model, knowledge of the participant enrollment process, and St. Paul’s driving experience required. Core Competencies Ideal candidates should be prompt, self-motivated and responsible. They must have good communication skills and a positive attitude. They must be willing to go the extra mile in providing excellent customer service with safety at the core. Working Conditions Drivers must be able to work in a fast pace environment. Shifts are daily including weekends, work hours vary. Applicants must pass a pre-employment drug and alcohol screening test. Applicants must pass a DOJ and/or FBI background check and company training. Full time employees are eligible for a comprehensive benefit package that includes vacation, sick pay, holiday pay, medical, dental, vision, and 401k. Physical Requirements Driver must be able to pass a DOT physical exam, including but not limited to: lift up to 100 LBS, push and pull up to 200 LBS. Must be able to bend and pivot from waist, and be able to move from a standing position to kneeling position and back to standing. California: Driver must be able to pass the DL51 (DOT Medical). *Secure Transportation is an EEO / Affirmative Action Employer*

Summary Description The Dispatcher reports to the Transportation Manager and provides support in the timely completion of various routine departmental clerical assignments and other duties as assigned by the Transportation Manager or Transportation Coordinator. Key Tasks and Responsibilities • Coordination of Participant Schedules Updates and communicates changes in driver daily schedules Enter timekeeping data and review timecards daily Enter all data from D/A’s  Engage with Partners in Customer Service/ Customer Care Support Assist with client calls and disseminate accordingly Respond to all designated transport requests utilizing company resources. Ensure all incoming phone calls are answered in a timely manner Complete assigned clerical and administrative tasks as required. Assess the next day’s resources and forecast potential problems. Re-arrange the schedule and drivers as needed to ensure proper coverage Report all issues promptly with possible solutions to Management Schedule Transportation routes as approved by Transportation Coordinator Operations Lunch Relief / Backup Other Assigned Reports Education & Training   High School graduate. College degree preferred. Commercial driver license with passenger endorsement. Knowledge and Experience   Experience in Senior Care or related human services industry. 1 year experience with the elderly required Extensive knowledge of PACE location and surrounding areas streets, neighborhoods and traffic patterns. Vehicle scheduling, dispatching and office experience desired. Core Competencies Clear and concise oral and written communication skills Planning and organizational ability Ability to problem analysis, problem solving & adaptability Attention to detail and ability to manage projects with minimal supervision. Must possess superior customer service skills and the ability to communicate professionally and effectively with Management, co-workers, clients and vendors. Working Conditions   Working hours: Monday – Friday 6:00am – 17:00pm, varying shifts Overtime and some weekend work as needed  Might be required to drive vehicles as needed. *Secure Transportation is an EEO / Affirmative Action employer*

Summary Description Encounters data is essential for monitoring and measuring managed care quality, finance, utilization and compliancy with state and contractual requirements. It is a critical source of information for rate setting, HEDIS score and risk adjustment. The Encounter team is responsible for receiving, capturing, validating, tracking submission, reconciling response files and error correcting rejections of encounters data rendered to members. The Claims Processor will be supporting with reviewing, logging, batching, creating and issuing Claims Acknowledgement letters and Return to Provider letters, processing of claims, along with handling providers inquiry to claims payment. Key Tasks and Responsibilities • Review for accuracy and completeness of inbound claims. • Verify member eligibility. • Validate calculation of the reimbursable amount. • Create an Excel spreadsheet with necessary data items that serves as upload for payment from Finance. • Update Itineris with necessary member, rates and provider data. • Approve claims that are complete, eligible and accurate data elements. • Reject claims that are incomplete, inconsistent data elements or duplicates. • Print and mail Claims Acknowledgement letter to providers. • Print and mail return letter to providers with rejection reason. • Manage and respond to provider inquiries regarding claims status and payment by researching system for claims history. • Identify issues, report to Director and propose solution. Education & Training • Required: High School Diploma or GED • Preferred: Medical claims processing and billing Knowledge and Experience • Knowledge of CMS 1500 forms and fields. • Knowledge of required transportation HCPCS codes, modifiers, provider Medicaid ID, TIN and NPI. • Knowledge of state Medicare and Medicaid program guidelines and requirements. • Strong understand of Itineris and Excel software. • Strong data entry skills. • Excellent customer Service. Core Competencies • Strong organizational skills • Ability to communicate efficiently with multiple areas of the organization • Strong written and verbal communication skills • Track claims, payment and rejections • Ability to multi-task with frequent interruptions • Exceptional attention to detail and accuracy • identify missing or invalid claims data • Abide to deadlines Working Conditions • This is a Full time hourly position. • Benefits after 60 days include medical, dental, vision, voluntary life and 401(k). • No travel is required. Physical Requirements  • This position requires working on a sitting position working on a computer and operating a keyboard and a mouse as well as other office equipment like phones and printers and filing documents.