Optomec Incorporated
Saint Paul, MN, USA
Description:
Skilled and motivated Customer Support / Field Service Technician to play a crucial role in ensuring the success of our customers through optimal functioning of their Aerosol Jet® systems. You will be the company’s face to the customer and be responsible for the installation, maintenance and support of their systems. We will depend on your technical expertise and dedication to service to build strong customer relationships that result in our mutual success. Also seeking a more senior person to lead the St. Paul team. Apply at: https://optomec.com/careers/
Responsibilities:
Install, configure and provide updates to Optomec systems at customer sites
Provide technical support and troubleshoot issues onsite and by phone, email, and chat
Provide training in best practices to on-site personnel
Develop and maintain strong relationships with customers
Keep records of customer interactions, technical issues, and resolutions...